The provided reviews show a mix of satisfied customers who received well-packaged, accurate items and many who experienced order cancellations, shipping errors or slow/absent customer support. Common specific problems include damaged or poorly packaged shipments, refund or return disputes, and website or chat issues that left customers without timely updates. Positive accounts cite timely delivery, accurate product condition and helpful chat reps in some cases. If you are considering a purchase, check shipping and return fees, confirm seller contact options, and consider buying from an authorized retailer or using a payment method that offers purchase protection.
Examples from available reviews (Nov 2021 – Feb 2026).
The tote arrived quickly, was well-made, and seller was responsive.
“The bag is stylish and well-made.”
Order canceled after six weeks with no refund and poor customer service.
“Ilovedooney IS A SCAM 1000%.”
Handbag arrived damaged and customer service didn't respond.
“The handbag had dents and bends.”
Bag arrived quickly, in new condition, and the customer was very pleased.
“I just received my bag today and it is BEAUTIFUL.”
Frequent reports of canceled orders, shipping mistakes and refund delays; a minority of customers report timely delivery or problem resolution.
Several reviewers complain about shipping and return fees or reduced refunds; a few buyers mention good prices or discounts.
Mixed feedback on ordering and site/chat: some praise easy checkout and tracking, others report glitches, canceled orders and automated replies.
Product reports are split: many received items matching photos in good condition, while others describe defects, dents or questioned authenticity.
Many reviewers report unresponsive or unhelpful customer service, long holds and chat failures; a small number describe helpful reps.
Overall impressions in these reviews lean negative, driven by service, returns and communication issues, though some buyers report positive deliveries.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (48) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Order arrived in new condition and three-day delivery was available.
“Everything arrived wrapped in plastic in new condition”
Bag went on sale and customer service refused price adjustment.
“The bag that I received was beautiful but it went on an aggressive sale soon after”
Handbag appeared to be cotton rather than leather, causing disappointment.
“it LOOKED LIKE leather, but it was COTTON!!!!”
Strap peeled after three months and warranty required customer-paid return shipping.
“Strap is peeling after only 3 months of use.”
Company no longer offers previously advertised free shipping.
“Used to be free shipping over X dollars, now there is a charge”
Purse arrived quickly, well made, and customer extremely pleased.
“Got my purse in two days to Chicago..exactly what I wanted”
No delivery updates and no response to communications, disappointing experience.
“There have been no updates regarding the delivery of my order”
Pre-ordered purse never received and customer service unresponsive to refund requests.
“The customer service at this company is abysmal.”
It was my first purchase from this shop and I was not disappointed. My tote bag arrived quickly and beautifully wrapped with tissue paper inside to keep it from getting squashed. The ordering process was simple and seamless. The bag is stylish and well-made. In fact, it was just as good as the photo. It has a strong zipper and will hold up quite a bit of items inside. The seller was great and responsive. They were great at keeping me informed about my order. I was incredibly happy with my purchase and if you're looking for a beautiful tote, this is the place to get one!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Dooney & Bourke is an American designer and manufacturer of handbags, wallets and accessories, founded in the 1970s and known for leather and coated-canvas styles. The brand sells through its own retail channels, department stores and online. Consumers researching reviews typically look for notes about shipping, authenticity, repairs and returns when evaluating Dooney & Bourke purchases.