Reviews show a clear split: many buyers praise Dream Pairs for comfort, affordability and repeat purchases on specific styles, while numerous others report sizing inconsistencies, defects and products that fail after limited use. A recurring problem in the review set is lack of timely response to refund, return or exchange requests. If you are considering Dream Pairs, check size guidance closely, read recent reviews for the specific model, and retain order records and photos. Purchasing through retailers with clear return policies may reduce risk if you need exchanges or refunds.
Examples from available reviews (Oct 2025 – Feb 2026).
Ordered two pairs, received defective items and no refund response.
“They claimed the refund was processed but it never was.”
Bought sandals that felt classy and comfortable and received excellent support.
“Their response was personal, fast, friendly and useful.”
Lightweight, comfortable, flexible shoes arrived quickly and felt like slippers.
“They are so light it feels like wearing soft slippers!”
Boots were too tight to put on and could not be returned.
“The top is so tight you cannot get your foot in.”
Multiple reviewers describe unresponsive or slow support when requesting refunds or exchanges; a minority note helpful, prompt assistance in isolated cases.
Many customers report good value—comfortable, affordable shoes and repeat purchases—while others cite price changes and durability problems that reduce perceived value.
Ordering and delivery reports vary: some buyers received fast deliveries via third‑party retailers, while others faced shipping limits, missing items, or difficult exchanges.
Several customers praise comfort and fit for certain styles; an almost equal share report sizing inconsistencies, defects, or items that deteriorate quickly.
Frequent complaints about no replies to emails or unresolved claims; a smaller number of reviews describe clear, personal and useful responses from support staff.
Overall impressions are split: positive notes on comfort and price contrast with recurrent reports of poor after‑sales service, sizing problems and quality issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (28) · Quotes shortened · As of: February 2026
Return process was poor, representative unhelpful, and nonrefundable fees charged.
“they literally took away from my total almost $20!”
Return process was poor, representative unhelpful, and nonrefundable fees charged.
“they literally took away from my total almost $20!”
Reviewer simply states Dream Pairs is the best company.
“Best company”
Reviewer simply states Dream Pairs is the best company.
“Best company”
Item needed for a child's pageant never arrived on time.
“Needed for a Christmas Pageant for child never arrived”
Item needed for a child's pageant never arrived on time.
“Needed for a Christmas Pageant for child never arrived”
Received used shoes with other tags and experienced delayed refunds and exchanges.
“Poor quality control and customer service from Dreampairs.”
Received used shoes with other tags and experienced delayed refunds and exchanges.
“Poor quality control and customer service from Dreampairs.”
Ordered two pairs, received defective items and no refund response.
“They claimed the refund was processed but it never was.”
Purchased six pairs; comfortable, reliable shoes with excellent value and quick delivery.
“Excellent value for money.”
Heels stretched significantly and became painful, with very poor fit.
“they’re the worst non-fitting,painful shoe I have ever experienced in my life.”
Lightweight, comfortable, flexible shoes arrived quickly and felt like slippers.
“They are so light it feels like wearing soft slippers!”
Ordered three pairs but received one and had to file a claim.
“Ordered 3 pairs of shoes, received 1 pair”
One shoe measured differently from the other and became unusable quickly.
“one shoes is a 10 and 1 shoe is 11.”
Purchased green boots that are comfortable, durable, and well priced.
“brilliant comfortable and durable and great price”
Multiple purchases due to comfort and satisfaction; reviewer highly recommends them.
“I would highly recommend defo 5 stars”
Bought sandals that felt classy and comfortable and received excellent support.
“Their response was personal, fast, friendly and useful.”
Boots were too tight to put on and could not be returned.
“The top is so tight you cannot get your foot in.”
Price increased dramatically after reordering a larger size the next day.
“the price went from 31.99 to 64.99 in less than a day”
Combat boots developed a hole and the soles started coming off after one year.
“after only 1 years there was a hole in the side of one”
Knee-high boots are comfortable, durable, affordable, and reviewer recommends sizing up.
“They are comfy, practical, cute, durable, and affordable.”
Reviewer claims fraud, wrong sizes sent, and no response from support.
“this company is a fraud and steal money from people like me”
Boots arrived quickly and fit well with excellent color and detail.
“The color, fit, attention to detail and price are perfect.”
Elderly sister was overcharged and ignored despite multiple emails and photos.
“SOMETHING IS VERY WRONG WITH THIS COMPANY'S CUSTOMER SERVICE.”
Cannot exchange too-small sandals; support requests a video and pricing varied after purchase.
“THEY ARE TOO SMALL!!!!!”
Received incorrect color and size and got no reply about returns.
“incorrect colour and too small”
Dream Pairs will not ship to Canada through the referenced retailer.
“no shipping to Canada”
Tennis shoes are comfortable and do not hurt the reviewer's feet.
“The only tennis shoes that don't hurt my feet.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Dream Pairs is an online footwear brand offering budget-oriented shoes and boots across multiple e-commerce channels. The label is known for a wide range of women’s casual and dress styles at lower price points. Consumers researching Dream Pairs typically look for information on sizing, durability, delivery and return policies when deciding whether to buy.