Across the provided reviews, common consumer issues relate to inconsistent sizing, restrictive return/exchange policies tied to discount codes, and repeated reports of unhelpful or curt customer service responses. Many reviewers describe additional costs (return shipping, forced exchanges) and durability problems such as stiff leather, seams causing discomfort, or broken hardware. A smaller set of reviewers report genuinely comfortable shoes and positive long-term wear. If you consider buying, carefully review sizing guidance and the fine print on discounts and returns, and, when possible, try shoes in person or factor potential return shipping costs into your decision.
Examples from available reviews (Jan 2023 – Feb 2026).
Shoes were comfortable and well-designed with orthotic insoles.
“the orthotic insoles provided in each shoe”
Shoes relieved long-term foot problems and felt extremely comfortable.
“They are a godsend a miracle!”
Tight, low-quality shoes and refusal to refund left customer out $330.
“When I asked for a refund, I was told that I could only have store credit to exchange for another pair.”
Poor construction caused shoes to fall apart after limited use.
“These shoes are so poorly constructed.”
Frequent complaints about returns, refund refusals, exchange-only policies and unhelpful or curt customer service responses.
Many reviewers said shoes felt overpriced due to poor fit, construction, non-refundable discount items, and added return shipping costs.
Multiple reviews report inconsistent sizing, confusing size guides, misleading product images, and lengthy or costly return/exchange processes.
Reports vary: some customers praise comfort, but many cite stiff leather, painful seams, broken zippers, blisters, and short-lived construction.
Customers frequently report unresponsive, curt, or unhelpful replies, problems with discount-code handling, and complaints about review moderation.
Most recent reviews describe negative purchase outcomes (fit, returns, durability and service), though a minority report long-term comfort and satisfaction.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Sitejabber (12) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Inconsistent sizing and expensive exchange process caused large sunk costs.
“My total sunk cost to get this one style to fit is now $273.23”
Discounts void returns and oversized shoes left customer stuck with two pairs.
“they’ll offer a discount pretty much every time so that you won’t be able to return the shoes.”
Stiff leather, poor sizing, and unhelpful customer service left customer disappointed.
“Leather is stiff and uncomfortable.”
Tight, low-quality shoes and refusal to refund left customer out $330.
“When I asked for a refund, I was told that I could only have store credit to exchange for another pair.”
Slippers were extremely uncomfortable and expensive, reviewer will discard them.
“The slippers I bought are the most uncomfortable ever owned!”
Shoe defect caused pain and return was denied despite extenuating circumstances.
“large and heavy threaded seam down the soul of the shoe”
Shoes relieved long-term foot problems and felt extremely comfortable.
“They are a godsend a miracle!”
Poor construction caused shoes to fall apart after limited use.
“These shoes are so poorly constructed.”
Sizing issues and restrictive store-credit policy left customer unable to wear shoes.
“This store credit cannot be used to purchase another pair at the sale price.”
Shoes didn't fit and returns were refused, leaving customer out over $200.
“I'm out over $200 all for the displeasure of dealing with Dr.Liza Shoes.”
Comfortable soles but poor fit caused blisters and major disappointment.
“Though the soles are comfortable the shoe is not and left serious blisters.”
Oversized shoes and restrictive exchange policy caused customer to lose $300.
“I lost a total of 300.00.”
A discount code voided returns and customer received oversized shoes.
“using the code they provided to incentivize the purchase voided my ability to return them.”
Zipper broke after minimal use and company refused repair or replacement.
“the zipper broke.”
Customer was insulted by an offensive reply after expressing cultural concerns.
“I was responded to by an offensive disparaging remark simply for trying to be respectful.”
Poor quality, lengthy delivery, and costly, restrictive returns felt like a scam.
“They sell shoes for hundreds of dollars that are worthless garbage that won't fit, hurt, and are the cheapest quality imaginable.”
Sizing issues, costly return, and no refunds left customer feeling ripped off.
“I was told there are no refunds to U.S. clients.”
Shoes didn't fit, return costs charged, and refund denied with expiring credit.
“Only gave me a credit that expires.”
Followed sizing instructions, returned at own expense, but refund was refused.
“They refuse to refund my money.”
No refunds for US customers and prohibitive return shipping left customer stuck.
“So I am stuck with a pair of shoes that I cannot wear and probably the most painful thing about this is I paid $495 for them.”
High quality but poor fit and restrictive store credit prevented resolution.
“This store credit cannot be used to purchase another pair at the sale price.”
Discount code voided returns and shoes arrived too large and uncomfortable.
“using the code they provided to incentivize the purchase voided my ability to return them.”
Shoes were too small, returns complicated, and customer filed a credit card dispute.
“It cost me $60 to send them back.”
Product was poor quality, uncomfortable, and nonrefundable per policy.
“Poor quality, uncomfortable, and lacking style.”
Discount code locked money, sizing was inaccurate, and returns required customer-paid shipping.
“Once you do this your money is locked in and they will not give you a refund.”
Company refused refund over minor scuff and damaged box, blocking returns.
“They will never take your shoes back.”
Inconsistent sizing and limited exchanges left reviewer stuck with unusable shoes.
“Amanda from the company tells me to have them stretched.”
Color peeled within days and customer service offered unhelpful polish fix.
“the color is peeling off of the left shoe already!”
Inconsistent factory sizing meant identical sizes fit differently across orders.
“There is not a set standard for sizing in their factory.”
Heels eroded after months of normal wear and customer service refused help.
“Less than 5 months of normal walking (no trails, just sidewalks) and the heel has eroded.”
Extremely uncomfortable and poor-fitting shoes despite high price.
“Worst fit. Worst quality.”
Poor quality, long delivery, and costly restrictive returns felt deceptive.
“Beyond shady, it's a scam.”
I recently purchased a pair of shoes from Dr. Liza Shoes and I must say, I am thoroughly impressed with my overall experience. The website is user-friendly and easy to navigate, with a wide range of sizes (ranging from 5-13) available for all customers. Their slogan "The most comfortable heels, sandals, loafers, booties and flats that feel like sneakers" rings true as the shoe material feels soft on the skin and offers great cushioning for your feet.
One aspect that stood out to me is the orthotic insoles provided in each shoe which makes walking long distances more bearable without experiencing any pain or discomfort. Additionally, their functional design ensures my feet don't slip around inside of them while walking.
Apart from footwear, they offer cross-body bags and backpacks designed with ergonomic posture friendly sophisticated leather to carry everyday items conveniently.
Overall I highly recommend this brand for those who are searching for comfortable yet stylish shoes suitable for both office wear or casual activities
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Dr. Liza is a consumer footwear brand selling women’s shoes online across multiple styles (heels, flats, boots, sandals) and size ranges. People researching Dr. Liza reviews commonly seek details about fit, comfort, construction, return policies, shipping costs, and customer service. This summary synthesizes published customer feedback to help shoppers evaluate fit, durability, returns, and service before buying.