Reviews Analyzed
1
We Collect & Analyze Reviews
Ecruve
Experiences & Reviews
Ecruve is an e-commerce fashion retailer operating online and selling clothing items such as dresses and related apparel. Information seekers typically look for product photos, sizing guidance, return and remake policies, and customer-service responsiveness when researching the brand. This summary focuses on what reviewers report about ordering, product condition, communication, and resolution practices.
Overview & Key Metrics
Positive Sentiment
100%
Latest Review
1404d
Overall Rating
4.5
Our Analysis
🎯
Service quality
Single review highlights responsive customer service: the company remade a faulty item or issued a refund and arranged prompt delivery of the replacement.
Share of mentions
Mixed
20%
💰
Value for money
The available review does not mention pricing, discounts, or perceived value; there is no reviewer evidence to assess cost versus benefit.
Share of mentions
Mixed
0%
⚡
User experience
Reviewer was initially hesitant to order from an unfamiliar seller but describes a smooth ordering experience and being pleasantly surprised by the outcome.
Share of mentions
Mixed
20%
🔧
Product quality
Reviewer reports overall product quality exceeded expectations, though one item had an issue that was resolved by remaking and redelivering the item.
Share of mentions
Mixed
20%
📞
Communication
Reviewer explicitly praises communication, saying updates and customer contact exceeded expectations during the issue and resolution process.
Share of mentions
Mixed
20%
⭐
Overall experience
The single reviewer summarizes a positive overall experience, citing quality, service and communication as better than expected after initial hesitation.
Share of mentions
Mixed
20%
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Featured Customer Experiences
Representative examples from 1 verified reviews (October 2025).
Dress
"The thought of making an order with a company I had never heard of before made me a little hesitant.
But the reviews on their website and other websites appeared to be positive, so I decided to give it a shot. I was pleasantly surprised.
The overall quality of my order, as well as the customer service and communication, far exceeded my expectations.
It was given to us to have the item rebuilt or to have the money returned to us despite the fact that we had been notified of an issue with one of our items.
A high level of customer service was provided, and the item was promptly recreated and delivered out to its new owner. "
Mitchel Gleny
Collected.reviews
Dec 14, 2021
Featured for: Mentions refund/rebuild resolution
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 1 reviews
All Customer Reviews
Sources: Collected.reviews (1) · Quotes shortened · As of: October 2025
M
Mitchel Gleny
Collected.reviews
Dec 14, 2021
Dress
The thought of making an order with a company I had never heard of before made me a little hesitant.
But the reviews on their website and other websites appeared to be positive, so I decided to give it a shot. I was pleasantly surprised.
The overall quality of my order, as well as the customer service and communication, far exceeded my expectations.
It was given to us to have the item rebuilt or to have the money returned to us despite the fact that we had been notified of an issue with one of our items.
A high level of customer service was provided, and the item was promptly recreated and delivered out to its new owner.
Conclusion
Based on the single available review, Ecruve demonstrated responsive customer service and clear communication: a faulty item was either remade or refunded and a replacement delivered. The reviewer also reported product quality that exceeded expectations overall. However, this dataset is very limited—one review cannot establish consistent performance across orders, pricing, or long-term reliability. Consumers should verify Ecruve’s return, remake, and shipping policies and consult additional reviews before purchasing. If prompt issue resolution and communication are priorities, this review suggests those aspects are handled satisfactorily in at least one case.