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We Collect & Analyze Reviews

Dr. Liza
Experiences & Reviews

Dr. Liza is a consumer footwear brand selling womenโ€™s shoes online across multiple styles (heels, flats, boots, sandals) and size ranges. People researching Dr. Liza reviews commonly seek details about fit, comfort, construction, return policies, shipping costs, and customer service. This summary synthesizes published customer feedback to help shoppers evaluate fit, durability, returns, and service before buying.

Overview & Key Metrics

Reviews Analyzed 19
Positive Sentiment 11%
Latest Review 29d
Overall Rating
1.4

Our Analysis

๐ŸŽฏ

Service quality

Frequent complaints about returns, refund refusals, exchange-only policies and unhelpful or curt customer service responses.

Share of mentions
15%
Weak
๐Ÿ’ฐ

Value for money

Many reviewers said shoes felt overpriced due to poor fit, construction, non-refundable discount items, and added return shipping costs.

Share of mentions
18%
Weak
โšก

User experience

Multiple reviews report inconsistent sizing, confusing size guides, misleading product images, and lengthy or costly return/exchange processes.

Share of mentions
14%
Weak
๐Ÿ”ง

Product quality

Reports vary: some customers praise comfort, but many cite stiff leather, painful seams, broken zippers, blisters, and short-lived construction.

Share of mentions
18%
Weak
๐Ÿ“ž

Communication

Customers frequently report unresponsive, curt, or unhelpful replies, problems with discount-code handling, and complaints about review moderation.

Share of mentions
15%
Weak
โญ

Overall experience

Most recent reviews describe negative purchase outcomes (fit, returns, durability and service), though a minority report long-term comfort and satisfaction.

Share of mentions
20%
Weak

Our Independent Methodology

How we analyze customer reviews without bias

Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias โ€” just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 19 reviews

All Customer Reviews

Sources: Trustpilot (18) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025

i
irene chan
trustpilot.com Oct 01, 2025

Not worth your time and money!

Leather is stiff and uncomfortable. You may be able to break into the shoes after wearing and being in pain for god knows how long itโ€™ll take to โ€œmold...

E
Elizabeth
trustpilot.com Oct 01, 2025

Buyer Beware

Buyer beware! Just like the other comments here, I was sadly mislead by Dr. Liza shoes. As a curious new customer, I used a promo code they were adver...

S
Sandra Whitehead
trustpilot.com Oct 01, 2025

If I could give 0 stars I would

If I could give 0 stars I would. The slippers I bought are the most uncomfortable ever owned! Tried them and will throw t...

L
Lieca Lawrence
trustpilot.com Oct 01, 2025

THIS COMPANY IS A SCAM!

I purchased a pair of dr. Liza shoes. They looked like quality shoes. Upon receiving them, I realized that they had a large and heavy threaded seam do...

B
Barb
trustpilot.com Oct 01, 2025

The most comfortable shoes money can buy

I was hesitant to buy dr Liza shoes after reading the reviews here. Iโ€™m so happy that I bought them anyway. After 20 years not being able to wear heel...

M
Marissa Walker
trustpilot.com Oct 01, 2025

Expensive pieces of trash

These shoes are so poorly constructed. All the reviews on their site are so positive, but several years old. I think they must have outsourced the con...

S
Savana Brise
trustpilot.com Oct 01, 2025

Poor sizing and garbage return policies.

High quality shoes. Would be wonderful if they fit. I'm normally an 8.5. Ordered and tried on 8.5. Too small. Paid for return and sent back. They had...

O
Olivia Beeby
trustpilot.com Oct 01, 2025

If I could leave no stars I would

If I could leave no stars I would. I'm sure it comes as no surprise that my experience was the same as everyone else's here. Negative. I'm stuck with...

S
Stephanie de Young
trustpilot.com Oct 01, 2025

Exact same experience as others here

Exact same experience as others here. Since I used the discount code I was essentially forced to get a pair of replacement shoes once they were back i...

m
m t
trustpilot.com Oct 01, 2025

Same experience as all others on here

Same experience as all others on here. The sizing is at least half a size too big. Shipping fees are at purchaser's expense. Will not refund or give s...

N
Nicole Whitman
trustpilot.com Oct 01, 2025

BEWARE OF DISCOUNT CODES!!!!

I wish I had read these reviews before placing my order. They perfectly reflect my experience. Initially, I believed this was a reputable company. The...

r
richelle boyd
trustpilot.com Oct 01, 2025

I purchased booties over a year agoโ€ฆ

I purchased booties over a year ago that I had only worn three times when I went to put them on the third time the zipper broke. I took it to a shoe r...

J
John Smith
trustpilot.com Oct 01, 2025

rude people

I have been subscribed to Dr. Liza shoes email newsletter for some time and recently received a marketing attempt for a product featuring the traditio...

N
Nicole
trustpilot.com Oct 01, 2025

Beyond shady.

Beyond shady, it's a scam. They sell shoes for hundreds of dollars that are worthless garbage that won't fit, hurt, and are the cheapest quality imagi...

E
Ellie
trustpilot.com Oct 01, 2025

My experience mirrors what othersโ€ฆ

My experience mirrors what others report here. Shoe sizing off, costly return ($53) for first pair that didnโ€™t fit - and second pair didnโ€™t fit either...

L
Lori
trustpilot.com Oct 01, 2025

This company is a shady business

This company is a shady business. The sizing in shoes is on the large size. My shoes didnโ€™t fit, they charged m...

A
Anna L
trustpilot.com Oct 01, 2025

The instructions to find my size didโ€ฆ

The instructions to find my size didโ€ฆ I ordered 2 pairs. Cost was $300. I tried on the shoes they were huge on me. The leather is very stiff. I let th...

S
Susie
trustpilot.com Oct 01, 2025

To say I am unsatisfied with dr LIZAโ€ฆ

To say I am unsatisfied with dr LIZA shoes would be a major understatement.ย  It stated on their website that they accept returns but I cannot be the o...

K
Kiehn
Collected.reviews Jan 21, 2023

Impressed with Comfort Plus Style!

I recently purchased a pair of shoes from Dr. Liza Shoes and I must say, I am thoroughly impressed with my overall experience. The website is user-friendly and easy to navigate, with a wide range of sizes (ranging from 5-13) available for all customers. Their slogan "The most comfortable heels, sandals, loafers, booties and flats that feel like sneakers" rings true as the shoe material feels soft on the skin and offers great cushioning for your feet.

One aspect that stood out to me is the orthotic insoles provided in each shoe which makes walking long distances more bearable without experiencing any pain or discomfort. Additionally, their functional design ensures my feet don't slip around inside of them while walking.

Apart from footwear, they offer cross-body bags and backpacks designed with ergonomic posture friendly sophisticated leather to carry everyday items conveniently.

Overall I highly recommend this brand for those who are searching for comfortable yet stylish shoes suitable for both office wear or casual activities

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Conclusion

Across the provided reviews, common consumer issues relate to inconsistent sizing, restrictive return/exchange policies tied to discount codes, and repeated reports of unhelpful or curt customer service responses. Many reviewers describe additional costs (return shipping, forced exchanges) and durability problems such as stiff leather, seams causing discomfort, or broken hardware. A smaller set of reviewers report genuinely comfortable shoes and positive long-term wear. If you consider buying, carefully review sizing guidance and the fine print on discounts and returns, and, when possible, try shoes in person or factor potential return shipping costs into your decision.