Reviews Analyzed
4
We Collect & Analyze Reviews
eCig-City
Experiences & Reviews
eCig-City is a retailer of electronic cigarettes, e-liquids and vaping accessories, with both in-store and online ordering referenced in customer feedback. People searching reviews typically want information on product quality, pricing, shipping, returns and staff service. This summary synthesizes recent customer reports to help shoppers evaluate those aspects before purchasing.
Overview & Key Metrics
Positive Sentiment
75%
Latest Review
18d
Overall Rating
3.8
Our Analysis
🎯
Service quality
Mixed reports: some reviewers praise friendly, helpful staff and prompt shipping, while others describe poor in-store handling and refused refunds.
Share of mentions
Mixed
22%
💰
Value for money
Mixed comments on price: several customers mention affordable prices and good deals, while others report being overcharged or receiving fewer items.
Share of mentions
Mixed
17%
⚡
User experience
Customer experiences vary: some describe fast shipping and enjoyable shopping, others report canceled orders, refund refusals, and unsafe products.
Share of mentions
Mixed
22%
🔧
Product quality
Limited but negative mentions: at least one reviewer reported deteriorated products and unsafe items that had to be discarded.
Share of mentions
Weak
6%
📞
Communication
Communication problems appear: reviewers reported unanswered calls, disputed refunds and lack of follow-up on changed or missing orders.
Share of mentions
Weak
11%
⭐
Overall experience
Overall impressions are mixed: positive notes on staff and shipping contrast with serious complaints about refunds, missing items and product safety.
Share of mentions
Mixed
22%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 4 verified reviews (November 2021 – October 2025).
Cigarette
"It is a great store with a variety of products at affordable prices as well. It was fun shopping with my friends for the first time. However, after a month we went back, everything was different. From the way, the attendants handled us, to the packaging. We dint like it. We even asked the guy on the counter to refund our money, he refused. The products’ quality had also depreciated greatly. They were not as good as the first ones. We were even afraid of using them and we had to discard them. I’m not visiting that shop again in my life."
Anna Michael
Collected.reviews
Nov 08, 2021
Featured for: Initial positive, later quality complaint
Great staff very friendly and helpful
"Great staff very f..."
linda shaw
Trustpilot
Oct 01, 2025
Featured for: Short praise for friendly staff
They charge me 44 dolars for my…
"They charge me 44 dolars for my purchase ,after 7 days they send me a email saying they have change my order , to only 2 item worth 20 dolars ,no refu..."
aldo
Trustpilot
Oct 01, 2025
Featured for: Detailed refund and delivery complaint
Don't believe everything you hear
"I've heard some boy so good stuff about ecig-city. I just placed my first order with them on in Dec 31st. Today is Jan..."
kimberly reed
Trustpilot
Oct 01, 2025
Featured for: Positive shipping, price praise
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 4 reviews
All Customer Reviews
Sources: Trustpilot (3) · Collected.reviews (1) · Quotes shortened · As of: October 2025
l
linda shaw
trustpilot.com
Oct 01, 2025
Great staff very friendly and helpful
Great staff very f...
a
aldo
trustpilot.com
Oct 01, 2025
They charge me 44 dolars for my…
They charge me 44 dolars for my purchase ,after 7 days they send me a email saying they have change my order , to only 2 item worth 20 dolars ,no refu...
k
kimberly reed
trustpilot.com
Oct 01, 2025
Don't believe everything you hear
I've heard some boy so good stuff about ecig-city. I just placed my first order with them on in Dec 31st. Today is Jan...
A
Anna Michael
Collected.reviews
Nov 08, 2021
Cigarette
It is a great store with a variety of products at affordable prices as well. It was fun shopping with my friends for the first time. However, after a month we went back, everything was different. From the way, the attendants handled us, to the packaging. We dint like it. We even asked the guy on the counter to refund our money, he refused. The products’ quality had also depreciated greatly. They were not as good as the first ones. We were even afraid of using them and we had to discard them. I’m not visiting that shop again in my life.
Conclusion
Customer feedback for eCig-City is mixed. Several reviewers praise friendly staff, fast shipping and low prices, indicating reliable service experiences for some customers. However, significant complaints include disputed charges, missing or changed orders without full refunds, unanswered calls and at least one report of degraded product quality. Prospective buyers should check order confirmations, tracking details, and the seller’s refund/return policy before purchasing, and keep records of communications if issues arise.