Reviews show a split picture: several customers praise fast Japan‑to‑home shipping, careful packaging and authentic products, while many others report serious issues with refunds, withdrawals and customer support responsiveness. Multiple reviewers describe refunds calculated in JPY or retained shipping fees, and some report high customs costs that erode savings. Usability problems are repeatedly noted: a buggy mobile app, payment difficulties and hard‑to‑find unsubscribe or contact options. Prospective buyers should weigh positive reports about product quality and shipping against frequent complaints about post‑order support, refund handling and customs-related costs.
Examples from available reviews (Feb 2026).
Received well-packaged, high-quality Japanese products with fast delivery.
“The Made In Japan Products are SUPERB QUALITY.”
Reviewer claims withdrawal never received and account later canceled.
“When I earned 100 dollars I made a withdrawal request and I never received it.”
Fast shipping and low prices, but mobile site and support are poor.
“Not mobile friendly. Mobile app and webpage buggy all the time.”
Unable to unsubscribe; receives incessant marketing emails despite account closure.
“There is NO customer service phone number or email address listed on their site or within a Google search..”
Delivery and order handling are mixed: some report fast, well-packaged deliveries; others report out-of-stock listings, long delays and refund failures.
Prices are often reported as low, but customers cite losses from currency-based refunds, retained shipping fees, and high customs charges.
Site and app experiences vary: a few find navigation easy, while many report a buggy mobile app, payment issues, and hard-to-unsubscribe marketing emails.
Multiple customers report genuine, well-packaged Japanese products arriving in good condition; product quality complaints are infrequent in these reviews.
Numerous reviews describe unresponsive customer service, missing contact details and persistent emails; a small number of users report helpful support.
Experiences range from satisfied buyers to customers reporting withheld refunds, failed withdrawals and poor support, yielding largely negative overall impressions.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (19) · Quotes shortened · As of: February 2026
Order canceled after long delays; refund used JPY rate, customer service unresponsive.
“They refunded based on JPY price (not based on what I paid in pounds)”
Received well-packaged, high-quality Japanese products with fast delivery.
“The Made In Japan Products are SUPERB QUALITY.”
Product arrived earlier than expected, on perfect timing.
“Perfect timing and product arrived earlier than expected.”
Reviewer alleges company refuses withdrawals and scams investors.
“This company is fraud.”
Reviewer claims app won't process withdrawals and customer support absent.
“Docodemo App is scam...I have applied for 2 withdrawal but they aren't paying...”
Reviewer states the company is fraudulent.
“This is fraud”
Reviewer couldn't withdraw funds and lost 100000 rupees.
“i have lost 100000 rupees plz do not invest”
Reviewer claims withdrawal never received and account later canceled.
“When I earned 100 dollars I made a withdrawal request and I never received it.”
Order canceled; refund issued in JPY causing exchange loss of about $11.
“they refunded me based on JPY price (not based on what I paid in USD)”
Goods never arrived and customer service stopped responding.
“I purchased the goods and they never arrived.”
Parcel returned; refund delayed and shipping fee kept.
“They took 1 month to refund only the products and kept the shipping fee.”
Unsubscribing requires login; email removal not convenient for global customers.
“It is pretty common for Japanese websites that we have to log in an account to unsubscribe.”
Order arrived well packaged and affordably priced, but app and descriptions lacking.
“I rated 4 stars instead of 5 because the App is not very user friendly”
Fast shipping and low prices, but mobile site and support are poor.
“Not mobile friendly. Mobile app and webpage buggy all the time.”
High customs and shipping costs made purchases not worth the savings.
“Paying £26 in shipping AND £40 in customs for a few creams and sunscreens was NOT worth it.”
Website easy to navigate with prompt delivery and good support.
“Easy to navigate site, very promt delivery (to Germany), good support.”
Unable to unsubscribe; receives incessant marketing emails despite account closure.
“There is NO customer service phone number or email address listed on their site or within a Google search..”
Products are nice but hidden import restrictions and high taxes pose risks.
“Nice products but they have no clue about import-export restriction to any country outside Jp.”
Packages arrive on time and products are in perfect condition.
“everything works, the packages come on time, products are in perfect condition.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
DOKODEMO is an online marketplace focused on selling Japanese goods to international customers via a website and mobile app. Shoppers typically buy cosmetics, household items and other Japan‑sourced products for delivery overseas. Customers discuss delivery, customs, payments and app/website usability when researching the service.