Reviews Analyzed
21
We Collect & Analyze Reviews
DTLR VILLA
Experiences & Reviews
DTLR VILLA is a retail brand and online shop focused on footwear, apparel and accessories. Consumers researching DTLR VILLA commonly look for information on shipping, returns, product authenticity, and customer service. This summary synthesizes user-submitted reviews to highlight recurring issues and practical considerations for prospective buyers.
Overview & Key Metrics
Positive Sentiment
5%
Latest Review
21d
Overall Rating
1.3
Our Analysis
🎯
Service quality
Frequent reports of rude or unhelpful staff, inconsistent store/corporate policies, and denied or limited refunds on returns.
Share of mentions
Weak
21%
💰
Value for money
Several reviewers say paid orders did not match expectations: overpriced, canceled, or delivered items that felt inauthentic or unacceptable.
Share of mentions
Weak
5%
⚡
User experience
Mixed order experience: occasional timely deliveries but many complaints about wrong sizes, packaging issues, and delayed/misdelivered shipments.
Share of mentions
Weak
19%
🔧
Product quality
Multiple reports of wrong, used, damaged or counterfeit items arriving instead of the expected new, correct product.
Share of mentions
Weak
11%
📞
Communication
Frequent complaints about long hold times, dropped calls, unresponsive support, and lack of required return labels or follow-up.
Share of mentions
Weak
18%
⭐
Overall experience
Most reviews describe negative buying experiences, including cancellations, missing items, unresolved complaints, and refund difficulties.
Share of mentions
Weak
26%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
Air Jordan Sneakers
"I decided to do a little experiment with DTLR VILLA to see how they operate. I placed an order for a vintage Air Jordan sneakers on their website, which costs $150. The site also has an option to pay through PayPal, so this gave me confidence that they are not running some kind of illegal operation or are backed by criminals.
After about 2 weeks of wait time , the "shoe" arrived (no pun intended) in the mail. I was elated. What it turned out to be, however, was the worst fake shoe that I've ever laid my hands on.
I'm actually really sad now because I know how bad these shoes are...and I still can't believe I paid $150 plus shipping costs for this mess. This is not an original Air Jordan by any means...not even close...in fact, it's closer to a knockoff brand. The shoes are like those made in China and it's honestly the worst quality I've ever seen in my life. I'm filing for a refund and I'll just order this same shoe from another site.
I hope my situation can help anyone avoid making the same mistake that I did by buying shoes from DTLR VILLA. They do not deliver original products and they will scam you. Be smart!
"
Jack Payne
Collected.reviews
Nov 23, 2021
Featured for: reports counterfeit shoes and refund request
I ordered 4 pair of shoes
"I ordered 4 pair of shoes, but only received 3 out of the 4. I have been calling, and have been hung up on repeatedly, after waiting 20 mins. I also e..."
Ashley Harris
Trustpilot
Oct 01, 2025
Featured for: missing item; calls hung up repeatedly
BUYER BEWARE!!
"BUYER BEWARE!!! I ordered 2 pairs of slides and a few other clothing items for my son. 1 pair of slides were worn and broken. The bottom was filthy up..."
Shanequa Allen
Trustpilot
Oct 01, 2025
Featured for: received used, defective shoes; no return
I ordered the ed hardy shoes from…
"I ordered the ed hardy shoes from them..They definitely ship in a timely manner I received shoes in a timely manner buttttt I ordered a pair for me an..."
Kayla
Trustpilot
Oct 01, 2025
Featured for: timely shipping but wrong sizing
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
B
Brandon Patrick
trustpilot.com
Oct 01, 2025
First
First, I wish you could leave a no star review. I am completely dissatisfied with DTLR’s return policies. I was told to pay a pair of shoes off and I...
S
S Henley
trustpilot.com
Oct 01, 2025
Horrible experience
Horrible experience. Sent my 11 year old for basketball shoes I had to work. Her dad ran her up to DTLR. He does not know her size so they measured he...
N
NOYB
trustpilot.com
Oct 01, 2025
Trashy
Trashy, Rude Customer Service employee!!!...
