Many reviewers compliment the design and materials and say staff are helpful. Several customers mention fast delivery and a website that’s easy to use. Fewer reviews describe refused refunds, defective or mismatched items, and at least one pricing complaint. Overall, feedback splits between very satisfied buyers and clear problem reports.
Examples from available reviews (Jan 2012 – Mar 2026).
Reviewer praises product designs, materials, and customer service.
“Great products, love the designs.”
Company helped cancel an accidental order and followed up promptly.
“they also helped me cancel an order”
Customer alleges received misleading dresses and poor refund communication.
“Refused a refund.”
Price comparison claims the jacket is overpriced compared to Shein.
“This is a rip off!”
Several reviewers say staff respond quickly and help fix problems. They mention phone support for sizing, canceling orders, and fast follow-up after negative reviews. A few describe defective-item issues that were handled poorly or left unresolved.
Some reviewers call the prices reasonable and a good deal for handcrafted or unique items. A few point to specific products as worth the cost. One reviewer said a jacket cost too much compared with a low-cost retailer.
Reviewers often describe the website as simple to use and say orders arrived as expected. Several buyers report delivery within a week. Others mention backorders or slower shipping for certain items.
Many customers praise the design, comfortable fit, and sturdy materials. Several highlight the handmade look and unique color choices. A smaller number report defects or items that didn’t match the example photo.
Many reviews mention proactive updates and quick replies from customer service. Some say staff followed up after cancellations and corrected order mistakes. A few complaints focus on weak communication about refunds or refunds being refused.
Many five-star reviews describe being happy with the order, product, and service. Several one-star reviews point to refund problems, defects, or pricing. The reviews show a clear split between high satisfaction and specific failures that drove low ratings.
For each review, the core experience based on original source reviews.
Sources: Sitejabber (14) · Trustpilot (9) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Price comparison claims the jacket is overpriced compared to Shein.
“This is a rip off!”
Blouse arrived in seven days; reviewer was satisfied overall.
“it got delivered within 7 days”
Reviewer praises product designs, materials, and customer service.
“Great products, love the designs.”
Website was easy to use and shipping was on time.
“The website is easy to use”
Initially skeptical, reviewer found product met expectations and recommends.
“This actually delivered exactly what it promised”
Order arrived and reviewer was happy with it.
“My order came today and I am happy with it”
Reviewer loves their clothes and reports good quality so far.
“Love there clothes, ordered few and so far good quality”
Order arrived and reviewer was happy with it.
“My order came today and I am happy with it”
Customer alleges received misleading dresses and poor refund communication.
“Refused a refund.”
I contacted Eastern Serenity to purchase something special for my wife and was impressed with the level of customer service I was provided.I got a great deal on peacock earrings, and my wife loved them!The attendants made sure that I got what I needed and checked up on me periodically to make sure that I got the best treatment. Besides, they have so much jewelry to choose from and they are dedicated to your satisfaction. Also, you will be completely satisfied with their customer service reps who know exactly what they're talking about. I was concerned about purchasing online, but I found out that it was much easier than going shopping yourself! I will surely come here again in search of more jewelry!
Company helped cancel an accidental order and followed up promptly.
“they also helped me cancel an order”
Company responded quickly and resolved prior product and review issues.
“my negative review was quite quickly responded to”
The Paris Pants are cool, comfy, and available in multiple colors.
“So cool and comfy.”
Manager provided very helpful sizing and color advice over the phone.
“super helpful with sizing info, color matching”
Del Sol Palazzo pants were comfortable, stylish, and reasonably priced.
“Good price and real hand-made.”
Leather necklace cords were a great value and worked perfectly.
“they were a great value.”
Reviewer enjoys many eclectic, gifted jewelry pieces from the company.
“I have been gifted many pieces of Eastern Serenity's jewerly and love them all!”
Winner ordered various products; family enjoyed the gifts and home items.
“My nieces loved the silver earrings.”
Purchased several uniquely designed bags and loved them.
“Unique designs from Thailand designs.”
Skye Bracelet arrived quickly, presented well, and was handmade quality.
“Wife loved it.”
Received a dragonfly brooch that looked dull and unlike the example.
“nothing like the vibrant colored one they use as an example.”
Often orders unique items, but shipping delays and backorders reduce rating.
“often their stuff is backordered or takes a while to ship”
Company quickly corrected an oversized order and provided pleasant support.
“they very quickly and efficiently corrected the problem.”
Earrings were defective and customer service handled complaints poorly.
“they kept falling off they were defective because of poor quality.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Eastern Serenity runs an online store selling jewelry, apparel, and home accessories. Product pages show photos, sizing information, material details, and prices. Customers order through the site and can contact support by email or phone. The company processes orders, ships them out, and usually provides tracking details.