Reviewers most often highlight helpful, responsive customer service—agents are frequently named—and clear measurement support. Product quality is commonly described as good, with tailored drapes and repeat buyers, though some note minor fit variations and one-off fabric feel concerns. Multiple reviewers recommend ordering sample swatches and using the company’s measurement guidance; several also mention tracking updates and timely shipping, while a few experienced slower sample delivery. If you need full blackout, consider confirming blackout performance or adding a liner; ask about current sample turnaround when ordering.
Examples from available reviews (Oct 2025 – Feb 2026).
Customer service was helpful and prompt, and curtains were high quality.
“customer service (Benita) helped us with samples, measurements and answered all my questions quickly”
Samples had not arrived after more than a week, causing frustration.
“it's been over a week since I ordered samples”
Customer service and blackout performance praised, but backing feels like a shower curtain.
“it feels like a shower curtain.”
Excellent service and product quality provided strong value to the customer.
“The quality of the product is excellent, especially for the value.”
Many reviews describe responsive, helpful customer service and named representatives assisting with measurements, samples and problem resolution.
A subset of reviewers report reasonable pricing or good value for the quality received; a few note prices are higher but justified.
Customers often praise the ordering tools, measurement guidance and sample availability; a few report slow sample delivery as a frustration.
Most reviewers report well-made, attractive curtains and proper tailoring; a small number note fit inconsistencies or fabric feel concerns.
Many reviews cite prompt responses, shipment tracking and corrective emails; a few call out delayed or slow swatch delivery.
Overall impressions are positive: repeat purchases and recommendations are common, though occasional delivery or blackout-performance issues appear.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Quotes shortened · As of: February 2026
Shades matched photos, had beautiful quality and helpful installation video.
“Shades are exactly as pictured and beautiful quality.”
Well-made curtains shipped quickly and included adjustable hooks for measurement errors.
“the hook have slides to move up and down 2 inches which made it almost error proof.”
Workmanship is excellent and customer service was appreciated.
“Workmanship is excellent.”
Fast service and a great product.
“fast service, great product”
Service was very fast, swatches received and curtains installed beautifully.
“Way fast service.”
Curtains are very well made and look great when hung.
“VERY WELL MADE AND LOOK Great HANGING UP.”
Customer loves the curtains and finds them beautiful.
“So beautiful.”
Materials and workmanship praised, but customer objects to noncredited $3.99 sample fee.
“Curtarra is now charging $3.99 for up to 10 samples.”
Sample matched the final product and drapes arrived wrinkle-free and easy to install.
“The mailed sample matched the final product”
Drapes exceeded expectations with easy pleat positioning and metal bottom discs.
“It's also nice that they have the metal discs on the bottom of the drape”
Associate Benita provided patient help and the finished curtains were high quality.
“Benita was the associate who helped me place my order.”
Curtains are vibrant and helped keep the home warm during storm.
“Great quality curtains.”
Measuring guides and samples were helpful; missing items were resolved by responsive support.
“George was extremely responsive and always communicating with me about the status.”
Curtains are described as beautiful by the customer.
“Beautiful curtains”
George provided expert, caring support and the drapes are perfect.
“George made this buying experience more than 5 stars!”
Customer reports they still have not received the order.
“Still dont have it!!!”
Support team helped fix measurement and design issues producing beautiful results.
“George from the Support Team is the best”
Curtains are effective at keeping light out for the gameroom.
“Especially if you’re looking to keep the light out!”
Curtains are beautiful, and the ordering and hanging were easy.
“Easy to order and easy to hang.”
Measuring and installation were easy and the product is high quality.
“Easy measure easy install. High quality product.”
Curtain looks beautiful and fabric quality pleased the customer.
“My patio curtain is beautiful!”
Curtains were beautiful but the order took a while and updates were limited.
“I would like more updates after my order so I will not worry”
Customer service and blackout performance praised, but backing feels like a shower curtain.
“it feels like a shower curtain.”
Excellent service and product quality provided strong value to the customer.
“The quality of the product is excellent, especially for the value.”
Customer service was helpful and prompt, and curtains were high quality.
“customer service (Benita) helped us with samples, measurements and answered all my questions quickly”
Ordering was easy, delivery was fast, and results were beautiful.
“Easy to order, fast delivery for a custom size and beautiful results.”
Reasonable price and well-tailored drapes with excellent customer support communication.
“Customer support is superb with effective communication, rapid responses”
Repeat customer praised ordering tool, customer service, and curtain quality.
“their tool for ordering is perfect for a math challenged person like me.”
Helpful measurement instructions, quick delivery, and excellent product quality.
“Helpful measurement instructions, quick delivery, excellent quality.”
Online customization tool worked well and the team corrected order issues promptly.
“When we accidentally chose the wrong hooks, we received an email right away pointing it out.”
Customer support guided measurements and delivery, and the curtains are high quality.
“George from customer service kept me updated with the delivery status”
Customer care helped select exact curtain specifications, prompting repeat purchase.
“Customer care is outstanding bc they helped me pick the exact shape, density and size I wanted.”
Curtains dim light but are not fully blackout, an extra liner recommended.
“These curtains dim the light somewhat, but they’re not full blackout. If you're light-sensitive like me, you might want to use an extra liner.”
Samples had not arrived after more than a week, causing frustration.
“it's been over a week since I ordered samples”
Customer service resolved an issue efficiently and retained customer loyalty.
“George who was so efficient, so professional, so helpful”
Draperies look great overall, though some pieces were slightly longer.
“There were some of the units that were 1/4" longer than others”
Company resent lost swatches promptly, and ordered curtains arrived quickly and beautifully.
“Cutarra quickly sent out a new set.”
Customer service and customization were superb, with post-purchase installation guidance.
“Customer service and customization options for curtains is superb.”
Customer service was responsive and impressive even before order arrival.
“BUT the customer service is so phenomenal.”
Company was quick to respond and to deliver samples.
“Quick to respond! And deliver samples!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Curtarra is an online retailer of custom window treatments, including curtains, draperies and shades. The company provides made-to-measure ordering, sample swatches and customer support aimed at residential shoppers researching tailored window coverings.