Customer feedback for D'iyanu shows recurring strengths and weaknesses. Positive reviews frequently cite high-quality fabrics, solid construction, attractive prints, accurate fit, and fast delivery. Negative reports center on inconsistent sizing (items running large or too long), problems with returns or partial refunds, and surprise international duties or shipping charges. Prospective buyers should review size charts closely, read the return/refund policy before purchase, and factor potential duties into total cost when ordering internationally. When assessing D'iyanu, weigh the noted fabric and design praise against the reported issues with returns, sizing, and fee transparency.
Examples from available reviews (Oct 2025 – Feb 2026).
Company promptly replaced a stolen order and provided outstanding service.
“Customer service is outstanding.”
Return refund was incomplete and refund details were unclear and upsetting.
“Returns are a JOKE.”
Sweater deteriorated after one wash and customer service response was unhelpful.
“Quality is not worth the price.”
Gifted sweater fit well and was well constructed.
“It fit well and is well constructed.”
Reviews describe both helpful, quick customer-service (order replacements) and unhelpful or inconsistent service responses, especially around returns.
Several customers say quality or refunds didn’t match price; unexpected duties and partial refunds reduced perceived value.
Many customers report good fit and prompt delivery, while a notable number report sizing runs large/long and needing alterations or exchanges.
Most reviewers praise fabric, stitching and unique prints; a minority report pilling, cheap finish, or poor construction on specific items.
Multiple reviews cite poor transparency on returns, refunds and international duties; a few mention timely updates and replacements.
Overall impressions are split: many positive experiences with quality and delivery, while others report frustrating returns, sizing, or cost surprises.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (17) · Quotes shortened · As of: February 2026
Repeat customer praises product quality and responsive, reliable customer service.
“There customer service is reliable and amazing.”
Vest had poor material and fit and seemed cheaply made.
“the material and fit were pretty terrible.”
Clothing had great quality, style, and fit.
“Great Quality, style, and fit!”
Sweater deteriorated after one wash and customer service response was unhelpful.
“Quality is not worth the price.”
Company promptly replaced a stolen order and provided outstanding service.
“Customer service is outstanding.”
Pants come in only one inseam size and return policy is poor.
“THEY COME IN ONE SIZE!”
Ordered dresses and jewelry with very good fabric quality and accurate fit.
“The fabric quality is very good.”
Return refund was incomplete and refund details were unclear and upsetting.
“Returns are a JOKE.”
Clothes ran large and exchange reimbursement was minimal and disappointing.
“A piece of material for $60.”
Order arrived within a week and two-piece suit fit perfectly.
“I received my order within one week.”
Material great but dress ran too long and required alteration for short stature.
“my dress did not fit me.”
Gifted sweater fit well and was well constructed.
“It fit well and is well constructed.”
Quality items but unexpected Canadian duties and poor cost transparency.
“The lack of information is dishonnest to international consumers.”
Service was excellent and outfits fit and looked even better.
“The service was excellent.”
Website provided comfortable, well-fitting clothes that arrived quickly.
“I LOOOVE this website.”
Frequent customer reports no issues and loves the company.
“Love this company!”
Skirt was gorgeous with good sizing and quality, arrived quickly.
“it was gorgeous.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
D'iyanu is an online fashion retailer focused on African-print and culturally inspired apparel for men and women. The brand sells clothing and accessories through its e-commerce site and ships to domestic and international customers. Shoppers researching D'iyanu often look for details on sizing, fabric quality, delivery times, return policies, and international duties.