Customer feedback for Dolan is mixed. Multiple reviewers give high ratings and describe comfortable, well-made pieces, while several low-rating reviews report poor fit, items not matching images, and difficulty obtaining refunds. If you consider buying, verify sizing carefully and review the company’s return policy before purchase. For unresolved issues, buyers reported limited responsiveness, so document orders and communications when requesting refunds or exchanges.
Examples from available reviews (May 2024 – Feb 2026).
Mask was too small and company refused returns, losing money.
“Dolan is claiming they don't take returns on masks”
Mask was poor quality, did not fit, and refund requests went unanswered.
“it didn't fit the face properly at all.”
Product did not match the picture and reviewer advised not to buy.
“Nothing like picture!”
Reviewer loves each piece and finds them comfortable and sophisticated.
“Love each and every piece!”
A small number of reviewers report problems with returns and refunds, describing denied returns or frustration obtaining refunds; data volume is limited.
Some buyers describe items as poor value, calling products cheap or not worth the price; others do not comment on price directly.
No reviews mention website or app usability. There is insufficient data to draw conclusions about the digital ordering or site experience.
Reviews are divided: several praise comfort and quality, while several others report poor fit, mismatch with images, or low-quality materials.
A few reviews describe unanswered refund requests or lack of response from the company; the sample is small but indicates communication issues for some buyers.
Overall impressions are mixed: multiple five-star endorsements of products contrast with one-star complaints about fit, quality, and unresolved refunds.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (26) · Quotes shortened · As of: February 2026
Mask was too small and company refused returns, losing money.
“Dolan is claiming they don't take returns on masks”
Mask was poor quality, did not fit, and refund requests went unanswered.
“it didn't fit the face properly at all.”
Product did not match the picture and reviewer advised not to buy.
“Nothing like picture!”
Reviewer loves each piece and finds them comfortable and sophisticated.
“Love each and every piece!”
Reviewer says products are great.
“Great products!”
Reviewer calls the product excellent.
“Excellent product”
Staff were brilliant and the ADX Disc titanium exceeded expectations.
“it is even better than I had expected.”
Buyer received excellent quality bike and top-notch customer service.
“excellent quality and spec.”
Remote order produced a bike that met expectations and offered good value.
“The bike they supplied has lived up to my highest expectations”
After custom fitting and delivery, the titanium bike is comfortable and rides smoothly.
“the bike is comfortable and rides smoothly.”
Customization helped and support provided prompt, helpful customer service.
“I found the customisation option on the website really helpful”
Customer service and bike delivery were excellent.
“Excellent customer service and delivery of the bike.”
Reviewer had a fantastic, informative experience with no hard sell.
“Fantastic experience from everyone at Dolan bikes.”
Carbon Polini e-bike performs significantly better and is pleasurable to ride.
“Great product and good service.”
Collected a titanium bike that was smooth, well assembled, and enjoyable.
“Super smooth and professionally put together”
After-sales service fixed issues quickly and provided reasonable repairs.
“Fixed within the week and even replaced the bottom bracket and headset”
Ordering was easy and staff replied quickly to questions.
“I allways received a reply quickly”
Seamless order with excellent communication and quick next-day delivery.
“Seamless ordering process and first class communication”
Exceptional service and full customization met all expectations.
“Second to none service from start to finish”
Customization was clear, team were flexible and supportive throughout delays.
“The Dolan team were very flexible and supportive”
Bike construction and finish were faultless and a joy to ride.
“the finish of it and construction was faultless.”
Communication was excellent and the bike quality met expectations.
“From the moment I contacted Dolan by email their communication was excellent.”
Website bike configuration was easy to use and produced quality results.
“The website for selecting the bike configuration options was very easy to use”
Manufacturer provided excellent service and kept reviewer informed during repairs.
“they were brilliant kept me informed all the way through.”
Bike performed well and company provided strong support from enquiry to aftercare.
“Dolan are a great company to deal with from initial enquiry to delivery to after sales support”
Customer service quickly arranged a replacement for a damaged crankset.
“very very helpful in sorting a replacement with quick turn around”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Dolan is a consumer-facing retail brand. This summary is intended to help shoppers interpret customer feedback and focus on practical check points — sizing, returns, material quality, and customer service — when researching purchases and reviews.