Reviews Analyzed
6
We Collect & Analyze Reviews
Earth Shoes
Experiences & Reviews
Earth Shoes is a consumer footwear brand selling shoes through its own website and third-party retailers. The brand is associated with casual and comfort-oriented footwear across multiple styles. Consumers researching Earth Shoes commonly look for sizing, material quality, return policies, and customer-support experiences before purchasing.
Overview & Key Metrics
Positive Sentiment
17%
Latest Review
17d
Overall Rating
1.5
Our Analysis
🎯
Service quality
Multiple reviewers report unhelpful or non-responsive customer service when seeking returns, exchanges, or assistance with problems.
Share of mentions
Mixed
10%
💰
Value for money
At least one reviewer reports advertised discounts or promo codes not applying and customer service refusing to honor the advertised price.
Share of mentions
Mixed
5%
⚡
User experience
Most reviewers describe poor fit or comfort—oversized fit, wide straps, thin insoles or painful wear, sometimes causing medical discomfort.
Share of mentions
Weak
29%
🔧
Product quality
Several reviewers report perceived declines in materials and construction: thinner insoles, synthetic materials replacing leather, and altered fit.
Share of mentions
Mixed
19%
📞
Communication
Reviewers describe misleading promotions and a lack of timely replies to inquiries, including rejected promo codes and no responses.
Share of mentions
Mixed
10%
⭐
Overall experience
Overall impressions in these reviews are negative, with multiple customers saying they will stop buying due to quality and service issues.
Share of mentions
Weak
28%
Our Independent Methodology
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 6 verified reviews (December 2021 – October 2025).
Bootie
"I will never buy from Earth Shoes again. Poor quality control and inferior product. I have been a big fan of Earth shoes, I have been buying them for years. But after my most recent purchase I was sorely disappointed with the quality. The insoles were so thin and flimsy that it was like walking around on cardboard. I found myself limping and had to see a podiatrist to get the pain taken care of. I am returning them as defective and hope they can be replaced with a better quality product. I am very disappointed and I don’t think I’ll buy from them again!
"
Laura Martin
Collected.reviews
Dec 09, 2021
Featured for: mentions medical issue and defect
Gave as a gift and shoe size was alot…
"Gave as a gift and shoe size was alot larger than a normal size. When I tried to return, we got absol..."
Barbara Söderström
Trustpilot
Oct 01, 2025
Featured for: no customer service response
I would give no stars if that was an…
"I would give no stars if that were an option. They send me email advertising. I received an email to check out an item I had in my cart for a specific..."
Deborah Richards
Trustpilot
Oct 01, 2025
Featured for: invalid discount code advertised
NOW LOW QUALITY, UNATTRACTIVE SHOES.
"The original earth shoes were my favorite shoes; it was bought out by another company 2021. The Berri shoe has been completely changed. It went from a..."
Lyn Serfass
Trustpilot
Oct 01, 2025
Featured for: downgraded quality and fit
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 6 reviews
All Customer Reviews
Sources: Trustpilot (5) · Collected.reviews (1) · Quotes shortened · As of: October 2025
B
Barbara Söderström
trustpilot.com
Oct 01, 2025
Gave as a gift and shoe size was alot…
Gave as a gift and shoe size was alot larger than a normal size. When I tried to return, we got absol...
L
L. A. Chancey
trustpilot.com
Oct 01, 2025
"ballet flats."
I purchased the "ballet flats." Tose Lug Sole Square Toe Casual Ballet Flats × 1 8.5 / M / Black Tose Lug Sole Sq...
L
Lyn Serfass
trustpilot.com
Oct 01, 2025
NOW LOW QUALITY, UNATTRACTIVE SHOES.
The original earth shoes were my favorite shoes; it was bought out by another company 2021. The Berri shoe has been completely changed. It went from a...
D
Deborah Richards
trustpilot.com
Oct 01, 2025
I would give no stars if that was an…
I would give no stars if that were an option. They send me email advertising. I received an email to check out an item I had in my cart for a specific...
L
Lyn FL Lyn
trustpilot.com
Oct 01, 2025
Shoe Quality has gone down!
I have purchased earth shoes for many years. Something has happened at this company. The quality has really gone down. The straps have become wider, t...
L
Laura Martin
Collected.reviews
Dec 09, 2021
Bootie
I will never buy from Earth Shoes again. Poor quality control and inferior product. I have been a big fan of Earth shoes, I have been buying them for years. But after my most recent purchase I was sorely disappointed with the quality. The insoles were so thin and flimsy that it was like walking around on cardboard. I found myself limping and had to see a podiatrist to get the pain taken care of. I am returning them as defective and hope they can be replaced with a better quality product. I am very disappointed and I don’t think I’ll buy from them again!
Conclusion
In this review sample, complaints focus on fit and comfort problems, perceived declines in materials, and poor responsiveness from customer support. Multiple reviews mention oversized fit, wider straps, and thin insoles leading to discomfort. A separate thread of complaints concerns promoted discounts or returned items where customers say support was unhelpful. If you’re considering Earth Shoes, check sizing guidance, inspect return and promo code policies, and document communications with customer service before committing to a purchase.