Some buyers describe smooth purchases, attentive customer service, and fair prices. Others report a defective necklace and a return that wasn’t resolved. Another account mentions a shipping delay with no notice, plus a question about whether an app is legitimate.
Examples from available reviews (Nov 2022 – Mar 2026).
Item was delayed and they failed to notify me.
“I was told I would receive my item by mid-September, but I still haven’t gotten it.”
Necklace arrived knotted and cheaply made; returns refused.
“My necklace arrived knotted and it is so cheaply made I cannot undo the knot.”
Asks whether an EF Collection investment app is legitimate.
“I'm currently using the EF Collection app that is not on the Google App Store.”
They sold high quality, reasonably priced jewelry with attentive customer service.
“their customer service was impressive as well.”
One review highlights attentive, impressive support during a purchase. Another describes post-purchase service falling short when a shipment ran late and no one notified the customer.
One reviewer says the jewelry is reasonably priced for its quality. Another calls an item cheaply made and beyond saving, which cuts into the sense of value.
One review describes a smooth shopping experience with helpful staff and an easy checkout. Another raises a separate concern about an EF Collection app that doesn’t appear on Google Play, prompting a trust and verification question.
One review says a necklace arrived knotted and felt cheaply made. Another directly praises the product quality, creating a sharp split between high satisfaction and a serious product issue; the defect report also says the return was refused.
A reviewer says a mid-September delivery was promised but never arrived, and no one reached out with an update. Other positive comments about customer service suggest communication varies by case.
Reviews include happy buyers alongside at least one major product complaint with a return left unresolved. Another entry points to a delivery update failure, and another questions whether an app is legitimate.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (4) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Item was delayed and they failed to notify me.
“I was told I would receive my item by mid-September, but I still haven’t gotten it.”
Necklace arrived knotted and cheaply made; returns refused.
“My necklace arrived knotted and it is so cheaply made I cannot undo the knot.”
Asks whether an EF Collection investment app is legitimate.
“I'm currently using the EF Collection app that is not on the Google App Store.”
I recently purchased some jewelry from EF Collection, and my experience with them was absolutely wonderful. They offer a modern collection of 14k gold jewelry that are handset with diamonds, precious stones, and enamel.
What stood out to me the most were the unique design choices they offered. I loved the mix of delicate and bold styles within their collections. The price range is also quite reasonable considering the quality craftsmanship.
Furthermore, their customer service was impressive as well. The staff was knowledgeable about each piece in detail which made choosing what to buy super easy for me. They were patient enough to answer all my questions without making me feel rushed.
Overall, EF Collection proved themselves as an exceptional brand that cares deeply about providing their clients with not only high-quality products but also memorable experiences as customers.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
EF Collection is a jewelry brand selling necklaces, rings, earrings, and bracelets through its online store and select retail partners. Product pages list details like metal type, dimensions, and care instructions. The site lets customers place orders and manage accounts for purchases and returns. Product photos and size guides help shoppers choose pieces.