M
Mike Addison
trustpilot.com
Oct 01, 2025
Ordered a 120$ pair of shoes
Ordered a 120$ pair of shoes , only to finally get them they are 2 right shoes.. asked could i return to store , they said they can’t take back defect...
N
Norman Grant
trustpilot.com
Oct 01, 2025
2 stars only because I actually got the…
2 stars only because I actually got the item. Shoes were packa...
A
Ashley Harris
trustpilot.com
Oct 01, 2025
I ordered 4 pair of shoes
I ordered 4 pair of shoes, but only received 3 out of the 4. I have been calling, and have been hung up on repeatedly, after waiting 20 mins. I also e...
S
SirRoc From da Low
trustpilot.com
Oct 01, 2025
If I could make this a 0 I would
If I could make this a 0 I would, I ordered shoes from these people just for them to send it to a completely different City and I called them 3 separa...
M
Massiel de Paula
trustpilot.com
Oct 01, 2025
Don’t buy from this stores
This store is thieves I bought a backpack the backpack never arrived they sent me an email that my item had arrived I called FedEx they told me that t...
M
Motivational Moments
trustpilot.com
Oct 01, 2025
Ordered a pair of shoes over a month…
Ordered a pair of shoes over a month ago! They created a shipping label and never sent the order! When I called their customer service it sa...
B
Blue Douglas
trustpilot.com
Oct 01, 2025
Don’t order online
Trash! Ordered school clothes from this site and paid an extra 20 dollars for express shipping. Not only did I not receive my items in timely manner,...
K
Kathryn Hensley
trustpilot.com
Oct 01, 2025
I bought a pair of shoes for my son the…
I bought a pair of shoes for my son the other day, I payed $81.00 and then the next day they said my order was canceled because they were sold out. Th...
S
Shanequa Allen
trustpilot.com
Oct 01, 2025
BUYER BEWARE!!
BUYER BEWARE!!! I ordered 2 pairs of slides and a few other clothing items for my son. 1 pair of slides were worn and broken. The bottom was filthy up...
R
Ron
trustpilot.com
Oct 01, 2025
Never again
I ordered sneakers from them over a week ago. Never received an email after the initial receipt. I emailed them a couple of times asking what the stat...
C
Cameron
trustpilot.com
Oct 01, 2025
Any shoe store is better
Any shoe store is better. Bad prices, bad policies, no refunds. You can get ev...
T
Terrence
trustpilot.com
Oct 01, 2025
I will never buy from this merchant…
I will never buy from this merchant again have one of the worst customer service and return policy’s suck. You don’t get a full refund, and who wants...
T
TheBiggest
trustpilot.com
Oct 01, 2025
Im from Birmingham Alabama
Im from Birmingham Alabama. Do NOT, I repeat, do NOT put a raffle in if you trying to get any kicks! I won a raffle for the 14 ferraris Jordans, and c...
L
Lewis Ryczek
trustpilot.com
Oct 01, 2025
Horrible customer service never ship my…
Horrible customer service never ship my...
C
Christopher Maxwell
trustpilot.com
Oct 01, 2025
Poor customer service
Poor customer service. 2 different sized shoe were sent. Asked for it to be corrected, and was told a new pair would be shipped. Days later...
K
Kayla
trustpilot.com
Oct 01, 2025
I ordered the ed hardy shoes from…
I ordered the ed hardy shoes from them..They definitely ship in a timely manner I received shoes in a timely manner buttttt I ordered a pair for me an...
T
Tina Gates
trustpilot.com
Oct 01, 2025
I ordered shoes for overnight shipping …
I ordered shoes for overnight shipping and still haven't gotten the item I purchased, . and was told that their policy for overnight shipping was 2 bu...
Conclusion
User reviews consistently raise concerns about order fulfillment, returns, and product condition. Reported issues include missing or wrong items, used or damaged goods, and difficulties obtaining refunds or return labels. Communication and in-store vs. corporate policy inconsistencies are recurring themes. Prospective buyers should verify the store’s return policy, retain order and packaging photos, and consider payment methods that support disputes when necessary.