Reviews show mixed signals for Crown Jewelers. Positive comments highlight product quality (an emerald engagement ring and gold pieces), attractive presentation, and timely delivery in at least one case. Conversely, a detailed negative review reports alleged overcharging, unresolved sizing and repair issues, and difficulties obtaining promised documentation. Potential customers should weigh both types of feedback: check product listings and images, request clear pricing and paperwork before purchase, and verify return/refund policies for repairs or exchanges.
Examples from available reviews (Nov 2021 – Feb 2026).
Buyer received a high-quality emerald ring and fast delivery.
“I'm completely satisfied with the quality of the Emerald engagement ring”
Customer alleges being overcharged and denied refund after purchase.
“I paid for the bigger enhancement but was given the smaller one.”
Longtime customer praises high-quality gold jewelry and pricing.
“Quality top notch jewelry.”
Some customers report helpful, attentive staff and assistance finding specific pieces; others report overcharging and alleged dishonest treatment during in-store transactions.
Reviews mention competitive pricing on gold items and satisfaction with purchases, while another review alleges being overcharged and disputing billing and refunds.
Users note fast delivery, clear presentation, and an easy website experience, contrasted by a negative repair/return experience requiring multiple visits.
Several reviewers describe good material quality (emerald ring, gold pieces); one report cites fit and sizing problems with a ring enhancer after purchase or repair.
Communication reports are limited: one reviewer describes unfulfilled promises about documentation and difficulty obtaining a certificate or resolution.
Overall impressions vary: long-term customers report consistent satisfaction, while another customer reports a disputed transaction and unresolved service issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (2) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Customer alleges being overcharged and denied refund after purchase.
“I paid for the bigger enhancement but was given the smaller one.”
Longtime customer praises high-quality gold jewelry and pricing.
“Quality top notch jewelry.”
I was hesitant at first to order an Emerald engagement ring online but decided to do so anyway and I'm glad that I did it, as I'm completely satisfied with the quality of the Emerald engagement ring I received for my wife. It was beyond our expectations! This online store has a huge selection and helpful staff who helped me find exactly what I was looking for. The presentation was very nice; it came in a beautiful box with velvet lining and the delivery was very fast. It took about two weeks to have it delivered to my house in Canada, which is what I expected.
I would highly recommend this online store if you are considering purchasing a high-end Emerald engagement ring for your loved one!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Crown Jewelers is a retail jeweler offering fine jewelry such as engagement rings and gold pieces through online sales and customer-facing channels. Information seekers typically look for product variety, craftsmanship details, customer service and purchasing policies when researching this type of jeweler.