Reviewers most often point to strict return and exchange rules that leave them with nonrefundable store credit or money they cannot recover. Many describe sizing that varies between orders, leading to repeat purchases or shoes they cannot use. Multiple reviews mention build and comfort issues, including stiff leather, broken hardware, and soles that wear down. A small number of buyers report excellent comfort and relief from foot pain.
Examples from available reviews (Jan 2023 – Mar 2026).
Inconsistent sizing and expensive exchange process caused large sunk costs.
“My total sunk cost to get this one style to fit is now $273.23”
Poor construction caused shoes to fall apart after limited use.
“These shoes are so poorly constructed.”
Shoes relieved long-term foot problems and felt extremely comfortable.
“They are a godsend a miracle!”
Shoes were comfortable and well-designed with orthotic insoles.
“the orthotic insoles provided in each shoe”
Most complaints focus on return and refund rules that limit refunds and push customers toward store credit. Several reviewers say discount codes or promotions make items nonreturnable and tie up their money. Customers also mention paying return shipping and being denied refunds even after following the sizing guidance.
Many reviewers describe large out-of-pocket losses after exchanges or denied refunds, which leaves them feeling the shoes were not worth the cost. Multiple reports mention pricey purchases that wore out quickly or never fit, adding to the sunk cost. Positive comments about value are rare and show up in only a few reviews.
Reviewers repeatedly describe inconsistent sizing from the factory, with the same labeled size fitting differently from one order to the next. Many report pain, blisters, and discomfort from poor fit or stiffness during normal wear. A small set of reviews calls the shoes extremely comfortable and says they eased long-standing foot issues.
Reviews describe specific failures such as stiff leather, color peeling, broken zippers, worn-down heels, and seams or soles that cause pain. Several customers say the shoes came apart after limited use or showed weak construction. A minority praise the soles or orthotic inserts for comfort.
Many reviewers describe customer service as unhelpful, especially when refusing refunds or limiting exchanges. At least one review cites an offensive response from support. Several accounts mention suggested fixes customers saw as inadequate, like stretching the shoes or using polish.
Overall, reviews skew strongly negative, centering on returns, sizing, and durability. A smaller group reports standout comfort and satisfaction with the design, creating a clear split in experiences. The tone remains more negative because refund problems and quality issues come up often and hit hard.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Sitejabber (12) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Inconsistent sizing and expensive exchange process caused large sunk costs.
“My total sunk cost to get this one style to fit is now $273.23”
Discounts void returns and oversized shoes left customer stuck with two pairs.
“they’ll offer a discount pretty much every time so that you won’t be able to return the shoes.”
Stiff leather, poor sizing, and unhelpful customer service left customer disappointed.
“Leather is stiff and uncomfortable.”
Tight, low-quality shoes and refusal to refund left customer out $330.
“When I asked for a refund, I was told that I could only have store credit to exchange for another pair.”
Slippers were extremely uncomfortable and expensive, reviewer will discard them.
“The slippers I bought are the most uncomfortable ever owned!”
Shoe defect caused pain and return was denied despite extenuating circumstances.
“large and heavy threaded seam down the soul of the shoe”
Shoes relieved long-term foot problems and felt extremely comfortable.
“They are a godsend a miracle!”
Poor construction caused shoes to fall apart after limited use.
“These shoes are so poorly constructed.”
Sizing issues and restrictive store-credit policy left customer unable to wear shoes.
“This store credit cannot be used to purchase another pair at the sale price.”
Shoes didn't fit and returns were refused, leaving customer out over $200.
“I'm out over $200 all for the displeasure of dealing with Dr.Liza Shoes.”
Comfortable soles but poor fit caused blisters and major disappointment.
“Though the soles are comfortable the shoe is not and left serious blisters.”
Oversized shoes and restrictive exchange policy caused customer to lose $300.
“I lost a total of 300.00.”
A discount code voided returns and customer received oversized shoes.
“using the code they provided to incentivize the purchase voided my ability to return them.”
Zipper broke after minimal use and company refused repair or replacement.
“the zipper broke.”
Customer was insulted by an offensive reply after expressing cultural concerns.
“I was responded to by an offensive disparaging remark simply for trying to be respectful.”
Poor quality, lengthy delivery, and costly, restrictive returns felt like a scam.
“They sell shoes for hundreds of dollars that are worthless garbage that won't fit, hurt, and are the cheapest quality imaginable.”
Sizing issues, costly return, and no refunds left customer feeling ripped off.
“I was told there are no refunds to U.S. clients.”
Shoes didn't fit, return costs charged, and refund denied with expiring credit.
“Only gave me a credit that expires.”
Followed sizing instructions, returned at own expense, but refund was refused.
“They refuse to refund my money.”
No refunds for US customers and prohibitive return shipping left customer stuck.
“So I am stuck with a pair of shoes that I cannot wear and probably the most painful thing about this is I paid $495 for them.”
High quality but poor fit and restrictive store credit prevented resolution.
“This store credit cannot be used to purchase another pair at the sale price.”
Discount code voided returns and shoes arrived too large and uncomfortable.
“using the code they provided to incentivize the purchase voided my ability to return them.”
Shoes were too small, returns complicated, and customer filed a credit card dispute.
“It cost me $60 to send them back.”
Product was poor quality, uncomfortable, and nonrefundable per policy.
“Poor quality, uncomfortable, and lacking style.”
Discount code locked money, sizing was inaccurate, and returns required customer-paid shipping.
“Once you do this your money is locked in and they will not give you a refund.”
Company refused refund over minor scuff and damaged box, blocking returns.
“They will never take your shoes back.”
Inconsistent sizing and limited exchanges left reviewer stuck with unusable shoes.
“Amanda from the company tells me to have them stretched.”
Color peeled within days and customer service offered unhelpful polish fix.
“the color is peeling off of the left shoe already!”
Inconsistent factory sizing meant identical sizes fit differently across orders.
“There is not a set standard for sizing in their factory.”
Heels eroded after months of normal wear and customer service refused help.
“Less than 5 months of normal walking (no trails, just sidewalks) and the heel has eroded.”
Extremely uncomfortable and poor-fitting shoes despite high price.
“Worst fit. Worst quality.”
Poor quality, long delivery, and costly restrictive returns felt deceptive.
“Beyond shady, it's a scam.”
I recently purchased a pair of shoes from Dr. Liza Shoes and I must say, I am thoroughly impressed with my overall experience. The website is user-friendly and easy to navigate, with a wide range of sizes (ranging from 5-13) available for all customers. Their slogan "The most comfortable heels, sandals, loafers, booties and flats that feel like sneakers" rings true as the shoe material feels soft on the skin and offers great cushioning for your feet.
One aspect that stood out to me is the orthotic insoles provided in each shoe which makes walking long distances more bearable without experiencing any pain or discomfort. Additionally, their functional design ensures my feet don't slip around inside of them while walking.
Apart from footwear, they offer cross-body bags and backpacks designed with ergonomic posture friendly sophisticated leather to carry everyday items conveniently.
Overall I highly recommend this brand for those who are searching for comfortable yet stylish shoes suitable for both office wear or casual activities
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Dr. Liza is a footwear brand that designs and sells shoes directly to consumers. Its online store lists products with sizing guidance and material details. Customers buy through the website using standard payment methods. The company ships footwear to buyers in multiple markets through online order fulfillment.