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We Collect & Analyze Reviews

Direct Delta 8
Experiences & Reviews

Direct Delta 8 is an online retailer focused on hemp-derived Delta-8 THC products. Consumers searching reviews typically look for information about shipping and fulfillment, customer support responsiveness, product consistency, and billing or refund practices. Review checks often help assess whether the sellerโ€™s stated processing times, contact channels, and return policies match customer experience.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 29%
Latest Review 17d
Overall Rating
2.2

Our Analysis

๐ŸŽฏ

Service quality

Most reviewers report slow processing and repeated delivery failures; a smaller group reports timely, discreet shipments.

Share of mentions
23%
Weak
๐Ÿ’ฐ

Value for money

Multiple complaints describe being charged without receipt of goods or unexpected fees; a few reviews note fair pricing.

Share of mentions
13%
Weak
โšก

User experience

Many cite unclear processing times, poor tracking updates, and limited contact options; some customers report acceptable wait times.

Share of mentions
13%
Weak
๐Ÿ”ง

Product quality

Buyers who received goods generally describe product quality positively; product defects are rarely reported in these reviews.

Share of mentions
6%
Strong
๐Ÿ“ž

Communication

A majority report unresponsive support, unanswered emails, or no phone contact; a minority mention clear shipping updates.

Share of mentions
21%
Weak
โญ

Overall experience

Most overall impressions are negative, driven by delivery and support failures; a minority of customers report positive outcomes.

Share of mentions
24%
Weak

Our Independent Methodology

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Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias โ€” just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025

J
Jon Ryan
trustpilot.com Oct 01, 2025

Use a different store

Horrible customer service, shipped my order after 8 days. Never once responded to my 7 emails to cancel or apply the 30% discount that didnโ€™t go throu...

J
Jessica Wall
trustpilot.com Oct 01, 2025

Itโ€™s been 21 days since my orderโ€ฆ

Itโ€™s been 21 days since my order, countless emails and voicemail have not been answered, and I still have not received the product. They say they they...

m
m jones
trustpilot.com Oct 01, 2025

pathetic processing and shipping times

i havent experienced the problems others have with receiving incorrect or faulty products, but god D*MN are their processing and shipping times abysma...

P
Paul Schneider
trustpilot.com Oct 01, 2025

RIPOFF COMPANY!!!

AVOID THEM!!!! Charged credit card same day I ordered. Two weeks later nothing in the mail. Contacted them to cancel and they reply with a tracking nu...

E
Elaine Crosson
trustpilot.com Oct 01, 2025

They can process orders in a promptโ€ฆ

They can process orders in a prompt manner that lets the customers know they appreciate their patronage. They can communicate promptly to their custom...

K
Kathy Gentry
trustpilot.com Oct 01, 2025

Shipping and customer service isโ€ฆ

Shipping and customer service is terrible , wil...

M
ME
trustpilot.com Oct 01, 2025

I will never order from them again

I will never order from them again. I have tried and tried to give them a chance since they have a product that I really like, but the very slow shipp...

D
Della
trustpilot.com Oct 01, 2025

I wanted to love this company sinceโ€ฆ

I wanted to love this company since they are in the same state as me, but they're terrible. Horrible customer service, and the s...

T
Thomas Wirihana
trustpilot.com Oct 01, 2025

If only I could give no stars for thisโ€ฆ

If only I could give no stars for this review. Spent $320, which included $50 next day delivery. We'll, no items de...

C
Chris
trustpilot.com Oct 01, 2025

Ordered

Ordered. Got sent a delivery number. Next day get an email saying $200 fee for insurance, contacted them...

J
Jimmy Young
trustpilot.com Oct 01, 2025

DODGY

Ordered products. Site states being shipped. Then dodgy courier came up with $200 "r...

T
Travis Carroll
trustpilot.com Oct 01, 2025

Out of stock item

Took them 8 days just to tell me that the cart i ordered was out of stock. Its been processing and still is to this day. This is a unreliable...

K
Kristi Mcgill
trustpilot.com Oct 01, 2025

Took my money

Took my money, did not supply product, used a dodgy courier company that demanded an additional $200 payment to deliver....

n
nini
trustpilot.com Oct 01, 2025

ordered from them twice and i had noโ€ฆ

ordered from them twice and i had no problems whatsoever. i appreciated the discreet packaging and shippi...

B
Brian DiAntonio
trustpilot.com Oct 01, 2025

They hook you up for the price and theโ€ฆ

They hook you up for the price and the products...

E
E S
trustpilot.com Oct 01, 2025

Very slow no way to contact but emailโ€ฆ

Very slow no way to contact but email very slow on response. But ch...

N
NA
trustpilot.com Oct 01, 2025

Thanks DD8

Thanks, DD8. Just in time...

M
Miss J Bad
trustpilot.com Oct 01, 2025

I got a little nervous about notโ€ฆ

I got a little nervous about not responding to emails, no working phone number, thought I got duped. I did make my order on a late night Thursday, wit...

A
Alexandra Mann
trustpilot.com Oct 01, 2025

2-3days processing my @$$

2-3days processing my @$$. Been a whole 8days and nothing changed. I emailed them asking if it was better to buy the faster shipping in...

W
WildYungeen Tv
trustpilot.com Oct 01, 2025

DD8 is king

I want to apologize to dd8shop.com. i previously gave them a 1 star review simply becau...

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Conclusion

Across these reviews, the dominant issues reported are slow or failed deliveries and limited or unresponsive customer support, sometimes combined with unexpected charges. Several reviewers describe being charged while orders never arrived or being asked to pay additional fees, while a smaller group confirms successful deliveries, discreet packaging, and satisfactory product quality. Consumers researching Direct Delta 8 should prioritize checking live tracking, payment protections, and seller contact channels before purchasing. If you face non-delivery or billing problems, document communications and consider contacting your payment provider for dispute options.