Shoppers often praise the fabric and fit of certain pieces. Many reviews point to ongoing problems with returns and refunds. Shipping and tracking also come up often, including delays and deliveries that appear to go to the wrong place. Some buyers, though, say their orders arrived quickly and matched what they expected.
Examples from available reviews (Nov 2021 – Feb 2026).
Company offered reduced refunds and required return shipping for full refund.
“offering me a much smaller refund and permission to keep the items”
Cheap, misrepresented products and evasive refund practices.
“They also sent no invoice in the bag and no return address”
Loved the dress and bought a second; wants more color options.
“I love this dress so much I bought another one!”
Timely delivery and item matched expected size and color.
“Delivered in a timely fashion and was exactly what I expected to receive (size, color, etc.)”
Most complaints center on returns and refunds. Several customers say they were offered small credits instead of full refunds and were asked to keep the items. Some report little or no help from support when trying to get a refund.
Reviews split on value. Some call the products cheap or not as described and say the credits offered don’t make up for it. Others describe strong value, pointing to well-made pieces, including a cashmere cardigan.
Fit and sizing come up often, with comments about size guides leading people wrong and dresses running long. Some buyers altered items or reordered in a different size. On the positive side, a number mention repeat purchases and making small tweaks to get a better fit.
Feedback on quality is split. Several reviews say items look low quality or don’t match the photos. Others describe solid workmanship, true-to-photos colors, and materials that meet expectations.
Shipping and tracking updates repeatedly fall short, with reports of delays, missing confirmations, and deliveries said to go to the wrong place. Some customers describe quick, helpful replies when handling exchanges or sizing problems. A few also praise responsive support.
Overall opinions split between frustration with service and delivery, and clear satisfaction with fit and fabric. Many negative reviews tie back to refund problems and support that doesn’t respond. Positive experiences focus on items arriving as described and deliveries that show up on time.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · bbb.org (10) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Defective item received and refund/return policy was unacceptable.
“they said we will only give you a $3.00 credit.”
Likes the item but adjusting the back zip for easier management.
“Love it but just making a few adjustments”
Cat beds were poor quality and did not match pictures.
“just a load of cheap rubbish”
Bought many clothes and likes the quality.
“I like the quality of the clothes.”
Frustrated with lack of communication and delayed parcel.
“My Parcel has been with EVRI for a week”
Good correspondence and prompt customer service; awaiting size exchange.
“Very prompt customer service.”
Normally avoids US purchases but liked the dress.
“I typically won't buy anything from the USA, but I liked this dress”
Loved the dress and bought a second; wants more color options.
“I love this dress so much I bought another one!”
Parcel marked delivered to nonexistent shed; possible theft or scam.
“apparently its been delivered to my shed which I don't have”
Good delivery and workmanship, but dresses are too long for shorter customers.
“They are made for very tall people.”
Partial shipment and lack of communication left customer without wedding dress.
“Poor communication.”
Lacked order and shipment confirmations, causing concern despite satisfactory items.
“No order confirmation received. No shipment confirmation either.”
Timely delivery and item matched expected size and color.
“Delivered in a timely fashion and was exactly what I expected to receive (size, color, etc.)”
Company offered small refund instead of full return refund.
“they offered to send me $30 and I could keep the dresses.”
Dress was too big and return process unclear due to missing invoice.
“there’s no invoice or address.”
Repeated shipping delays left customer worried and disappointed.
“Been told numerous times it was being shipped.”
Order never arrived, minimal refund offered, and no responsive communication.
“Do not trust company.”
Loved dresses but sizing guide caused wrong size, ordered replacement.
“the size guide for one of them led me to order too small a size”
Delivery was slow and concerning, but dress finally arrived and pleased.
“The delivery time was frustrating.”
Products are very nice and the customer would buy again.
“Very nice products!”
Long delivery, poor quality, and unresolved costly return/refund issue.
“Worst online experience ever!”
Company offered reduced refunds and required return shipping for full refund.
“offering me a much smaller refund and permission to keep the items”
Dress arrived too small and company did not respond to return requests.
“tried to contact the company through their email multiple times to return with no response.”
Delayed delivery, poor quality, and inadequate return/refund offers requiring costly returns.
“They offered me $28 and said to keep the items.”
Order never arrived and customer support failed, suspecting a scam.
“I think Deuyo is a complete scam.”
Poor fit, disputed refunds, and full refund only after credit card intervention.
“DO NOT purchase from this company.”
No response to return request despite advertised money-back guarantee.
“Do not purchase anything from this company!”
Company refused to provide refund label and offered tiny compensation.
“They offered me $16.00 for the trash that they sent me”
Cheap, misrepresented products and evasive refund practices.
“They also sent no invoice in the bag and no return address”
Product differed from pictures and customer service offered a minimal refund.
“Crooks - product received was not the same as pictured.”
My new favorite place to shop! I ordered a cashmere cardigan before I read some of the awful reviews and I started to panic that I had wasted time and money. However, my cardigan arrived days later, and I was delighted! I had ordered a size up and am glad I did as it fits perfectly- does have a bit of stretch to it. The cardigan is well made and it is 100% cashmere which you would expect for the price. The coloring was exquisite, and I simply loved the quality - exactly what I was looking for! The staff is very helpful and responsive with answering questions or dealing with problems. Would not hesitate to order from this company again.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Dejou is an online store that sells clothing and accessories directly to shoppers. Each item has its own product page with photos and sizing details. Customers order through a standard checkout and use common payment options. Dejou ships through third-party carriers and lists available shipping choices. The site provides ways to contact customer service and explains how returns work for purchased items.