In this review sample, complaints focus on fit and comfort problems, perceived declines in materials, and poor responsiveness from customer support. Multiple reviews mention oversized fit, wider straps, and thin insoles leading to discomfort. A separate thread of complaints concerns promoted discounts or returned items where customers say support was unhelpful. If you’re considering Earth Shoes, check sizing guidance, inspect return and promo code policies, and document communications with customer service before committing to a purchase.
Examples from available reviews (Dec 2021 – Feb 2026).
Customer received defective shoes with thin insoles causing foot pain.
“The insoles were so thin and flimsy that it was like walking around on cardboard.”
Gift shoes were much larger and customer service didn't respond.
“we got absolutely no help from customer service”
Advertised discount code didn't work and customer service offered no help.
“invalid/false advertising, non-existent customer service, awful business model”
Company changed design and materials, resulting in oversized, unattractive shoes.
“basically a shoe that looks like a clown shoe”
Multiple reviewers report unhelpful or non-responsive customer service when seeking returns, exchanges, or assistance with problems.
At least one reviewer reports advertised discounts or promo codes not applying and customer service refusing to honor the advertised price.
Most reviewers describe poor fit or comfort—oversized fit, wide straps, thin insoles or painful wear, sometimes causing medical discomfort.
Several reviewers report perceived declines in materials and construction: thinner insoles, synthetic materials replacing leather, and altered fit.
Reviewers describe misleading promotions and a lack of timely replies to inquiries, including rejected promo codes and no responses.
Overall impressions in these reviews are negative, with multiple customers saying they will stop buying due to quality and service issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (10) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Shipping times were unclear and customer service provided no updates.
“The shipping time is misleading.”
Size 6 shoes were too large and customer service didn't respond.
“No customer service whatsoever.”
Leather cracked on one shoe after minimal use and warranty denied.
“one side panel on one shoe had the leather cracking and tearing”
Good shoes but terrible customer service prevents reordering.
“WORST customer service service.”
Return and refund issues left reviewer without refund and customer service unresponsive.
“Earth Shoes has the WORST CUSTOMER SERVICE EVER!!!!”
Gift shoes were much larger and customer service didn't respond.
“we got absolutely no help from customer service”
Purchased ballet flats that were extremely painful to wear.
“These have to be the most painful shoes I've ever worn.”
Company changed design and materials, resulting in oversized, unattractive shoes.
“basically a shoe that looks like a clown shoe”
Advertised discount code didn't work and customer service offered no help.
“invalid/false advertising, non-existent customer service, awful business model”
Longtime customer reports poorer materials and oversized, uncomfortable shoes.
“The quality has really gone down.”
I will never buy from Earth Shoes again. Poor quality control and inferior product. I have been a big fan of Earth shoes, I have been buying them for years. But after my most recent purchase I was sorely disappointed with the quality. The insoles were so thin and flimsy that it was like walking around on cardboard. I found myself limping and had to see a podiatrist to get the pain taken care of. I am returning them as defective and hope they can be replaced with a better quality product. I am very disappointed and I don’t think I’ll buy from them again!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Earth Shoes is a consumer footwear brand selling shoes through its own website and third-party retailers. The brand is associated with casual and comfort-oriented footwear across multiple styles. Consumers researching Earth Shoes commonly look for sizing, material quality, return policies, and customer-support experiences before purchasing.