Reviews show that many customers find eCosmetics to offer competitive pricing, fast shipping and a user-friendly website—several note success finding discontinued items and using payment options like Klarna. Product descriptions, images and packaging receive frequent praise, and multiple reviewers cite repeat purchases. However, a minority of customers report serious issues such as non-delivery, missing items and confusing or contradictory email offers. If you plan to buy, consider checking shipment tracking, payment and return policies, and keep order confirmations in case you need follow-up with customer service.
Examples from available reviews (Nov 2021 – Feb 2026).
Sells authentic, high quality products at competitive prices.
“authentic, high quality products”
Website is slow, confusing, and follow-up communications are contradictory.
“Your site is slow and doesn't keep track of what is in your cart.”
Received package missing the main device; customer service denied responsibility.
“the package arrived without the device—only the brush and a few creams were inside.”
Easy shopping experience and a high-quality, nicely packaged lipstick.
“Also, the lipstick I bought is very high quality”
Most reviewers report fast shipping, helpful customer service and smooth order handling; a smaller number report missing orders or fulfillment problems.
Many customers note competitive prices, frequent discounts and good value; several reviewers mention finding discontinued items or savings versus retail.
Users commonly describe the website as easy to use and accessible; a few customers report slow pages, cart issues and confusing pricing emails.
Buyers frequently describe products as authentic and well packaged, praising quality and scent; isolated reports concern items missing from shipments.
Several reviews praise tracking updates, shipment notifications and helpful staff; some cite contradictory emails and unsatisfactory responses to problems.
Overall impressions are positive with many repeat buyers and recommendations, though a minority report unresolved delivery or service issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · bbb.org (10) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Great experience with good price and fast shipping.
“Great experience great price fast shipping”
Received an apparently fake product and couldn't obtain a return label.
“I received what appears to be a fake product from eCosmetics.”
No indication items are pre-orders; company appears to be drop-shipping.
“There is NO indication that any item you order is a pre-order.”
Order marked as pre-order and could not be canceled despite policy absence.
“pre-orders are not able to be canceled.”
Paid for expedited delivery but shipment took seven days; reviewer calls it a scam.
“Do not order Expedited delivery service! It is a Scam!”
Received eyeshadow with poor pigment, suggesting it was old or not authentic.
“the pigment of the eyeshadows was very low”
Received different free gifts than selected and poor customer service response.
“it was replaced with a scalp massager.”
Believes company attempted fraudulent charges and gave conflicting cancellation reasons.
“Scam. I think theyre just trying to get your credit card information”
Missing paid item, customer service refused replacement and withheld video evidence.
“received my package with only 2 free gifts and not that eye liner I paid for”
Company canceled order three times citing unverifiable account information.
“They canceled my order 3 times”
I want to thank you for being so easy to work with. I've tried other shopping sites that are just not as good. The pictures are great, the descriptions are detailed. You have a nice mix of products so I can always find something new. The shopping cart is very easy to use and I like that I can save stuff in my wish list. Also, the lipstick I bought is very high quality and I've had no problems with it. The packaging is also very high quality and I love the sweet smell of the lipstick itself. It is light and very nice on the lips. The packaging was lovely. The shipping was quick. I would definitely buy from here again. Thanks so much!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
eCosmetics is an online retailer specializing in beauty and personal-care products such as makeup, fragrances and skincare. Shoppers use its e-commerce site to browse branded items, complete purchases with online payment options, and receive shipped orders. Consumers evaluating reviews typically look for feedback on pricing, shipping, site usability and customer support.