Across these reviews, the dominant issues reported are slow or failed deliveries and limited or unresponsive customer support, sometimes combined with unexpected charges. Several reviewers describe being charged while orders never arrived or being asked to pay additional fees, while a smaller group confirms successful deliveries, discreet packaging, and satisfactory product quality. Consumers researching Direct Delta 8 should prioritize checking live tracking, payment protections, and seller contact channels before purchasing. If you face non-delivery or billing problems, document communications and consider contacting your payment provider for dispute options.
Examples from available reviews (Nov 2021 – Feb 2026).
Order shipped late and customer service did not respond.
“Zero communication, extremely late delivery”
Company demanded an unexpected $200 insurance fee and provided no product.
“Next day get an email saying $200 fee for insurance”
Ordered twice without problems, appreciated discreet packaging and updates.
“i appreciated the discreet packaging and shipping updates.”
Processing and shipping took far longer than advertised.
“their processing and shipping times abysmal”
Most reviewers report slow processing and repeated delivery failures; a smaller group reports timely, discreet shipments.
Multiple complaints describe being charged without receipt of goods or unexpected fees; a few reviews note fair pricing.
Many cite unclear processing times, poor tracking updates, and limited contact options; some customers report acceptable wait times.
Buyers who received goods generally describe product quality positively; product defects are rarely reported in these reviews.
A majority report unresponsive support, unanswered emails, or no phone contact; a minority mention clear shipping updates.
Most overall impressions are negative, driven by delivery and support failures; a minority of customers report positive outcomes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · bbb.org (4) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Order shipped late and customer service did not respond.
“Zero communication, extremely late delivery”
No response and no delivery after 21 days.
“It’s been 21 days since my order”
Processing and shipping took far longer than advertised.
“their processing and shipping times abysmal”
Charged immediately, received wrong item and received no response.
“Charged credit card same day I ordered.”
Reviewer requests prompt processing and better customer communication.
“They can communicate promptly to their customers concerns via email and telephone.”
Shipping and customer service were terrible; no product after three weeks.
“Three weeks no product”
Slow shipping and poor customer service led to switching companies.
“the very slow shipping and lack of customer service is driving me crazy”
Slow shipping and horrible customer service despite liking product.
“Horrible customer service, and the shipment guarantee is a joke.”
Paid extra but received no items and poor communication.
“no items delivered, crappy customer service, poor communication”
Company demanded an unexpected $200 insurance fee and provided no product.
“Next day get an email saying $200 fee for insurance”
Courier demanded a $200 refundable shipping insurance fee, losing my money.
“$200 "refundable" shipping insurance”
Order delayed and out-of-stock notification came after eight days.
“Took them 8 days just to tell me that the cart i ordered was out of stock.”
Company took money, did not deliver product, and used a dodgy courier.
“Took my money, did not supply product, used a dodgy courier company”
Ordered twice without problems, appreciated discreet packaging and updates.
“i appreciated the discreet packaging and shipping updates.”
Good prices and quality products; reviewer plans to reorder.
“They hook you up for the price and the products are quality!”
Very slow service and poor contact; charged immediately.
“Very slow no way to contact but email very slow on response.”
Order arrived in time for reviewer’s annual fall haul.
“Just in time for my yearly FALL haul.”
Product was fantastic despite about eight business day processing and delivery.
“The product was FANTASTIC.”
Processing took eight days with no response to inquiries.
“2-3days processing my @$$.”
Reviewer apologized and updated rating after tracking updated.
“I'm sowwy and I changed it to 5”
Zero customer service and wrong or stolen orders; stay away.
“They have ZERO customer service and do not reply to emails or phone calls.”
No communication or contact options while order remained delayed.
“No communications about an order that is in process for 9 days.”
Reviewer alleges the business operates scams and provided false tracking.
“haha, these guys are scammers.”
Long wait and poor communication prompted ordering elsewhere.
“Horrible service!The wait time is ridiculous”
I ordered over $200 worth of Delta-8 Gummies Tropical Mix on the 21st of October and it has been 4 weeks and I still have not received my product. When I emailed them about getting a refund, I was told that they could not give me a refund because their product was shipped. But still to this day, I have not received it!!! I contacted the company again and they said they would send me a refund. Nope, still never received my money! My money is gone and I won't ever get my product. I'm so very disappointed. Stay away from this company! I do not recommend ordering from them! They are a scam!!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Direct Delta 8 is an online retailer focused on hemp-derived Delta-8 THC products. Consumers searching reviews typically look for information about shipping and fulfillment, customer support responsiveness, product consistency, and billing or refund practices. Review checks often help assess whether the seller’s stated processing times, contact channels, and return policies match customer experience.