Reviews Analyzed
21
We Collect & Analyze Reviews
D'ANIELLO
Experiences & Reviews
D'ANIELLO is an online retailer brand name consumers search for in connection with fashion and accessories purchases. Shoppers researching D'ANIELLO typically look for information on delivery speed, return procedures, customer support responsiveness, product condition and costs associated with international orders.
Overview & Key Metrics
Positive Sentiment
62%
Latest Review
23d
Overall Rating
3.4
Our Analysis
🎯
Service quality
Multiple reviews describe poor after‑sales handling: returns and service requests frequently go unanswered or require escalation to payment providers.
Share of mentions
Weak
15%
💰
Value for money
Some customers report reasonable prices and accuracy to descriptions; others cite unexpected duties, high return/shipping costs and unclear fees.
Share of mentions
Mixed
11%
⚡
User experience
Many buyers praise fast international shipping and good packing; several note unclear size guidance, occasional poor packing or delivery and tracking gaps.
Share of mentions
Mixed
24%
🔧
Product quality
Several reviews confirm items arrived as described and in good condition; a minority report premature wear or items not matching quality expectations.
Share of mentions
Mixed
10%
📞
Communication
Numerous reports of unanswered emails, full/defunct inboxes and non‑responsive contact channels, leading customers to escalate or dispute charges.
Share of mentions
Weak
11%
⭐
Overall experience
Overall impressions are split: many positive experiences with delivery and condition, while a sizable group reports unresolved returns and support failures.
Share of mentions
Mixed
29%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – October 2025).
I’m extremely disappointed with my…
"I’m extremely disappointed with my experience ordering from d’Aniello. I purchased a Moncler Durance belt bag in December 2023. After only a few uses,..."
Alice Dong
Trustpilot
Oct 01, 2025
Featured for: product damage and no response
Don't order internationally if there's a chance you'll need to return the item.
"I bought a jacket from them and realised that there was a cost for shipping which I accepted. The jacket arrived and it was not great quality and didn..."
Richard Young
Trustpilot
Oct 01, 2025
Featured for: high return costs and sizing issues
Super fast delivery
"Super fast deliv..."
customer
Trustpilot
Oct 01, 2025
Featured for: fast international shipping example
If I could give it a zero
"If I could give it a zero, I would. There is no way to return an item. I followed all their protocols and submitted a return to the return a..."
Sharon
Trustpilot
Oct 01, 2025
Featured for: no functional return channels reported
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
R
Richard Young
trustpilot.com
Oct 01, 2025
Don't order internationally if there's a chance you'll need to return the item.
I bought a jacket from them and realised that there was a cost for shipping which I accepted. The jacket arrived and it was not great quality and didn...
A
Alice Dong
trustpilot.com
Oct 01, 2025
I’m extremely disappointed with my…
I’m extremely disappointed with my experience ordering from d’Aniello. I purchased a Moncler Durance belt bag in December 2023. After only a few uses,...
N
Nina Nikolova
trustpilot.com
Oct 01, 2025
Great shop and qualiry of sold item
The garment purchased was in excellent condition. No wear due to just hanging in a shop and b...
D
Dr Irma Maag
trustpilot.com
Oct 01, 2025
Great.
...
T
Toby Caswell
trustpilot.com
Oct 01, 2025
Carhartt slippers
Great transaction with fa...
E
Eddie Shih
trustpilot.com
Oct 01, 2025
Great value & quality
Great value & quality from name brand; shipped promptly; was exactly as ordered and accurate...
B
Ben
trustpilot.com
Oct 01, 2025
Great product and service at the best…
Great product and serv...
P
Petri
trustpilot.com
Oct 01, 2025
The product arrived quickly and the…
The product arrived quickly...
Y
Yi Chen Tai
trustpilot.com
Oct 01, 2025
Hopefully you can pack the clothes…
Hopefully you can pack th...
L
Lilly
trustpilot.com
Oct 01, 2025
My duty tax was £60
I strongly recommend that you include a clear and visible notice about potential duty taxes...
V
Vivian Paxinos
trustpilot.com
Oct 01, 2025
Please do not order from here
Please do not order from here, terrible Communication, package hasn’t arri...
C
Chris B
trustpilot.com
Oct 01, 2025
made it across the pond
made it across the pond in less than 3...
A
A Omis
trustpilot.com
Oct 01, 2025
Super fast shipping and nicely packed…
Super fast shipping and...
K
Katri
trustpilot.com
Oct 01, 2025
Be careful if you are about to sign a…
Be careful if you are about to sign a contract with that company as an E-Commerce Data Remote Assistant. everything sounds good at first and things wi...
c
customer
trustpilot.com
Oct 01, 2025
Super fast delivery
Super fast deliv...
M
Marina Yurkovska
trustpilot.com
Oct 01, 2025
Very good price and fast delivery 🫶🏻🫶🏻🫶🏻
Very good price and fast delivery!!! Ordered sneakers Off white. Ever...
P
Pipi Mancuso
trustpilot.com
Oct 01, 2025
costume services are the worst thing…
costume services are the worst thing ever f...
S
Sharon
trustpilot.com
Oct 01, 2025
If I could give it a zero
If I could give it a zero, I would. There is no way to return an item. I followed all their protocols and submitted a return to the return a...
G
Guest
trustpilot.com
Oct 01, 2025
The delivery was excellent
...
C
Customer from Weybridge UK
trustpilot.com
Oct 01, 2025
I returned 2 pieces of clothing in Mid…
I returned 2 pieces of clothing in Mid July requesting a refund. I have sent numerous emails, used their Chatbot on the site and tried to telephone di...
Conclusion
Reviews show a clear split: many customers report fast shipping, accurate descriptions and satisfactory deliveries, while multiple others experience non‑responsive support and difficult returns. International buyers specifically flagged duties, return costs and limited return options as areas of concern. Several complaints describe unanswered emails and defunct contact addresses that led customers to dispute charges. Prospective buyers should verify return policies, confirm duty/tax responsibilities before ordering internationally, and consider using a payment method with buyer protection.