Reviews Analyzed
19
We Collect & Analyze Reviews
DOKODEMO
Experiences & Reviews
DOKODEMO is an online marketplace focused on selling Japanese goods to international customers via a website and mobile app. Shoppers typically buy cosmetics, household items and other Japan‑sourced products for delivery overseas. Customers discuss delivery, customs, payments and app/website usability when researching the service.
Overview & Key Metrics
Positive Sentiment
37%
Latest Review
15d
Overall Rating
2.3
Our Analysis
🎯
Service quality
Delivery and order handling are mixed: some report fast, well-packaged deliveries; others report out-of-stock listings, long delays and refund failures.
Share of mentions
Mixed
20%
💰
Value for money
Prices are often reported as low, but customers cite losses from currency-based refunds, retained shipping fees, and high customs charges.
Share of mentions
Weak
15%
⚡
User experience
Site and app experiences vary: a few find navigation easy, while many report a buggy mobile app, payment issues, and hard-to-unsubscribe marketing emails.
Share of mentions
Weak
14%
🔧
Product quality
Multiple customers report genuine, well-packaged Japanese products arriving in good condition; product quality complaints are infrequent in these reviews.
Share of mentions
Strong
9%
📞
Communication
Numerous reviews describe unresponsive customer service, missing contact details and persistent emails; a small number of users report helpful support.
Share of mentions
Weak
15%
⭐
Overall experience
Experiences range from satisfied buyers to customers reporting withheld refunds, failed withdrawals and poor support, yielding largely negative overall impressions.
Share of mentions
Weak
27%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 19 verified reviews (October 2025).
WONDERFUL PRODUCT!!
"My Household Goods Order, delivered to the UK came today. I paid Very Safely and Very Easily by PAYPAL. (Docodemo accept Debit/Credit cards too). The..."
THANK YOU Trust Pilot
Trustpilot
Oct 01, 2025
Featured for: Positive on delivery and products
DOKODEMO is a scam
"DOKODEMO is a scam. I opened an account there and did the assignments. When I earned 100 dollars I made a withdrawal request and I..."
Andry Vivieca
Trustpilot
Oct 01, 2025
Featured for: Claims withdrawal failure, account cancelled
First shipping, unreliable site, potential risks for custom fees
"I'm hesitant between 3 and 4 stars. But I believe that e-commerce should try and do better in this post-covid era, so I decided to be a little less le..."
Fni Z.
Trustpilot
Oct 01, 2025
Featured for: Detailed mixed review: shipping, UX
Watch out!
"Watch out! There is nowhere on their site to unsubscribe from their assault of emails. Once you're in their system? You're done! Prepare, my friends...."
Sara Turbeville
Trustpilot
Oct 01, 2025
Featured for: Persistent emails, no unsubscribe option
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 19 reviews
All Customer Reviews
Sources: Trustpilot (19) · Quotes shortened · As of: October 2025
E
Eva
trustpilot.com
Oct 01, 2025
Do not trust the services and written policy
Same to others. I ordered items but later told me it was out of stock. After following up for months and ended up canceling my order. They refunded ba...
T
THANK YOU Trust Pilot
trustpilot.com
Oct 01, 2025
WONDERFUL PRODUCT!!
My Household Goods Order, delivered to the UK came today. I paid Very Safely and Very Easily by PAYPAL. (Docodemo accept Debit/Credit cards too). The...
M
Mariela Caparroz
trustpilot.com
Oct 01, 2025
Perfect timing and product arrived…
Perfect timing and product a...
K
Komal Jain
trustpilot.com
Oct 01, 2025
This company is fraud.
This company is fraud. They make people invest their money and then if we request for withdrawal they don’t send our money...
D
DEVI MITRA
trustpilot.com
Oct 01, 2025
Docodemo App is scam
Docodemo App is scam...I have applied for 2 withdrawal but they aren't paying...They have cheated by taking aw...
A
Ankush Samyal
trustpilot.com
Oct 01, 2025
This is fraud
...
B
Bobita Kumari
trustpilot.com
Oct 01, 2025
My money is not withdrawal i tried…
My money is not withdrawal i tried various time but did not...
A
Andry Vivieca
trustpilot.com
Oct 01, 2025
DOKODEMO is a scam
DOKODEMO is a scam. I opened an account there and did the assignments. When I earned 100 dollars I made a withdrawal request and I...
L
Lisa
trustpilot.com
Oct 01, 2025
Please be careful with this company
Please be careful with this company. They charged me for the products I ordered but later told me one of the items was out of stock. After following u...
M
Melissa
trustpilot.com
Oct 01, 2025
This company is a scam
This company is a scam, please do not buy from them. I purchased the goods and they never arrived. I contacted the customer service and th...
M
Marine
trustpilot.com
Oct 01, 2025
The customer service doesn't reply
The customer service doesn't reply. One of my parcel was returned to the sender due to failed...
N
Nathan Smith
trustpilot.com
Oct 01, 2025
To unsubscribe- I was annoyed by so…
To unsubscribe- I was annoyed by so many emails as well. It is pretty common for Japanese websites that we have to log in an account to unsubscribe. Y...
T
Tamama T
trustpilot.com
Oct 01, 2025
I didn’t experience any problems…
I didn’t experience any problems mentioned in the other reviews. So far so good ! No extra customs charge and the price is lower than other similar pl...
F
Fni Z.
trustpilot.com
Oct 01, 2025
First shipping, unreliable site, potential risks for custom fees
I'm hesitant between 3 and 4 stars. But I believe that e-commerce should try and do better in this post-covid era, so I decided to be a little less le...
M
MissLN
trustpilot.com
Oct 01, 2025
Custom charges are terrible - beware
Be very careful if you're buying quite a few products, the custom charges you have to pay are ridiculous. Not to mention they are dispatched from diff...
V
Viktoriya M
trustpilot.com
Oct 01, 2025
Easy to navigate site
Easy to navigate site, very promt delivery (to Germany), good supp...
S
Sara Turbeville
trustpilot.com
Oct 01, 2025
Watch out!
Watch out! There is nowhere on their site to unsubscribe from their assault of emails. Once you're in their system? You're done! Prepare, my friends....
A
Achim
trustpilot.com
Oct 01, 2025
Nice products but they have no clue…
Nice products but they have no clue about import-export restriction to any country outside Jp. Be careful wha...
E
Engy
trustpilot.com
Oct 01, 2025
everything works
everything works, the packages come on time, products are in perf...
Conclusion
Reviews show a split picture: several customers praise fast Japan‑to‑home shipping, careful packaging and authentic products, while many others report serious issues with refunds, withdrawals and customer support responsiveness. Multiple reviewers describe refunds calculated in JPY or retained shipping fees, and some report high customs costs that erode savings. Usability problems are repeatedly noted: a buggy mobile app, payment difficulties and hard‑to‑find unsubscribe or contact options. Prospective buyers should weigh positive reports about product quality and shipping against frequent complaints about post‑order support, refund handling and customs-related costs.