Reviews split sharply between shoppers who love Dot & Bo products and those who run into order and support problems. Positive feedback points to comfort, solid build quality, and finishes that match expectations. Negative reviews focus on late or missing deliveries, items arriving damaged, and refunds that take too long or never arrive. Several customers also mention unwanted emails and phone support they couldn’t reach.
Examples from available reviews (Apr 2014 – Feb 2026).
Paid for couch that never arrived and company ignored refund requests.
“I paid $516.03 for a couch they said would arrive days ago, and it never came.”
Receiving many unsolicited emails and cannot unsubscribe from newsletter.
“This company is sending me tons of email even if I never subscribed to their newsletter.”
Set is comfortable, sturdy, true to photos, and highly recommended.
“It is so comfy.”
They answered questions promptly and helped when a delivery was delayed.
“they answered each one of my questions quickly (and there were A LOT).”
Many reviews describe deliveries that arrive late, orders that get canceled or never show up, and shipments that arrive damaged. Several reviewers mention returns that drag on and refunds that are delayed or not paid. A smaller number of reviews describe quick, helpful support when agents respond fast.
Value feedback is mixed, with some reviewers highlighting strong deals and others pointing to added costs. Some praise the value and comfort of the products. Others mention extra fees, including a shipping surcharge and return charges, that made the purchase feel less worth it.
Website usability comes up less often, but the issues are specific. Reviewers mention checkout failures, cards being rejected repeatedly, and a need for better image quality. A few say orders wouldn’t go through even after previous successful purchases.
Product quality comments are split. Many five-star reviews describe comfortable, sturdy items that match the photos and arrive well packaged. Other reviews report defects, incorrect colors, missing parts, and assembly that was difficult right out of the box.
Several reviews raise communication problems, including calls that aren’t returned, slow email replies, and difficulty unsubscribing from marketing messages. In a few isolated cases, reviewers describe clear, friendly customer service responses. Reviews also explicitly mention no phone access and ongoing unwanted emails.
Overall impressions are highly divided. Some reviewers describe smooth purchases, on-time delivery, and helpful support. Others report deliveries that never get resolved, returns that are hard to complete, and frustrating attempts to reach customer service.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Sitejabber (20) · resellerratings.com (15) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Table is sturdy, well-sized, and matches finish.
“It is a good size and sturdy for entertaining.”
Continues receiving company emails with no way to unsubscribe.
“there is no way to remove this from there system.”
Repeated problems with delayed shipping, damages, and unresolved issues.
“very delayed shipping, damaged products, even wrong products sent!”
Poor product quality and an excessive $25 shipping surcharge.
“Shipping surcharge in addition to shipping was excessive at 25.00”
Chair misrepresented and company refused to negotiate over costly return.
“ordering online is a risk, you're just one customer of many”
Shipping dates postponed multiple times and customer service offered excuses.
“They have moved the shipping date back twice.”
Sofa not received after long wait; token $20 compensation offered.
“I order a sofa on February 15 and as of today I have not received (April 3rd).”
Product arrived requiring complex assembly with missing guidance and wobbling shelves.
“It came with about 40 screws and no predrilled holes.”
Site repeatedly rejected card and customer service was unhelpful.
“I put my credit card information in four times and it kept showing "invalid".”
Items never delivered, phone unanswered, and attempted restocking fee.
“They never delivered the items.”
Received scratched chair; second chair missing and poor delivery communication.
“I paid $359.20 for shipping for my order and this is the kind of service I am receiving from you.”
They answered questions promptly and helped when a delivery was delayed.
“they answered each one of my questions quickly (and there were A LOT).”
They added chairs to my order and delivered everything together promptly.
“They added the 2 on to my existing order and they all arrived together”
Shelves arrived late and damaged with poor workmanship.
“There are splinters in the wood and they are crooked”
They refunded overdue items and handled my concerns professionally.
“Dot & Bo was ALWAYS professional and gave me a refund when I explained my disappointment.”
Shipping times and billing were confusing, but customer service was friendly.
“I was not made made aware that it would take 6-8 weeks for my order to arrive”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Dot & Bo is an online store for home furnishings and décor. It sells furniture, lighting, textiles, and decorative accessories through its e-commerce site. Product pages usually show photos along with dimensions and material details to help shoppers choose. Customers place orders online and set up delivery during checkout. The website lists contact options and shipping details for reference.