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We Collect & Analyze Reviews

DiscountGlasses
Experiences & Reviews

DiscountGlasses is an online eyewear retailer that sells prescription glasses, sunglasses and reading lenses directly to consumers. People searching reviews typically look for information on pricing, prescription accuracy, shipping and returns. When evaluating the company, check the merchant's prescription submission process, return and warranty policies, and available customer-support channels before ordering.

Overview & Key Metrics

Reviews Analyzed 12
Positive Sentiment 58%
Latest Review 647d
Overall Rating
3.3

Our Analysis

🎯

Service quality

Several reviewers describe helpful after‑sales support and straightforward returns, but a number report unresolved service issues or refused small refunds.

Share of mentions
18%
Mixed
💰

Value for money

Many customers note low prices, discounts and meaningful savings compared with local stores; a few question durability versus long‑term value.

Share of mentions
11%
Strong
⚡

User experience

Customers commonly report an easy website and fast shipping; isolated reports mention ordering or login difficulties and packaging concerns.

Share of mentions
14%
Strong
🔧

Product quality

Multiple reviews report scratched, broken frames or incorrect prescriptions; other customers report correct prescriptions and included accessories.

Share of mentions
20%
Weak
📞

Communication

Some reviewers praise quick email replies and helpful agents, while several others report ignored messages and poor follow‑up on problems.

Share of mentions
11%
Weak
⭐

Overall experience

Reviewers’ overall impressions vary: many report repeat purchases and satisfaction, while others describe serious delivery, quality or support failures.

Share of mentions
25%
Mixed

View all 12 public customer reviews – filtered by relevance →

Our Independent Methodology

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Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 12 reviews

All Customer Reviews

Sources: External Source (11) · Collected.reviews (1) · Quotes shortened · As of: October 2025

A
Alex
External Source Jan 07, 2024

10/10 customer service, amazing after sales support

10/10 customer service. They are the only company that offers a 365 day guarantee and free returns on glasses. Discount Glasses has the best customer...

J
Joline Tollefson
External Source Aug 24, 2022

Customer Service is AWFUL! GOOD LUCK finding a human who will help.

I would of gave 1 star but my first pair order went good, hence the 2 star. I placed one order and absolutely loved the pair and thought great I found...

T
Tara Treger
External Source May 29, 2022

If you wear prescription glasses

If you wear prescription glasses, you've got to go to discountglasses.com. I'm new to the whole thing but am getting familiar with my son needing them...

C
Chris Tipton
External Source Dec 24, 2021

I ordered a pair of eyeglasses and it…

I ordered a pair of eyeglasses and it took them 2 weeks to get them and they arrived scratched. So, they sent another pair and got them a week later a...

D
David
External Source Nov 23, 2021

Fast shipping, good quality

I bought 2 pairs of sunglasses from discount glasses. They arrived quickly and my prescription seems to be spot on. There are typicall...

R
Rox Brown
External Source Sep 27, 2021

Wonderful Experience!

We've used discountglasses.com 3 times now and each time has been an easy experience. We only have ordered the frames as our local optical department...

W
William Blair
External Source Sep 23, 2021

Ordered two pair of reading glasses for…

Ordered two pair of reading glasses for my wife. One was over-powered so I sent them back. Return was "ABC" simple. The...

P
Pete
External Source Apr 10, 2021

Avoid if a issue arises money is at risk

Terrible experience with ordering from these guys and would recommend people shop around. My first order arrived damaged, they could not sort a return...

z
zywwbvuuol
Collected.reviews Mar 13, 2021

llgnzfjsov

Muchas gracias. ?Como puedo iniciar sesion?

H
Hunter Clauss
External Source Jul 06, 2020

Awesome

Best glasses experience that I've ever had at the lowest price ever, I only paid $40 for hello kitty frames with my prescription lenses and free...

M
MsNickie
External Source Jun 17, 2020

Good Prices But Beware of Defective Eyeglasses!!!

This was my first time purchasing from DiscountGlasses.com. I was excited about the pretty frame I chose and I was also glad that I did not have to sp...

T
TheUltimateBohab
External Source Jun 15, 2020

my prescription was WAY OFF!

my prescription was WAY OFF!! they convert it over to their format so they came wrong after repeated ema...

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Conclusion

Reviews show a mix of positive and negative experiences with DiscountGlasses. Several customers highlight low prices, frequent discounts and quick shipping, and many praise helpful after‑sales support when replacements or returns were needed. However, a notable portion of reviews report product problems (scratches, breakage, wrong prescriptions) and instances of poor communication or unfulfilled replacements. Consumers considering DiscountGlasses should verify prescription submission steps, document orders and communications, and review the company’s return and warranty terms before purchasing.