Reviews show a clear split: many customers report fast shipping, accurate descriptions and satisfactory deliveries, while multiple others experience non‑responsive support and difficult returns. International buyers specifically flagged duties, return costs and limited return options as areas of concern. Several complaints describe unanswered emails and defunct contact addresses that led customers to dispute charges. Prospective buyers should verify return policies, confirm duty/tax responsibilities before ordering internationally, and consider using a payment method with buyer protection.
Examples from available reviews (Dec 2021 – Feb 2026).
Product showed serious wear and customer service failed to respond.
“the bag began to show serious wear and fraying”
International returns were costly and the return process was difficult.
“So £40.00 to try on a jacket.”
Super fast delivery and a great find.
“Super fast delivery ! Great find”
Reviewer could not return an item and received no email responses.
“There is no way to return an item.”
Multiple reviews describe poor after‑sales handling: returns and service requests frequently go unanswered or require escalation to payment providers.
Some customers report reasonable prices and accuracy to descriptions; others cite unexpected duties, high return/shipping costs and unclear fees.
Many buyers praise fast international shipping and good packing; several note unclear size guidance, occasional poor packing or delivery and tracking gaps.
Several reviews confirm items arrived as described and in good condition; a minority report premature wear or items not matching quality expectations.
Numerous reports of unanswered emails, full/defunct inboxes and non‑responsive contact channels, leading customers to escalate or dispute charges.
Overall impressions are split: many positive experiences with delivery and condition, while a sizable group reports unresolved returns and support failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
International returns were costly and the return process was difficult.
“So £40.00 to try on a jacket.”
Product showed serious wear and customer service failed to respond.
“the bag began to show serious wear and fraying”
Garment arrived in excellent condition with secure payment and timely delivery.
“The garment purchased was in excellent condition.”
Service was great and delivered quickly.
“Great and fast service.”
Transaction was great with fast international shipping.
“Great transaction with fast international shipping.”
Name-brand item arrived promptly and matched description accurately.
“Great value & quality from name brand; shipped promptly;”
Product and service were great at a very good price.
“Great product and service at the best price!”
Product arrived quickly and was reasonably priced.
“The product arrived quickly and the price was reasonable”
Buyer requested better packing next time.
“Hopefully you can pack the clothes well next time.”
Reviewer recommends clear duty tax notices for international orders.
“My duty tax was £60”
Package didn't arrive, delivery was expensive, and communication was poor.
“Please do not order from here, terrible Communication,”
Item arrived across the pond in under three days.
“made it across the pond in less than 3 days...whoa...”
Shipping was super fast and the package was nicely packed.
“Super fast shipping and nicely packed package.”
Super fast delivery and a great find.
“Super fast delivery ! Great find”
Sneakers arrived in perfect condition with careful packaging.
“Everything in perfect condition!”
Customer service did not respond for ten days.
“No one answer me in 10 days.”
Reviewer could not return an item and received no email responses.
“There is no way to return an item.”
The delivery was excellent, reviewer reports.
“The delivery was excellent”
Returned items but refund not processed and service was unresponsive.
“appalling service and I would genuinely not recommend this site to anyone.”
I ordered a leather shoulder bag on the 26th of November but haven’t gotten any updates on them since then. They said 10-17 days to ship and I wonder if that’s from when I order or from when they’re delivered and if it’s the latter then it should be specified. I even emailed support and I haven’t gotten any replies yet. I’m really concerned because they still have my money in the account. I'm also disappointed because the online reviews seem to be really good but I'm not sure if that's because people haven't had issues or if they're just not being truthful. I hope D'ANIELLO Boutique is just having issues with the holiday season but I'm not sure if it's worth taking that risk when there are so many other options. I personally recommend avoiding this company.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
D'ANIELLO is an online retailer brand name consumers search for in connection with fashion and accessories purchases. Shoppers researching D'ANIELLO typically look for information on delivery speed, return procedures, customer support responsiveness, product condition and costs associated with international orders.