Reviews Analyzed
2
We Collect & Analyze Reviews
Dear Ava
Experiences & Reviews
Dear Ava is an online retailer offering curated gift boxes and related gift items through a web storefront. This summary compiles customer feedback to help shoppers researching product quality, ordering experience, billing transparency, and customer service interactions related to Dear Ava.
Overview & Key Metrics
Positive Sentiment
50%
Latest Review
22d
Overall Rating
2.6
Our Analysis
🎯
Service quality
One reviewer describes a friendly phone interaction with a named representative, noting helpfulness despite some pressure to order.
Share of mentions
Strong
10%
💰
Value for money
Reviews raise concerns about perceived low product value and unexpected charges; one reviewer called the box cheap and unlike the photos.
Share of mentions
Mixed
20%
⚡
User experience
Ordering and site behavior prompted hesitation: one reviewer sought fee details before ordering, another reported an automatic third-party subscription.
Share of mentions
Mixed
20%
🔧
Product quality
A detailed complaint states the received box looked cheap and did not match product images, making it unsuitable as a present.
Share of mentions
Weak
10%
📞
Communication
Communication reports are mixed: a customer praised a staff member’s tone, while another reported undisclosed third-party subscription activity after ordering.
Share of mentions
Mixed
20%
⭐
Overall experience
Overall impressions are split: one reviewer gave a cautious, partial recommendation after a positive call; another strongly discouraged ordering due to product and billing issues.
Share of mentions
Mixed
20%
Our Independent Methodology
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 2 verified reviews (December 2021 – October 2025).
Shank a Bitch Gift Box Set
"I called Dear Ava around 11 am and got a call from Kay. She suggested that I either sign up for their mailing list or place my order. I wanted to know the shipping fee and other details of the products before actually committing to buy something but she insisted that ordering won't cost me anything right now. Not sure how true! She was sweet though. I will go through their site now. Though I’m a bit skeptical, I will try to order. I want the best gift box so I will give it a try hoping that the cards won’t turn against me in the long run. I partially recommend this company!
"
Smrikah
Collected.reviews
Dec 14, 2021
Featured for: notes shipping cost uncertainty pre-purchase
Never ever order from this website!
"Never ever order from this website!! First of all, the article looks nothing like in the picture. It is a ridiculous cheap box with a card stuck on it..."
Laure
Trustpilot
Oct 01, 2025
Featured for: mentions Coupon Pro subscription issue
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 2 reviews
All Customer Reviews
Sources: Collected.reviews (1) · Trustpilot (1) · Quotes shortened · As of: October 2025
L
Laure
trustpilot.com
Oct 01, 2025
Never ever order from this website!
Never ever order from this website!! First of all, the article looks nothing like in the picture. It is a ridiculous cheap box with a card stuck on it...
S
Smrikah
Collected.reviews
Dec 14, 2021
Shank a Bitch Gift Box Set
I called Dear Ava around 11 am and got a call from Kay. She suggested that I either sign up for their mailing list or place my order. I wanted to know the shipping fee and other details of the products before actually committing to buy something but she insisted that ordering won't cost me anything right now. Not sure how true! She was sweet though. I will go through their site now. Though I’m a bit skeptical, I will try to order. I want the best gift box so I will give it a try hoping that the cards won’t turn against me in the long run. I partially recommend this company!
Conclusion
Customer feedback is mixed. One review highlights a positive phone interaction with a staff member but notes pressure to place an order before fees were clarified. A separate review reports a significant problem: the received gift box allegedly differed from the online photos and the reviewer experienced an automatic subscription (Coupon Pro) charging their payment method. Potential buyers should inspect product images carefully, review billing and subscription terms, and monitor payment activity after ordering. If unexpected charges appear, contact your payment provider and ask the merchant for clarification before placing future orders.