Some reviewers describe Echelon bikes as sturdy, quiet, and helpful for sticking to a workout routine. More reviews point to repeated software breakdowns, devices that rely on an active subscription, and service tickets that never get resolved. Many customers also mention long waits for parts, missed technician visits, and refunds that were refused.
Examples from available reviews (Nov 2021 – Feb 2026).
Equipment quality is superb and competitively priced, app needs improvement.
“Product quality is superb compared to the others in the space”
Sturdy screenless sport bike helped build routine and improve fitness.
“I love my echelon sport bike”
Defective treadmill replacement delayed with repeated delivery failures and excuses.
“Once they take your money, it feels like the company does not exist operationally.”
Bike requires membership to operate and charges automatically after trial.
“It requires the app to even just use Free Ride.”
Service complaints often involve technicians who do not show up, repairs that drag on, and spare parts that are not provided. Several reviewers also say they paid for installation or delivery that never happened, and that promised refunds are still unresolved.
Multiple reviewers say key features and performance metrics are locked behind a paid membership, leaving the hardware unusable for some people without the subscription. Some praise the bike’s price and build, but those comments appear less often than complaints about paywalls and subscriptions.
Users repeatedly mention app and device issues, including forced updates, frequent logouts, dropped connections mid-class, and machines that require an internet connection to work. A smaller number report smooth, routine-building use, but those stories are relatively rare.
Some reviews call the hardware quiet, sturdy, and easy to assemble. Others describe defective units, missing parts on arrival, tablet crashes, recurring error codes, and software updates that fail again and again.
Customers mention phone numbers that do not connect, slow replies, repeated requests to send videos, and long delays in booking repairs. Several reviews say these communication issues made returns, refunds, or quick fixes harder to get.
Reviews split sharply between strong satisfaction with the physical hardware and frustration with the software, subscription limits, and after-sales support. Good experiences with the equipment stand in stark contrast to frequent complaints about usability and service.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Trustpilot (13) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Former employee claims company is poorly managed and products cheaply made.
“The bike are all made in China and cost around 10$ each.”
Faulty machine and company reluctant to accept return or fix issues.
“Machine quality is very poor and reluctance to take back their own faulty product”
Equipment quality is superb and competitively priced, app needs improvement.
“Product quality is superb compared to the others in the space”
Treadmill issues and slow customer support; replacement part backordered.
“the replacement part has been backordered for over a month.”
Treadmill software fails updates and support repeats basic troubleshooting.
“software consistently fails to update — it just times out or hangs”
Bikes now locked to subscription; upgrading firmware risks losing access.
“they are now locked to the subscription model.”
Customer service refused to send spare parts while bike stopped functioning.
“Completely refused to send any spare parts”
Paid for premium installation but technicians never showed; support bad.
“They never showed to install my treadmill after I paid for premium service.”
Website and app prevent cancelling subscriptions and contact info is disconnected.
“the customer service number printed on their invoices is disconnected.”
Defective treadmill replacement delayed with repeated delivery failures and excuses.
“Once they take your money, it feels like the company does not exist operationally.”
Member website confusing and customer service wait times excessive.
“Website for members absurd and no direction on renewing membership and activating.”
Very few live classes, app required, and costly monthly subscription abroad.
“there are no live classes whatsoever and am down to 2 on-demand classes.”
Paid for delivery, assembly, and mat but services and mat not delivered.
“there was NO ‘white-gloved’ service or assembly on the day.”
Treadmill requires expensive subscription for basic screen features, poor value.
“Overall, this treadmill feels like a trap.”
Brand new treadmill arrived faulty and support delayed engineer visit.
“it is constantly beeping, displaying U0.6 on the lcd screen.”
Bike is unusable without costly subscription after trial.
“The bike is virtually a dead weight without a subscription.”
App and treadmill control panel repeatedly fail to function properly.
“The control panel on the treadmill has a 50/50 shot of working.”
Forced software update requires internet and locks basic functionality.
“the bike I paid for now requires an internet connection just to function”
Bike requires membership to operate and charges automatically after trial.
“It requires the app to even just use Free Ride.”
New display removed free statistics; now paywalled and support unhelpful.
“YOU HAVE TO PAY just to see your personal statistics”
Customer service unhelpful and equipment quality poor.
“Absolutely the worst company to deal with.”
Company removed familiar music and reduced class experience quality.
“They don’t care about members it’s all about the bottom line.”
Tablet crashes, freezes, and failed updates; support refuses replacement.
“The tablet is plagued with crashes, freezes, and failed updates”
Device frequently logs out and is difficult to restart.
“Logs you out routinely and brutal to get back up and running.”
App cuts out mid-class and lacks resume functionality.
“the app keeps on cutting out in the middle of a class”
Treadmill arrived damaged and missing hardware; refund unresolved.
“the hardware kit was missing”
Treadmill arrived defective; refund process was slow and exhausting.
“we still do not have a refund”
Bike requires app pairing to provide resistance and now won't power on.
“I can't just get on it and ride.”
Support delayed repairs for broken speed sensor; user reported them.
“I’ve waited weeks upon weeks to hear back from customer service about a broken speed sensor.”
Bike is unusable if it can't connect to Wi-Fi, app, or screen.
“this bike is useless if 1. You can’t connect to wifi”
Customer support unhelpful, slow, and repeatedly requests videos.
“This company has to have the worst customer service I have ever experienced.”
Return received by Echelon but company refuses to refund customer.
“Echelon Fitness refuses to refund my money.”
Sturdy screenless sport bike helped build routine and improve fitness.
“I love my echelon sport bike”
I don't normally write reviews but felt I had to. Due to the COVID 19 pandemic that limited outdoor activities, I decided to look for a great bike for indoor cardio workouts and end up getting the Echelon EX-5 bike. To my surprise, it was easy to assemble & I began using it right away. The bike is very sturdy and extremely quiet making it a perfect fit for our needs especially living in an apartment building. I use my iPad to record my miles, calories, etc. on the Echelon app. For the price, it is quite a deal. I definitely recommend this bike for cardio enthusiasts and for active individuals seeking a gym-worthy bike offering a different degree of workout.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Echelon designs and makes connected fitness equipment such as stationary bikes, treadmills, rowers, and fitness mirrors. It also runs a subscription fitness app with live and on-demand classes and workout tracking. Echelon sells accessories and replacement parts and distributes its equipment online and through retail partners. Delivery, assembly, and support resources are available through its website and mobile app.