Reviewers often highlight very fast international shipping and careful packaging. Many say their items arrived in excellent condition and matched the descriptions. Several describe unresponsive support after purchase, refunds that were not processed, and trouble completing returns. High international return costs and unexpected duty charges come up repeatedly as key frustrations.
Examples from available reviews (Dec 2021 – Mar 2026).
Shipping was super fast and the package was nicely packed.
“Super fast shipping and nicely packed package.”
Returned items but refund not processed and service was unresponsive.
“appalling service and I would genuinely not recommend this site to anyone.”
International returns were costly and the return process was difficult.
“So £40.00 to try on a jacket.”
Customer service did not respond for ten days.
“No one answer me in 10 days.”
Fast delivery and tidy packaging show up frequently in reviews. Many point to on-time international shipments and packages arriving intact. Complaints focus on returns and refunds, with several customers saying they could not complete a return.
Many reviews praise competitive prices and good value for branded items. Some mention reasonable pricing alongside quick delivery. Several say high duty charges or return fees reduce the value.
Many shoppers describe an easy purchase process and quick fulfillment. A small number mention secure payment and accurate listings, though it comes up only a few times. Returns and duty costs create most of the friction after checkout, leading to uneven experiences.
Multiple reviewers say clothing, sneakers, and bags arrived in excellent condition and matched the descriptions. Many connect careful packaging with items arriving without damage. Only a few mention wear or quality issues; these cases are rare but stand out.
Several reviews describe customer support as unresponsive and slow to answer questions. The main complaints are no replies and long response times. A smaller group reports helpful or timely communication during order processing.
Positive feedback centers on fast international shipping, items arriving as described, and good prices. Negative feedback centers on after-sales help: refunds not processed, difficult returns, and surprise customs or return fees. The most consistent pattern is strong shipping performance paired with weak support after purchase.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: March 2026
International returns were costly and the return process was difficult.
“So £40.00 to try on a jacket.”
Product showed serious wear and customer service failed to respond.
“the bag began to show serious wear and fraying”
Garment arrived in excellent condition with secure payment and timely delivery.
“The garment purchased was in excellent condition.”
Service was great and delivered quickly.
“Great and fast service.”
Transaction was great with fast international shipping.
“Great transaction with fast international shipping.”
Name-brand item arrived promptly and matched description accurately.
“Great value & quality from name brand; shipped promptly;”
Product and service were great at a very good price.
“Great product and service at the best price!”
Product arrived quickly and was reasonably priced.
“The product arrived quickly and the price was reasonable”
Buyer requested better packing next time.
“Hopefully you can pack the clothes well next time.”
Reviewer recommends clear duty tax notices for international orders.
“My duty tax was £60”
Package didn't arrive, delivery was expensive, and communication was poor.
“Please do not order from here, terrible Communication,”
Item arrived across the pond in under three days.
“made it across the pond in less than 3 days...whoa...”
Shipping was super fast and the package was nicely packed.
“Super fast shipping and nicely packed package.”
Super fast delivery and a great find.
“Super fast delivery ! Great find”
Sneakers arrived in perfect condition with careful packaging.
“Everything in perfect condition!”
Customer service did not respond for ten days.
“No one answer me in 10 days.”
Reviewer could not return an item and received no email responses.
“There is no way to return an item.”
The delivery was excellent, reviewer reports.
“The delivery was excellent”
Returned items but refund not processed and service was unresponsive.
“appalling service and I would genuinely not recommend this site to anyone.”
I ordered a leather shoulder bag on the 26th of November but haven’t gotten any updates on them since then. They said 10-17 days to ship and I wonder if that’s from when I order or from when they’re delivered and if it’s the latter then it should be specified. I even emailed support and I haven’t gotten any replies yet. I’m really concerned because they still have my money in the account. I'm also disappointed because the online reviews seem to be really good but I'm not sure if that's because people haven't had issues or if they're just not being truthful. I hope D'ANIELLO Boutique is just having issues with the holiday season but I'm not sure if it's worth taking that risk when there are so many other options. I personally recommend avoiding this company.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
D'ANIELLO runs an online fashion store selling designer and ready-to-wear clothing and accessories. The selection often includes jackets, sneakers, leather bags, and seasonal pieces, shown with photos and product details. Orders go through standard payment gateways and ship internationally through the company’s fulfillment channels. The site lists shipping and returns details and provides customer service contact options for order questions.