Reviews Analyzed
21
We Collect & Analyze Reviews
Direct Delta 8
Experiences & Reviews
Direct Delta 8 is an online retailer focused on hemp-derived Delta-8 THC products. Consumers searching reviews typically look for information about shipping and fulfillment, customer support responsiveness, product consistency, and billing or refund practices. Review checks often help assess whether the seller’s stated processing times, contact channels, and return policies match customer experience.
Overview & Key Metrics
Positive Sentiment
29%
Latest Review
17d
Overall Rating
2.2
Our Analysis
🎯
Service quality
Most reviewers report slow processing and repeated delivery failures; a smaller group reports timely, discreet shipments.
Share of mentions
Weak
23%
💰
Value for money
Multiple complaints describe being charged without receipt of goods or unexpected fees; a few reviews note fair pricing.
Share of mentions
Weak
13%
⚡
User experience
Many cite unclear processing times, poor tracking updates, and limited contact options; some customers report acceptable wait times.
Share of mentions
Weak
13%
🔧
Product quality
Buyers who received goods generally describe product quality positively; product defects are rarely reported in these reviews.
Share of mentions
Strong
6%
📞
Communication
A majority report unresponsive support, unanswered emails, or no phone contact; a minority mention clear shipping updates.
Share of mentions
Weak
21%
⭐
Overall experience
Most overall impressions are negative, driven by delivery and support failures; a minority of customers report positive outcomes.
Share of mentions
Weak
24%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
Use a different store
"Horrible customer service, shipped my order after 8 days. Never once responded to my 7 emails to cancel or apply the 30% discount that didn’t go throu..."
Jon Ryan
Trustpilot
Oct 01, 2025
Featured for: detailed shipping and communication complaint
Ordered
"Ordered. Got sent a delivery number. Next day get an email saying $200 fee for insurance, contacted them..."
Chris
Trustpilot
Oct 01, 2025
Featured for: extra $200 fee scam report
ordered from them twice and i had no…
"ordered from them twice and i had no problems whatsoever. i appreciated the discreet packaging and shippi..."
nini
Trustpilot
Oct 01, 2025
Featured for: repeat positive order with updates
pathetic processing and shipping times
"i havent experienced the problems others have with receiving incorrect or faulty products, but god D*MN are their processing and shipping times abysma..."
m jones
Trustpilot
Oct 01, 2025
Featured for: detailed slow processing and timing complaint
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
J
Jon Ryan
trustpilot.com
Oct 01, 2025
Use a different store
Horrible customer service, shipped my order after 8 days. Never once responded to my 7 emails to cancel or apply the 30% discount that didn’t go throu...
J
Jessica Wall
trustpilot.com
Oct 01, 2025
It’s been 21 days since my order…
It’s been 21 days since my order, countless emails and voicemail have not been answered, and I still have not received the product. They say they they...
m
m jones
trustpilot.com
Oct 01, 2025
pathetic processing and shipping times
i havent experienced the problems others have with receiving incorrect or faulty products, but god D*MN are their processing and shipping times abysma...
P
Paul Schneider
trustpilot.com
Oct 01, 2025
RIPOFF COMPANY!!!
AVOID THEM!!!! Charged credit card same day I ordered. Two weeks later nothing in the mail. Contacted them to cancel and they reply with a tracking nu...
E
Elaine Crosson
trustpilot.com
Oct 01, 2025
They can process orders in a prompt…
They can process orders in a prompt manner that lets the customers know they appreciate their patronage. They can communicate promptly to their custom...
K
Kathy Gentry
trustpilot.com
Oct 01, 2025
Shipping and customer service is…
Shipping and customer service is terrible , wil...
M
ME
trustpilot.com
Oct 01, 2025
I will never order from them again
I will never order from them again. I have tried and tried to give them a chance since they have a product that I really like, but the very slow shipp...
D
Della
trustpilot.com
Oct 01, 2025
I wanted to love this company since…
I wanted to love this company since they are in the same state as me, but they're terrible. Horrible customer service, and the s...
T
Thomas Wirihana
trustpilot.com
Oct 01, 2025
If only I could give no stars for this…
If only I could give no stars for this review. Spent $320, which included $50 next day delivery. We'll, no items de...
C
Chris
trustpilot.com
Oct 01, 2025
Ordered
Ordered. Got sent a delivery number. Next day get an email saying $200 fee for insurance, contacted them...
J
Jimmy Young
trustpilot.com
Oct 01, 2025
DODGY
Ordered products. Site states being shipped. Then dodgy courier came up with $200 "r...
T
Travis Carroll
trustpilot.com
Oct 01, 2025
Out of stock item
Took them 8 days just to tell me that the cart i ordered was out of stock. Its been processing and still is to this day. This is a unreliable...
K
Kristi Mcgill
trustpilot.com
Oct 01, 2025
Took my money
Took my money, did not supply product, used a dodgy courier company that demanded an additional $200 payment to deliver....
n
nini
trustpilot.com
Oct 01, 2025
ordered from them twice and i had no…
ordered from them twice and i had no problems whatsoever. i appreciated the discreet packaging and shippi...
B
Brian DiAntonio
trustpilot.com
Oct 01, 2025
They hook you up for the price and the…
They hook you up for the price and the products...
E
E S
trustpilot.com
Oct 01, 2025
Very slow no way to contact but email…
Very slow no way to contact but email very slow on response. But ch...
N
NA
trustpilot.com
Oct 01, 2025
Thanks DD8
Thanks, DD8. Just in time...
M
Miss J Bad
trustpilot.com
Oct 01, 2025
I got a little nervous about not…
I got a little nervous about not responding to emails, no working phone number, thought I got duped. I did make my order on a late night Thursday, wit...
A
Alexandra Mann
trustpilot.com
Oct 01, 2025
2-3days processing my @$$
2-3days processing my @$$. Been a whole 8days and nothing changed. I emailed them asking if it was better to buy the faster shipping in...
W
WildYungeen Tv
trustpilot.com
Oct 01, 2025
DD8 is king
I want to apologize to dd8shop.com. i previously gave them a 1 star review simply becau...
Conclusion
Across these reviews, the dominant issues reported are slow or failed deliveries and limited or unresponsive customer support, sometimes combined with unexpected charges. Several reviewers describe being charged while orders never arrived or being asked to pay additional fees, while a smaller group confirms successful deliveries, discreet packaging, and satisfactory product quality. Consumers researching Direct Delta 8 should prioritize checking live tracking, payment protections, and seller contact channels before purchasing. If you face non-delivery or billing problems, document communications and consider contacting your payment provider for dispute options.