Some customers mention fast shipping, clear photos, and a good fit. Others describe long delivery delays, wrong sizes or items, and refunds being refused. Many reviews also point to slow or unhelpful customer support. Overall feedback is sharply split between happy buyers and serious complaints.
Examples from available reviews (Jun 2014 – Feb 2026).
Website was user-friendly and orders shipped promptly with good service.
“The shipping was prompt”
Items were good quality and arrived on time.
“the quality of the clothes are actually really good.”
Order delayed and customer service poor; cancellation refund policy unfavorable.
“It takes FOREVER for any product to be sent.”
Company sent wrong size and demanded payment to resend instead of refunding.
“They sent me the wrong size and will only send me the correct size if i pay them again!”
Reviews often mention late deliveries and orders arriving with the wrong item. Several customers describe refunds being refused or charges being shifted when they needed a replacement. Fewer reviews report quick delivery and friendly service.
Some reviewers point to low prices and items arriving in good condition for the cost. Others say the materials feel poor or the product doesn’t match the description, lowering the value. Comments about value show up in both high and low ratings.
Several reviews call the site easy to use and say the items look like the photos. Some positive reviews also describe checkout and ordering as simple. Usability praise appears less often than service-related complaints.
Many reviewers like the fit of the dresses, the feel of the fabric, and tops that exceed expectations. Recurring complaints include sizing being off, weak construction, and materials described as imitation. Overall, quality feedback splits between well-made pieces and items customers call poorly made.
Several reviews describe support as slow, unhelpful, or asking for extra payment to fix problems. A few also say the online chat doesn’t help and mention late replies or no response. Communication comes up less than general service complaints but follows the same pattern.
Reviews are strongly polarized, with many high-rated orders and many low-rated service problems. Positive feedback centers on fit and price. Negative feedback focuses on delivery mistakes, returns, and support exchanges.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Website was user-friendly and orders shipped promptly with good service.
“The shipping was prompt”
It is very difficult to find an online site that specializes in affordable clothing, and even more difficult to find one that is accurate for what they advertise. But I love how reliable the products at Dresswel are consistent. So much to choose from. I ordered 3 tops in different colors and I received my order in just two weeks. The tops were of better quality than I expected for the prices. Everything fit perfectly: the measurements listed were accurate. I certainly expected to be expecting a lot more and receiving worse quality products at such great prices. Also, the customer review sections are very trustworthy and helpful when selecting outfits! And did I mention that returns are an ease? Glad it made my shopping life easier. I’ll sure buy again!
Items were good quality and arrived on time.
“the quality of the clothes are actually really good.”
Long four-week wait but the dress was beautiful and satisfying.
“I had waited about 4 weeks”
Website was easy to use and items matched the website.
“the items looks just like it did on the website.”
Good priced clothing, easy site, slight delivery delay, overall happy.
“Great looking clothing with a nice price.”
Items are inexpensive and in very good condition.
“all the items are in very good conditions”
Dress quality was great but customer service was unsatisfactory and deceptive.
“A great quality dress but less than average customer service.”
Order delayed and customer service poor; cancellation refund policy unfavorable.
“It takes FOREVER for any product to be sent.”
Seller demanded immediate payment and provided unhelpful, slow responses.
“their online chatting is a big joke.”
Items arrived within ten days and customer service was pleasant.
“The items came in within 10 days of ordering”
Dress fit well and looked more beautiful than expected.
“great fit and I did not expect that it will be so beautiful.”
Dress needed tailoring and company refused refund or discount.
“they offered no discount, no refund”
Boots were imitation leather and differed from description and picture.
“they are "imitation" leather”
Shoes didn't fit and returns were refused under return policy.
“return policy is misleading and manipulative”
Dress not true to size and company failed to send correct replacement.
“Never received the correct size dress.”
Company sent wrong size and demanded payment to resend instead of refunding.
“They sent me the wrong size and will only send me the correct size if i pay them again!”
They shipped the wrong dress and failed to resolve the issue.
“They shipped the WRONG dress, in the wrong colour, in the wrong size.”
Sizes were inaccurate, returns difficult, and product quality was low.
“The sizes are not what they claim”
Shoes arrived wrong size and were poorly made despite long wait.
“The shoes were sent in the wrong size and were poorly made.”
Multiple dresses arrived late or damaged and customer service refused refunds.
“delivery takes forever!”
Dress fit well but delivery was slow, about half a month.
“delivery was too slow, I've been waiting for almost half a month!!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Dresswel runs an online store for women’s clothing and footwear. Each product page shows photos, size charts, and pricing details. Customers order through an online checkout and choose from the available shipping options. The site offers support through channels like online chat and email. Return and shipping details appear in the help or policy pages.