Several reviewers describe friendly staff and fast delivery. A smaller group reports billing mistakes and refund requests that were not resolved. One reviewer says product condition has worsened. Overall, the feedback mixes satisfied purchases with clear complaints.
Examples from available reviews (Nov 2021 – Feb 2026).
Staff were very friendly and helpful.
“Great staff very friendly and helpful”
Customer alleges incorrect charges, non-delivery, and incomplete refund.
“They charge me 44 dolars for my purchase”
Fast shipping and low prices; customer recommends them.
“Shipping was really fast, prices are amazing.”
Product quality declined and staff refused a refund.
“The products’ quality had also depreciated greatly.”
One reviewer describes the in-store team as very friendly and helpful. Other reviews point to billing errors and a refund that was refused after a complaint. The after-sale handling reads weaker than the front-line service.
One review links low prices and fast shipping with good value. Another claims they were charged incorrectly, which hurt the value of the purchase. Views on value split between price satisfaction and billing problems.
Reviewers mention quick shipping and pleasant in-person interactions, both of which lift the buying experience. One review specifically notes a drop in product condition that reduced satisfaction after purchase. No one mentions website navigation or the checkout process.
One review says product quality had noticeably depreciated. The same review reports staff refusing to refund the item. Other reviews do not mention durability, packaging, or long-term reliability.
At least one review describes in-store communication as friendly and helpful. Billing disputes and an unresolved refund suggest communication broke down when problems came up. Few reviews give clear details on response times or email exchanges.
Feedback runs from warm in-store service and fast delivery to serious complaints about charges and refunds. One report of reduced product quality further dims the picture. The reviews show a clear divide between satisfied and dissatisfied buyers.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (3) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Staff were very friendly and helpful.
“Great staff very friendly and helpful”
Customer alleges incorrect charges, non-delivery, and incomplete refund.
“They charge me 44 dolars for my purchase”
Fast shipping and low prices; customer recommends them.
“Shipping was really fast, prices are amazing.”
It is a great store with a variety of products at affordable prices as well. It was fun shopping with my friends for the first time. However, after a month we went back, everything was different. From the way, the attendants handled us, to the packaging. We dint like it. We even asked the guy on the counter to refund our money, he refused. The products’ quality had also depreciated greatly. They were not as good as the first ones. We were even afraid of using them and we had to discard them. I’m not visiting that shop again in my life.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
eCig-City sells electronic cigarettes, vaping devices, e-liquids, coils, batteries, and accessories. It runs an online store as well as physical retail locations. Product pages usually list specs, nicotine strengths, and ingredient details. Customers can order online for domestic shipping or buy in store. Support is typically available by phone, email, and at in-store counters.