Reviewers consistently report strong customer service, responsive communication, and reliable order handling. At least one reviewer noted good product quality and competitive pricing, while another described a website stock-error that staff corrected with expedited shipping. For shoppers, it is prudent to confirm current stock and ask about return/exchange procedures before purchasing. Contacting customer support for order confirmation is recommended when availability or sizing is critical.
Examples from available reviews (Jul 2016 – Feb 2026).
They delivered the correct ski boots and hat with professional, timely service.
“they delivered exactly what I wanted; ski boots and a hat for my daughter.”
Personalized, prompt return and helpful human customer service.
“Excellent customer service!”
Managers promptly communicated availability issue and provided free express delivery.
“they made a free express delivery.”
Reviews consistently note prompt, helpful customer service and issue resolution, with returns and replacements handled quickly.
A small number of reviewers mention competitive pricing and perceived good value; price feedback is otherwise limited.
Customers report straightforward online ordering and timely deliveries; one reviewer noted a stock-display error that was corrected promptly.
Product quality is positively described in at least one review as high quality, but few reviews comment on durability or long-term performance.
Multiple reviews highlight direct, personalized communication from staff and proactive updates when availability or order issues occurred.
Overall experiences in the sample are positive: orders fulfilled, returns processed, and customer concerns addressed by staff.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (2) · Reviews (2) · Reviews (1) · Quotes shortened · As of: February 2026
Personalized, prompt return and helpful human customer service.
“Excellent customer service!”
Managers promptly communicated availability issue and provided free express delivery.
“they made a free express delivery.”
Cripple Creek Backcountry is the company I transacted with online for the first time. I had so much fear but they delivered exactly what I wanted; ski boots and a hat for my daughter. I liked their professionalism in customer service, efficiency, and timely deliveries. Also, their wide range of products and competitive prices makes them stand out. The quality of their product is first-class, I appreciate them for that. If you enjoy skiing or desire to, this is the place to shop for all your items. Personally looking forward to getting another set for my two-year-old son soon and probably mine too and a best friend's.
Staff are knowledgeable, friendly, and highly recommended for SkiMo needs.
“The most knowledgeable, friendly store in Aspen.”
Personalized, top-notch service with one-on-one ski setup attention.
“Service is top notch and in this circumstance was very personalized.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Cripple Creek Backcountry is a retailer focused on backcountry skiing and outdoor gear, operating an online storefront that serves recreational and experienced backcountry users. Searchers will commonly find information about boots, outerwear, safety equipment, and shipping/return policies when comparing vendors. Reviews are relevant for shoppers verifying customer support, order reliability, product condition on arrival, and stock accuracy before purchase.