Reviews show a split pattern: one reviewer reported easy ordering, prompt replies and durable product performance, while three recent reviews describe product failures (batteries or dehumidifiers) and difficulties reaching support. Consumers should verify warranty terms, expected service channels, and return policies before purchase. If you experience a fault, document dates, photos or videos and follow up in writing to create a record. Consider contacting the seller to confirm response times and available remedies before committing to higher-cost items.
Examples from available reviews (Jun 2022 โ Feb 2026).
Product arrived quickly, is durable, and customer service was exceptional.
“What really sets Dr. Prepare apart is their exceptional customer service.”
Dehumidifier stopped working after just over a year and there was no response.
“Dehumidifier stopped working after little bit more than 1year.”
Two of four lithium batteries failed after six weeks and support requested repeated videos.
“Don't buy from them, it's a scam.”
Rotary dehumidifier stopped working after fourteen months and manufacturer gave no response.
“I've had no response at all: disappointing!”
Mixed but problematic: one reviewer praised prompt, helpful service; three reviewers reported being unable to reach support or having messages ignored after failures.
Limited mentions: one reviewer reported high-priced batteries that failed within weeks and judged the purchase poor value.
Few comments: one review described a simple ordering process and portable design; most reviews did not discuss the purchase flow or interface.
Predominantly negative: multiple reviewers reported dehumidifiers or batteries failing within months to about a year; one reviewer reported durable, long-lasting product performance.
Negative signal: three reviewers said emails or messages went unanswered or support stalled; one reviewer described prompt responses from staff.
Overall mixed but leaning negative: one reviewer gave a strongly positive overall recommendation; three reviewers reported product failures combined with poor after-sales support.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (5) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: February 2026
Two lithium RV batteries stopped holding charge after a year and service was unhelpful.
“neither one would take or hold a charge.”
Two lithium RV batteries stopped holding charge after a year and service was unhelpful.
“neither one would take or hold a charge.”
Dehumidifier stopped working after just over a year and there was no response.
“Dehumidifier stopped working after little bit more than 1year.”
Two of four lithium batteries failed after six weeks and support requested repeated videos.
“Don't buy from them, it's a scam.”
Rotary dehumidifier stopped working after fourteen months and manufacturer gave no response.
“I've had no response at all: disappointing!”
I recently purchased a household electronic product from Dr. Prepare and I couldn't be more impressed! The ordering process was simple, and the product arrived quickly with free shipping.
The quality of the product exceeded my expectations, as it is durable and has proven to be long-lasting. The portability of the device makes it easy to move around my home as needed.
What really sets Dr. Prepare apart is their exceptional customer service. They were prompt in responding to any questions or concerns that I had about the product or ordering process, making me feel valued as a customer.
Overall, I highly recommend Dr. Prepare for anyone in need of high-quality household or outdoor electronics and professional services. Their dedication to providing top-notch products and meeting their customers' needs is truly commendable!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Dr. Prepare is a consumer-focused brand and online seller of preparedness and portable electronics. Consumers searching reviews typically look for information on product reliability, customer service, warranties, and shipping when evaluating this company.