Reviews Analyzed
21
We Collect & Analyze Reviews
Cult of Coquette
Experiences & Reviews
Cult of Coquette is an independent direct-to-consumer women's footwear and accessories brand that sells styles such as heels and handbags through an online store. Consumers researching the brand typically look for product pages, size guides, shipping and returns policies, and customer-service contact options. When comparing options, shoppers often check material descriptions, photos, and explicit return or refund terms before purchase.
Overview & Key Metrics
Positive Sentiment
62%
Latest Review
20d
Overall Rating
3.4
Our Analysis
🎯
Service quality
Shipping and fulfillment are frequently praised for speed and packaging, but several reviewers report sizing problems, restrictive return rules, and mixed resolution experiences.
Share of mentions
Mixed
23%
💰
Value for money
Some buyers say the shoes offer good quality for the price; others describe them as overpriced given reported craftsmanship issues and the store-credit return policy.
Share of mentions
Weak
10%
⚡
User experience
One reviewer noted a quick, straightforward checkout and good selection; there is too little data to generalize about the website or app experience.
Share of mentions
Mixed
1%
🔧
Product quality
Many reviewers praise comfort, style, and fit, while multiple others report craftsmanship failures (soles separating, loose stitching, cheap trims) and sizing inconsistencies.
Share of mentions
Mixed
24%
📞
Communication
Customer-service reports vary: several customers received timely, helpful support including replacements, while others describe unresponsive or hostile interactions and unresolved refund requests.
Share of mentions
Mixed
14%
⭐
Overall experience
Overall impressions are split: many repeat buyers report satisfaction with comfort and style, while multiple reviewers report quality problems and difficult returns.
Share of mentions
Mixed
27%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (October 2022 – October 2025).
Amazing customer service and shoes!
"First, the quality and comfort of the shoes is amazing for the price point. I absolutely LOVE the style of shoe I picked out! I ordered 0.5 size up fo..."
Dr. Georgia C Yalanis
Trustpilot
Oct 01, 2025
Featured for: Positive: quality, service, shipping example
🌟 One-Star Review for Cult of Coquette 🌟
"I ordered a pair of shoes from Cult of Coquette after being captivated by their promises of luxury-quality craftsmanship and ethical production. Unfor..."
KELLI
Trustpilot
Oct 01, 2025
Featured for: Extensive negative quality and returns complaint
Donatella Clear Slingback Pumps
"I recently ordered the Donatella Clear Slingback Pumps along with another pair of heels from Cult of Coquette (Order #18114), and I must say, my exper..."
Latesha Green
Trustpilot
Oct 01, 2025
Featured for: Customer-service resolved product defect example
BEWARE DO NOT BUY FROM THIS COMPANY.
"I bought TWO pairs of shoes and both were an absolute nightmare. After just ONE wear, the first pair completely fell apart—the sole started separating..."
duchess childs
Trustpilot
Oct 01, 2025
Featured for: Product failure after single wear
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
X
Xx
trustpilot.com
Oct 01, 2025
Never got my shoes
Never got my shoes. Contacted them, and they were unresponsive and unhelpfu...
j
janet
trustpilot.com
Oct 01, 2025
very uncomfortable shoes and they have…
very uncomfortable shoes and...
L
Larrinda
trustpilot.com
Oct 01, 2025
I have purchased more than a few pairs…
I have purchased more than a few pairs of shoes and each and every time my experience has been wonderful. Everyt...
C
Chelsea
trustpilot.com
Oct 01, 2025
Shady business practice
Shoe size runs a full 1.5 sizes small, with their horrendous return policy (i.e. you can’t return only store credit) it makes it super shady. You’re b...
Z
Za Madhar
trustpilot.com
Oct 01, 2025
Amazing customer service
...
l
laurin austin
trustpilot.com
Oct 01, 2025
Their customer service is top tier and…
Their customer service is top tier and made a huge difference when...
M
Mary Williams
trustpilot.com
Oct 01, 2025
BUYER BEWARE
The most insanely unhelpful customer service and horrible company to deal with. Their return policy and refusal to have any sort of customer service A...
M
Melanie DeFilippis
trustpilot.com
Oct 01, 2025
Purchased more than 10 pairs of shoes…
Purchased more than 10 pairs of shoes from this brand and have also gifted many to my friends. There’s...
C
Christina Berry
trustpilot.com
Oct 01, 2025
Stylish, Comfortable, and Guilt-Free
I recently bought a pair of shoes from them and I’m honestly impressed. I’ve heard about the brand being vegan and cruelty-free, which is a big deal f...
K
KELLI
trustpilot.com
Oct 01, 2025
🌟 One-Star Review for Cult of Coquette 🌟
I ordered a pair of shoes from Cult of Coquette after being captivated by their promises of luxury-quality craftsmanship and ethical production. Unfor...
I
Ingrid Himeur
trustpilot.com
Oct 01, 2025
Beautiful
Sleek, beautiful, effortless. I have a few pairs and anytime I wear them I get compliments. These shoes are versatile and for t...
B
Brittany Palma
trustpilot.com
Oct 01, 2025
I have purchased 3 pairs of heels from…
I have purchased 3 pairs of heels from Cult of Coquette, and I appreciate that it has been a consistent experience each time, from the customer servic...
d
duchess childs
trustpilot.com
Oct 01, 2025
BEWARE DO NOT BUY FROM THIS COMPANY.
I bought TWO pairs of shoes and both were an absolute nightmare. After just ONE wear, the first pair completely fell apart—the sole started separating...
L
Latesha Green
trustpilot.com
Oct 01, 2025
Donatella Clear Slingback Pumps
I recently ordered the Donatella Clear Slingback Pumps along with another pair of heels from Cult of Coquette (Order #18114), and I must say, my exper...
A
Alina Mottley
trustpilot.com
Oct 01, 2025
I received my order quickly
I received my order quickly, and the packaging was very clean a...
J
Jena Li
trustpilot.com
Oct 01, 2025
Amazon Quality
I had been eyeing the Goldie Clear Drip Chandelier Open Toe Mules and finally purchased as a treat for myself. The shoe does not look as beautiful on...
J
Jody Gabor Szabo
trustpilot.com
Oct 01, 2025
Shoes are overpriced and very bad quality
Shoes are overpriced and bad quality. They also don’t specify that you cannot return the item saying it’s custom made to order. Absolutely never menti...
t
tara scottlin
trustpilot.com
Oct 01, 2025
Perfect Birthday Shoes
The most stunning shoes! My friend loves this company so I made sure to purchase my Birthday shoes from here and boy am I happy I...
B
Brittney Bennett
trustpilot.com
Oct 01, 2025
Great Brand and Very Comfortable.
I have purchased 2 pairs of shoes from this brand and I love! the designer shoe at a very reasonable price. Super comfortabl...
D
Dr. Georgia C Yalanis
trustpilot.com
Oct 01, 2025
Amazing customer service and shoes!
First, the quality and comfort of the shoes is amazing for the price point. I absolutely LOVE the style of shoe I picked out! I ordered 0.5 size up fo...
Conclusion
Reviews present a mixed picture for Cult of Coquette. Many customers highlight stylish designs, comfort, fast shipping, and helpful customer service in successful exchanges or replacements. At the same time, several reviewers report quality issues (separating soles, loose stitching, cheap trims), sizing that can run small, and a returns practice that often results in store credit rather than refunds. Prospective buyers should review the size guide, confirm the brand’s return and refund policy, and consider ordering early if buying for a specific event.