Reviews Analyzed
3
We Collect & Analyze Reviews
Cripple Creek Backcountry
Experiences & Reviews
Cripple Creek Backcountry is a retailer focused on backcountry skiing and outdoor gear, operating an online storefront that serves recreational and experienced backcountry users. Searchers will commonly find information about boots, outerwear, safety equipment, and shipping/return policies when comparing vendors. Reviews are relevant for shoppers verifying customer support, order reliability, product condition on arrival, and stock accuracy before purchase.
Overview & Key Metrics
Positive Sentiment
100%
Latest Review
29d
Overall Rating
4.8
Our Analysis
🎯
Service quality
Reviews consistently note prompt, helpful customer service and issue resolution, with returns and replacements handled quickly.
Share of mentions
Strong
21%
💰
Value for money
A small number of reviewers mention competitive pricing and perceived good value; price feedback is otherwise limited.
Share of mentions
Mixed
7%
⚡
User experience
Customers report straightforward online ordering and timely deliveries; one reviewer noted a stock-display error that was corrected promptly.
Share of mentions
Strong
21%
🔧
Product quality
Product quality is positively described in at least one review as high quality, but few reviews comment on durability or long-term performance.
Share of mentions
Mixed
7%
📞
Communication
Multiple reviews highlight direct, personalized communication from staff and proactive updates when availability or order issues occurred.
Share of mentions
Strong
21%
⭐
Overall experience
Overall experiences in the sample are positive: orders fulfilled, returns processed, and customer concerns addressed by staff.
Share of mentions
Strong
22%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 3 verified reviews (November 2021 – October 2025).
Ski boots and a hat
"Cripple Creek Backcountry is the company I transacted with online for the first time. I had so much fear but they delivered exactly what I wanted; ski boots and a hat for my daughter. I liked their professionalism in customer service, efficiency, and timely deliveries. Also, their wide range of products and competitive prices makes them stand out. The quality of their product is first-class, I appreciate them for that. If you enjoy skiing or desire to, this is the place to shop for all your items. Personally looking forward to getting another set for my two-year-old son soon and probably mine too and a best friend's. "
Isabella James
Collected.reviews
Nov 11, 2021
Featured for: Mentions product quality and pricing
Excellent customer service
"Excellent customer service! Personalized attention with my online order, and my questions answered by real humans… eager to help out wi..."
AF
Trustpilot
Oct 01, 2025
Featured for: Clear example of excellent customer service
Great attitude and feedback.
"Had an issue with last order as availability of a product was displayed on their website wrong. Managers reached for me immidiately letting me know th..."
Vadym Nevesenko
Trustpilot
Oct 01, 2025
Featured for: Shows issue and proactive resolution
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 3 reviews
All Customer Reviews
Sources: Trustpilot (2) · Collected.reviews (1) · Quotes shortened · As of: October 2025
A
AF
trustpilot.com
Oct 01, 2025
Excellent customer service
Excellent customer service! Personalized attention with my online order, and my questions answered by real humans… eager to help out wi...
V
Vadym Nevesenko
trustpilot.com
Oct 01, 2025
Great attitude and feedback.
Had an issue with last order as availability of a product was displayed on their website wrong. Managers reached for me immidiately letting me know th...
I
Isabella James
Collected.reviews
Nov 11, 2021
Ski boots and a hat
Cripple Creek Backcountry is the company I transacted with online for the first time. I had so much fear but they delivered exactly what I wanted; ski boots and a hat for my daughter. I liked their professionalism in customer service, efficiency, and timely deliveries. Also, their wide range of products and competitive prices makes them stand out. The quality of their product is first-class, I appreciate them for that. If you enjoy skiing or desire to, this is the place to shop for all your items. Personally looking forward to getting another set for my two-year-old son soon and probably mine too and a best friend's.
Conclusion
Reviewers consistently report strong customer service, responsive communication, and reliable order handling. At least one reviewer noted good product quality and competitive pricing, while another described a website stock-error that staff corrected with expedited shipping. For shoppers, it is prudent to confirm current stock and ask about return/exchange procedures before purchasing. Contacting customer support for order confirmation is recommended when availability or sizing is critical.