Reviews show a clear split in customer experience. One reviewer reports fast, attentive service, good print quality, and easy customization. Two other reviewers report serious issues: non-delivery, unresponsive support, inferior material feel, and problematic return terms. Before ordering, check shipping times, tracking availability and the company’s return policy; ask about return costs and care instructions for screen-printed items. If possible, request tracking confirmation and save correspondence to document any issues.
Examples from available reviews (Nov 2021 – Feb 2026).
Fast, attentive service and great print quality with minor care instructions missing.
“Service was fast and efficient.”
Product quality was extremely poor and returns were costly.
“Extremely inferior quality products.”
Seller took payment but never shipped and ignored emails.
“they took my money and never sent my hat”
Service reports are mixed: one reviewer praised fast, attentive fulfillment and customization help; two reported poor fulfillment, delays or difficult returns.
Two reviewers described purchases as poor value: one called products inferior, another said they paid but never received the item.
Some customers liked the product selection and customization process; others reported missing shipping information and no order updates.
Print quality was praised by one reviewer; other reviews mention inferior fabric feel or inability to assess quality due to non-delivery.
Communication experiences vary: one review describes prompt, attentive support; two reports describe no replies or prolonged, difficult complaint handling.
Overall impressions are split: one satisfied customer plans to return, while two reviewers report major issues with delivery, quality, or refunds.
For each review, the core experience based on original source reviews.
Sources: Reviews (20) · Trustpilot (2) · Reviews (1) · Quotes shortened · As of: February 2026
Ordering was simple and the product was great.
“Simple ordering, great product.”
Grandson loved the Cane's shirt he received.
“My grandson loved his Cane’s shirt”
The item arrived exactly as ordered.
“Came just as I ordered”
Service was good but payment via "Wallet" was inconvenient.
“Not very happy having to use "Wallet" for purchase.”
They were reliable and fast.
“They are reliable and fast”
Delivery arrived really quickly and reviewer thanked them.
“The delivery came really quick thank you for everything.”
Ordering was quick, easy, and met expectations.
“Quick easy and exatly what I expected”
Hoodies were cute and of good quality.
“Cute hoodies and good quality”
T-shirt arrived in good condition but delivery was slow.
“Delivery took a bit longer than I expected.”
T-shirts fit well and appeared to be good quality.
“Loved the tshirts. Fit well and seem good quality”
The poster matched what the reviewer was looking for.
“Poster of Danger Mouse was just what I was looking for.”
Reviewer really liked their shirt.
“I really like my shirt”
Product had good quality, fair price, and quick delivery.
“Quality product, well priced, promptly delivered”
The hat was nice and fit well.
“The hat I received was nice. Fit well too.”
Praised excellent design, high-quality fabrics, and responsive support.
“Excellent design graphics, High quality fabrics, Responsive support staff.”
Very pleased; T-shirt sizes were actually perfect.
“Very pleased with the T-shirts I ordered the size actually was perfect”
Product satisfied the reviewer but delivery was a little slow.
“Satisfied with the product, delivery a little slow”
Product was quality and arrived quickly.
“Quality product. Arrived Quickly”
Delivery was on time and made the reviewer happy.
“Delivered on time very please made my day”
Fabric, fit, and graphics matched the advertisement; recipient happy.
“Tshirt fabric, fit & graphics are as advertised. Recipient is happy with all.”
Product quality was extremely poor and returns were costly.
“Extremely inferior quality products.”
Seller took payment but never shipped and ignored emails.
“they took my money and never sent my hat”
This was my first Customon order. Service was fast and efficient. I was very pleased they helped me with customising a shirt for my husband. Very attentive and prompt to accomodate any needs. There was a wide variety of shirts to choose from with different templates, fonts, colors etc Print quality is great and customer service was exactly what it should be. I love how it turned out. Would suggest though to please provide instructions on cleaning and care for screen printing shirts as never mentioned nor included in shipped purchase. Other than that no complaints. So I have no doubt that I'll be returning soon to order something else. Thanks!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Customon is an online vendor for custom-printed apparel and accessories. Customer reviews mention orders for t-shirts and hats, and reference customization, printing, shipping and returns.