Reviewers often mention shipping delays, missing orders, and customer support that does not respond, pointing to problems with order handling and couriers. Several customers describe being charged right away and then asked for unexpected fees, or never receiving the order. Others report strong product quality, discreet packaging, and plans to buy again. Ratings split sharply, with low scores tied to fulfillment and high scores tied to product satisfaction.
Examples from available reviews (Nov 2021 – Mar 2026).
Charged immediately, received wrong item and received no response.
“Charged credit card same day I ordered.”
Courier demanded a $200 refundable shipping insurance fee, losing my money.
“$200 "refundable" shipping insurance”
Zero customer service and wrong or stolen orders; stay away.
“They have ZERO customer service and do not reply to emails or phone calls.”
Good prices and quality products; reviewer plans to reorder.
“They hook you up for the price and the products are quality!”
Multiple reviews describe slow processing and delayed shipments. Several customers say they were charged while the order stayed unfilled or was marked out of stock after days. Many complaints also point to third-party courier problems and surprise fee demands at delivery.
Some reviewers highlight low prices and strong potency and say they plan to reorder. Positive notes also mention perceived quality and discreet packaging. These value-focused comments show up far less often than shipping and service complaints.
Customers describe sparse tracking updates and replies to questions that are slow or never arrive. A few reviewers raised their ratings once tracking or delivery details improved. A small group received orders on time and said checkout was straightforward.
Several high-rated reviews call the product "fantastic" and report consistent effects. Reviewers also mention discreet packaging and a formulation they found satisfactory. Positive product feedback appears, but less often than complaints about shipping and service breakdowns.
Reviews often say emails and phone calls went unanswered and that support responded slowly. Multiple customers asked for clearer, faster updates on order status. A minority said communication got better once tracking updates appeared.
Low scores cluster around fulfillment problems, unexpected fees, and lack of customer contact. High scores focus on product performance, packaging, and price. Complaints about service and communication outnumber positive product experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · bbb.org (4) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Order shipped late and customer service did not respond.
“Zero communication, extremely late delivery”
No response and no delivery after 21 days.
“It’s been 21 days since my order”
Processing and shipping took far longer than advertised.
“their processing and shipping times abysmal”
Charged immediately, received wrong item and received no response.
“Charged credit card same day I ordered.”
Reviewer requests prompt processing and better customer communication.
“They can communicate promptly to their customers concerns via email and telephone.”
Shipping and customer service were terrible; no product after three weeks.
“Three weeks no product”
Slow shipping and poor customer service led to switching companies.
“the very slow shipping and lack of customer service is driving me crazy”
Slow shipping and horrible customer service despite liking product.
“Horrible customer service, and the shipment guarantee is a joke.”
Paid extra but received no items and poor communication.
“no items delivered, crappy customer service, poor communication”
Company demanded an unexpected $200 insurance fee and provided no product.
“Next day get an email saying $200 fee for insurance”
Courier demanded a $200 refundable shipping insurance fee, losing my money.
“$200 "refundable" shipping insurance”
Order delayed and out-of-stock notification came after eight days.
“Took them 8 days just to tell me that the cart i ordered was out of stock.”
Company took money, did not deliver product, and used a dodgy courier.
“Took my money, did not supply product, used a dodgy courier company”
Ordered twice without problems, appreciated discreet packaging and updates.
“i appreciated the discreet packaging and shipping updates.”
Good prices and quality products; reviewer plans to reorder.
“They hook you up for the price and the products are quality!”
Very slow service and poor contact; charged immediately.
“Very slow no way to contact but email very slow on response.”
Order arrived in time for reviewer’s annual fall haul.
“Just in time for my yearly FALL haul.”
Product was fantastic despite about eight business day processing and delivery.
“The product was FANTASTIC.”
Processing took eight days with no response to inquiries.
“2-3days processing my @$$.”
Reviewer apologized and updated rating after tracking updated.
“I'm sowwy and I changed it to 5”
Zero customer service and wrong or stolen orders; stay away.
“They have ZERO customer service and do not reply to emails or phone calls.”
No communication or contact options while order remained delayed.
“No communications about an order that is in process for 9 days.”
Reviewer alleges the business operates scams and provided false tracking.
“haha, these guys are scammers.”
Long wait and poor communication prompted ordering elsewhere.
“Horrible service!The wait time is ridiculous”
I ordered over $200 worth of Delta-8 Gummies Tropical Mix on the 21st of October and it has been 4 weeks and I still have not received my product. When I emailed them about getting a refund, I was told that they could not give me a refund because their product was shipped. But still to this day, I have not received it!!! I contacted the company again and they said they would send me a refund. Nope, still never received my money! My money is gone and I won't ever get my product. I'm so very disappointed. Stay away from this company! I do not recommend ordering from them! They are a scam!!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Direct Delta 8 runs an e-commerce site selling hemp-derived delta-8 THC products. Its product pages list descriptions and ingredient details, with an online cart for checkout. Customers order on the site, enter shipping information, and pay using standard online payment methods. The company processes orders and ships to customer-provided addresses in permitted jurisdictions.