Customers often mention low prices, fast shipping, and prescriptions that match what they ordered. Many also point to helpful support that quickly provides refunds or replacements. Others describe messages going unanswered, denied refunds for expedited shipping, damaged frames, and incorrect lenses. Overall, reviews split sharply between smooth orders and serious breakdowns in service or product handling.
Examples from available reviews (Jun 2020 – Feb 2026).
Excellent customer service with fast responses and honored guarantee.
“10/10 customer service”
Damaged orders, lost shipment, ignored emails, forced to file chargeback.
“then ignore my emails!”
Two scratched deliveries and long delays caused order cancellation.
“they arrived scratched.”
Quick delivery with accurate prescription and good-quality sunglasses.
“my prescription seems to be spot on.”
Many reviews describe support that responds quickly, honors guarantees, and sends refunds or replacements without delay. Another set describes emails that never get answered, denied refunds for shipping upgrades, and problems that end in chargebacks. Service comes up often, with feedback split between smooth help and major frustration.
Several reviewers say the low prices, included accessories, and free returns keep costs down and make the purchase worthwhile. A few note that defects or wrong lenses hurt the value on specific orders. Most value remarks are positive, with some pulled down by quality issues.
Many customers describe an easy ordering process online and fast fulfillment. A small number mention account or sign-in questions, suggesting minor usability snags. Overall, navigation and checkout get mostly positive feedback.
Some customers report accurate prescriptions and sunglasses that look and feel well made. Others mention scratched items on arrival, frames that broke after months, and prescription conversion mistakes that led to the wrong lenses. Quality reads as uneven from order to order.
Positive reviews highlight quick replies and clear follow-through when they contact support. Negative ones focus on emails being ignored and trouble reaching someone to help. These communication problems show up mainly in the tougher transactions.
Reviews paint a polarized picture, mixing very satisfied stories with accounts of serious problems. Many customers receive their orders without issues and praise the price and speed. Others report service or product failures severe enough to pursue refunds or chargebacks.
For each review, the core experience based on original source reviews.
Sources: External Source (11) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Excellent customer service with fast responses and honored guarantee.
“10/10 customer service”
Poor customer service and refusal to refund expedited shipping.
“Customer Service is AWFUL! GOOD LUCK finding a human who will help.”
Great customer service with free replacements and affordable pricing.
“the customer service is out of this world.”
Two scratched deliveries and long delays caused order cancellation.
“they arrived scratched.”
Quick delivery with accurate prescription and good-quality sunglasses.
“my prescription seems to be spot on.”
Repeated easy ordering and free returns saved significant money.
“Orders get shipped quickly for free”
Easy return and quick refund for incorrect power on one order.
“quick easy refund”
Damaged orders, lost shipment, ignored emails, forced to file chargeback.
“then ignore my emails!”
Muchas gracias. ?Como puedo iniciar sesion?
Excellent, low-cost purchase with fast delivery and included accessories.
“Best glasses experience that I've ever had at the lowest price ever”
Frame broke after five months, indicating poor product durability.
“all of a sudden out of nowhere they just broke!”
Prescription conversion errors produced incorrect lenses, refunded after complaining.
“my prescription was WAY OFF!!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
DiscountGlasses sells prescription eyeglasses and sunglasses online. It offers a range of frames and lens options, including prescription lenses and non-prescription sunglasses. Customers order through the website and submit prescriptions for completed eyewear. The company provides support channels along with return and warranty processes for purchased glasses.