Reviews Analyzed
3
We Collect & Analyze Reviews
Customon
Experiences & Reviews
Customon is an online vendor for custom-printed apparel and accessories. Customer reviews mention orders for t-shirts and hats, and reference customization, printing, shipping and returns.
Overview & Key Metrics
Positive Sentiment
33%
Latest Review
28d
Overall Rating
2.3
Our Analysis
🎯
Service quality
Service reports are mixed: one reviewer praised fast, attentive fulfillment and customization help; two reported poor fulfillment, delays or difficult returns.
Share of mentions
Weak
20%
💰
Value for money
Two reviewers described purchases as poor value: one called products inferior, another said they paid but never received the item.
Share of mentions
Weak
13%
⚡
User experience
Some customers liked the product selection and customization process; others reported missing shipping information and no order updates.
Share of mentions
Mixed
13%
🔧
Product quality
Print quality was praised by one reviewer; other reviews mention inferior fabric feel or inability to assess quality due to non-delivery.
Share of mentions
Mixed
13%
📞
Communication
Communication experiences vary: one review describes prompt, attentive support; two reports describe no replies or prolonged, difficult complaint handling.
Share of mentions
Weak
20%
⭐
Overall experience
Overall impressions are split: one satisfied customer plans to return, while two reviewers report major issues with delivery, quality, or refunds.
Share of mentions
Weak
20%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 3 verified reviews (November 2021 – October 2025).
Shirt Printing
"This was my first Customon order. Service was fast and efficient. I was very pleased they helped me with customising a shirt for my husband. Very attentive and prompt to accomodate any needs. There was a wide variety of shirts to choose from with different templates, fonts, colors etc Print quality is great and customer service was exactly what it should be. I love how it turned out. Would suggest though to please provide instructions on cleaning and care for screen printing shirts as never mentioned nor included in shipped purchase. Other than that no complaints. So I have no doubt that I'll be returning soon to order something else. Thanks!
"
Brittany Abel
Collected.reviews
Nov 13, 2021
Featured for: Mentions missing care instructions
Total waste of money
"Total waste of money. Extremely inferior quality products. I paid UK rates postage and received within UK time. However when I complained about the te..."
ANNIE GABRIEL
Trustpilot
Oct 01, 2025
Featured for: Product quality and returns complaint
ii wish I can give 0
"ii wish I can give 0, I ordered a knit hat from them on the 9th of March, today is March 27th and no shipping information given, emailed them 4 times..."
Shwainlay
Trustpilot
Oct 01, 2025
Featured for: Non-delivery and no response
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 3 reviews
All Customer Reviews
Sources: Trustpilot (2) · Collected.reviews (1) · Quotes shortened · As of: October 2025
A
ANNIE GABRIEL
trustpilot.com
Oct 01, 2025
Total waste of money
Total waste of money. Extremely inferior quality products. I paid UK rates postage and received within UK time. However when I complained about the te...
S
Shwainlay
trustpilot.com
Oct 01, 2025
ii wish I can give 0
ii wish I can give 0, I ordered a knit hat from them on the 9th of March, today is March 27th and no shipping information given, emailed them 4 times...
B
Brittany Abel
Collected.reviews
Nov 13, 2021
Shirt Printing
This was my first Customon order. Service was fast and efficient. I was very pleased they helped me with customising a shirt for my husband. Very attentive and prompt to accomodate any needs. There was a wide variety of shirts to choose from with different templates, fonts, colors etc Print quality is great and customer service was exactly what it should be. I love how it turned out. Would suggest though to please provide instructions on cleaning and care for screen printing shirts as never mentioned nor included in shipped purchase. Other than that no complaints. So I have no doubt that I'll be returning soon to order something else. Thanks!
Conclusion
Reviews show a clear split in customer experience. One reviewer reports fast, attentive service, good print quality, and easy customization. Two other reviewers report serious issues: non-delivery, unresponsive support, inferior material feel, and problematic return terms. Before ordering, check shipping times, tracking availability and the company’s return policy; ask about return costs and care instructions for screen-printed items. If possible, request tracking confirmation and save correspondence to document any issues.