Several customers mention fast delivery and Japanese items that arrive well packaged and in good condition. A large group of reviews describes canceled orders, refunds issued in JPY that caused exchange-rate losses, and refunds that were delayed or only partial. Many reviewers also say support did not respond and was hard to reach. A smaller but still notable set of reviews claims withdrawal requests failed or funds were withheld.
Examples from available reviews (Feb 2026).
Received well-packaged, high-quality Japanese products with fast delivery.
“The Made In Japan Products are SUPERB QUALITY.”
Product arrived earlier than expected, on perfect timing.
“Perfect timing and product arrived earlier than expected.”
Order canceled; refund issued in JPY causing exchange loss of about $11.
“they refunded me based on JPY price (not based on what I paid in USD)”
Reviewer couldn't withdraw funds and lost 100000 rupees.
“i have lost 100000 rupees plz do not invest”
Complaints often focus on orders being canceled and refunds taking a long time. Several reviewers say refunds were calculated in JPY or the original currency, leading to exchange losses. Some reviews also claim withdrawal requests failed, parcels were returned, or refunds did not include shipping fees.
Some customers point to low product prices and competitive item costs. Others say high shipping charges and customs duties wiped out the savings. A few reviewers specifically mention paying substantial customs fees or losing shipping refunds.
Many reviewers praise quick delivery, with some saying items arrived earlier than expected. Repeated comments call the mobile app and mobile site buggy or hard to use. A smaller set highlights easy navigation and fast delivery to international locations.
Many reviews highlight high-quality Japan-made products and packaging that stays intact in transit. Positive comments describe items arriving in perfect condition with excellent workmanship. Criticism of product quality appears only rarely.
Many reviewers say customer service did not respond and that contact options were hard to find. Some users report difficulty unsubscribing from marketing emails or say there is no clear phone support. A small number of reviews mention helpful responses from support.
Reviews split between smooth purchases with fast delivery and strong product quality, and orders affected by refund or delivery problems. Positive feedback focuses on item condition and speed. Negative feedback focuses on refund handling, weak communication, and unexpected charges.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (19) · Quotes shortened · As of: February 2026
Order canceled after long delays; refund used JPY rate, customer service unresponsive.
“They refunded based on JPY price (not based on what I paid in pounds)”
Received well-packaged, high-quality Japanese products with fast delivery.
“The Made In Japan Products are SUPERB QUALITY.”
Product arrived earlier than expected, on perfect timing.
“Perfect timing and product arrived earlier than expected.”
Reviewer alleges company refuses withdrawals and scams investors.
“This company is fraud.”
Reviewer claims app won't process withdrawals and customer support absent.
“Docodemo App is scam...I have applied for 2 withdrawal but they aren't paying...”
Reviewer states the company is fraudulent.
“This is fraud”
Reviewer couldn't withdraw funds and lost 100000 rupees.
“i have lost 100000 rupees plz do not invest”
Reviewer claims withdrawal never received and account later canceled.
“When I earned 100 dollars I made a withdrawal request and I never received it.”
Order canceled; refund issued in JPY causing exchange loss of about $11.
“they refunded me based on JPY price (not based on what I paid in USD)”
Goods never arrived and customer service stopped responding.
“I purchased the goods and they never arrived.”
Parcel returned; refund delayed and shipping fee kept.
“They took 1 month to refund only the products and kept the shipping fee.”
Unsubscribing requires login; email removal not convenient for global customers.
“It is pretty common for Japanese websites that we have to log in an account to unsubscribe.”
Order arrived well packaged and affordably priced, but app and descriptions lacking.
“I rated 4 stars instead of 5 because the App is not very user friendly”
Fast shipping and low prices, but mobile site and support are poor.
“Not mobile friendly. Mobile app and webpage buggy all the time.”
High customs and shipping costs made purchases not worth the savings.
“Paying £26 in shipping AND £40 in customs for a few creams and sunscreens was NOT worth it.”
Website easy to navigate with prompt delivery and good support.
“Easy to navigate site, very promt delivery (to Germany), good support.”
Unable to unsubscribe; receives incessant marketing emails despite account closure.
“There is NO customer service phone number or email address listed on their site or within a Google search..”
Products are nice but hidden import restrictions and high taxes pose risks.
“Nice products but they have no clue about import-export restriction to any country outside Jp.”
Packages arrive on time and products are in perfect condition.
“everything works, the packages come on time, products are in perfect condition.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
DOKODEMO runs an e-commerce site that sells Japanese goods and ships them to international customers. Listings show consumer products with images, descriptions, and pricing. The site offers international checkout with payment options and shipping-rate details. It also shares shipping and customs guidance for cross-border orders and provides order tracking.