Customer feedback is mixed. One review highlights a positive phone interaction with a staff member but notes pressure to place an order before fees were clarified. A separate review reports a significant problem: the received gift box allegedly differed from the online photos and the reviewer experienced an automatic subscription (Coupon Pro) charging their payment method. Potential buyers should inspect product images carefully, review billing and subscription terms, and monitor payment activity after ordering. If unexpected charges appear, contact your payment provider and ask the merchant for clarification before placing future orders.
Examples from available reviews (Dec 2021 – Feb 2026).
Customer service was friendly but pushy, leaving me skeptical.
“she insisted that ordering won't cost me anything right now.”
Product differed from pictures and appeared cheaply made; unexpected subscription charges occurred.
“Never ever order from this website!!”
One reviewer describes a friendly phone interaction with a named representative, noting helpfulness despite some pressure to order.
Reviews raise concerns about perceived low product value and unexpected charges; one reviewer called the box cheap and unlike the photos.
Ordering and site behavior prompted hesitation: one reviewer sought fee details before ordering, another reported an automatic third-party subscription.
A detailed complaint states the received box looked cheap and did not match product images, making it unsuitable as a present.
Communication reports are mixed: a customer praised a staff member’s tone, while another reported undisclosed third-party subscription activity after ordering.
Overall impressions are split: one reviewer gave a cautious, partial recommendation after a positive call; another strongly discouraged ordering due to product and billing issues.
For each review, the core experience based on original source reviews.
Sources: Collected.reviews (1) · Trustpilot (1) · Quotes shortened · As of: February 2026
Product differed from pictures and appeared cheaply made; unexpected subscription charges occurred.
“Never ever order from this website!!”
I called Dear Ava around 11 am and got a call from Kay. She suggested that I either sign up for their mailing list or place my order. I wanted to know the shipping fee and other details of the products before actually committing to buy something but she insisted that ordering won't cost me anything right now. Not sure how true! She was sweet though. I will go through their site now. Though I’m a bit skeptical, I will try to order. I want the best gift box so I will give it a try hoping that the cards won’t turn against me in the long run. I partially recommend this company!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Dear Ava is an online retailer offering curated gift boxes and related gift items through a web storefront. This summary compiles customer feedback to help shoppers researching product quality, ordering experience, billing transparency, and customer service interactions related to Dear Ava.