Many shoppers mention big savings, a wide range of fragrances and cosmetics, and quick order handling. A large group praises easy ordering and dependable packaging. Some low-rated reviews report missing items, canceled orders, or refunds that never arrive. A smaller group says the products received looked counterfeit or degraded.
Examples from available reviews (Nov 2021 – Mar 2026).
Large fragrance selection with easy ordering and best prices.
“Big collection of fragrances.”
Order shipped quickly and was carefully packaged.
“Fast shipping. Carefully packaged.”
Received an apparently fake product and couldn't obtain a return label.
“I received what appears to be a fake product from eCosmetics.”
Paid for expedited delivery but shipment took seven days; reviewer calls it a scam.
“Do not order Expedited delivery service! It is a Scam!”
Several reviewers describe order support as responsive and helpful. A separate set of low-rated complaints cites canceled orders, missing paid items, and refunds that stall or never show up. These service breakdowns drive the harshest negative feedback.
Many reviewers point to low prices, frequent discounts, and broad availability. Customers often mention good deals and occasional free samples as reasons to come back. Few reviews dispute the value.
Many customers say checkout is quick and simple and products are easy to find. Some mention slow loading, cart glitches, and login issues that stopped purchases. Experiences split between smooth orders and occasional technical problems.
Most comments say fragrances and cosmetics arrived authentic and well packaged. A minority of low-rated reviews reports makeup that seems questionable or performs poorly and raises authenticity concerns. These quality complaints appear alongside other fulfillment issues.
Several reviewers mention clear tracking updates and on-time delivery notices. A smaller group reports mixed messages, pre-order status that was not disclosed, or trouble getting return labels. Communication problems show up mostly in disputed or delayed orders.
Feedback splits sharply between high-rated purchases and severe negative incidents. Many customers report smooth orders with good pricing and fast delivery. A noticeable minority describes unresolved disputes and questions whether orders were handled properly.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · bbb.org (10) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Great experience with good price and fast shipping.
“Great experience great price fast shipping”
Received an apparently fake product and couldn't obtain a return label.
“I received what appears to be a fake product from eCosmetics.”
No indication items are pre-orders; company appears to be drop-shipping.
“There is NO indication that any item you order is a pre-order.”
Order marked as pre-order and could not be canceled despite policy absence.
“pre-orders are not able to be canceled.”
Paid for expedited delivery but shipment took seven days; reviewer calls it a scam.
“Do not order Expedited delivery service! It is a Scam!”
Received eyeshadow with poor pigment, suggesting it was old or not authentic.
“the pigment of the eyeshadows was very low”
Received different free gifts than selected and poor customer service response.
“it was replaced with a scalp massager.”
Believes company attempted fraudulent charges and gave conflicting cancellation reasons.
“Scam. I think theyre just trying to get your credit card information”
Missing paid item, customer service refused replacement and withheld video evidence.
“received my package with only 2 free gifts and not that eye liner I paid for”
Company canceled order three times citing unverifiable account information.
“They canceled my order 3 times”
I want to thank you for being so easy to work with. I've tried other shopping sites that are just not as good. The pictures are great, the descriptions are detailed. You have a nice mix of products so I can always find something new. The shopping cart is very easy to use and I like that I can save stuff in my wish list. Also, the lipstick I bought is very high quality and I've had no problems with it. The packaging is also very high quality and I love the sweet smell of the lipstick itself. It is light and very nice on the lips. The packaging was lovely. The shipping was quick. I would definitely buy from here again. Thanks so much!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
eCosmetics runs an online store selling branded fragrances, makeup, skincare, and haircare. The website shows listings with brand names, photos, and product descriptions. Customers order through the checkout and the company ships purchases through its fulfillment operations. Customer support is available for order questions and returns. The site accepts common online payment methods and shows shipping options at checkout.