Reviews Analyzed
5
We Collect & Analyze Reviews
EF Collection
Experiences & Reviews
EF Collection is a contemporary jewelry brand that designs and retails fine jewelry collections, often sold direct-to-consumer through online channels and select retailers. Consumers searching reviews typically seek information on product quality, pricing, service and authenticity of buying channels.
Overview & Key Metrics
Positive Sentiment
80%
Latest Review
27d
Overall Rating
3.4
Our Analysis
🎯
Service quality
Service reports are mixed but lean negative: one reviewer praised knowledgeable staff, while several others reported delays, refusals and alleged fraudulent behavior.
Share of mentions
Weak
19%
💰
Value for money
Some customers feel the pieces offer reasonable value for craftsmanship; others say items felt cheap or they lost money and questioned the value of purchases.
Share of mentions
Mixed
19%
⚡
User experience
Users raised concerns about unofficial apps and platform behavior, asking if the app is legitimate and reporting closed withdrawal channels and payment demands.
Share of mentions
Weak
10%
🔧
Product quality
Product feedback is split: one reviewer described high-quality, well-designed pieces; others received small, poorly made or knotted items they could not fix.
Share of mentions
Mixed
10%
📞
Communication
Communication quality varies: one review noted patient, informative staff, while others cited lack of proactive updates about delays, returns or channel closures.
Share of mentions
Weak
19%
⭐
Overall experience
Overall impressions diverge: praise for design and service appears, but multiple reviewers report delivery, returns or serious payment and trust issues.
Share of mentions
Weak
24%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 5 verified reviews (November 2022 – October 2025).
A Special Gem: My Experience With EF Collection
"I recently purchased some jewelry from EF Collection, and my experience with them was absolutely wonderful. They offer a modern collection of 14k gold jewelry that are handset with diamonds, precious stones, and enamel. What stood out to me the most were the unique design choices they offered. I loved the mix of delicate and bold styles within their collections. The price range is also quite reasonable considering the quality craftsmanship. Furthermore, their customer service was impressive as well. The staff was knowledgeable about each piece in detail which made choosing what to buy super easy for me. They were patient enough to answer all my questions without making me feel rushed. Overall, EF Collection proved themselves as an exceptional brand that cares deeply about providing their clients with not only high-quality products but also memorable experiences as customers."
Margie Considine
Collected.reviews
Nov 08, 2022
Featured for: Positive product and service details
This "jewelry" is made to look nice in…
"This "jewelry" is made to look nice in pictures and looks like a miniature version upon arrival. My necklace arrived knot..."
Ed Walia
Trustpilot
Oct 01, 2025
Featured for: Product quality and returns complaint
I was told I would receive my item by…
"I was told I would receive my item by mid-September, but I still haven’t gotten it. I had to reach out myself to find out what was going on, only to..."
Olivia Lebow
Trustpilot
Oct 01, 2025
Featured for: Delivery delay and communication failure
I am from south Africa we got robbed by…
"I am from south Africa we got robbed by Lady name marnie she says she's senior manager of EF collection she took all our monies and runaway she no whe..."
Momelezi
Trustpilot
Oct 01, 2025
Featured for: Alleged fraud and withdrawal issues
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 5 reviews
All Customer Reviews
Sources: Trustpilot (4) · Collected.reviews (1) · Quotes shortened · As of: October 2025
O
Olivia Lebow
trustpilot.com
Oct 01, 2025
I was told I would receive my item by…
I was told I would receive my item by mid-September, but I still haven’t gotten it. I had to reach out myself to find out what was going on, only to...
E
Ed Walia
trustpilot.com
Oct 01, 2025
This "jewelry" is made to look nice in…
This "jewelry" is made to look nice in pictures and looks like a miniature version upon arrival. My necklace arrived knot...
M
Momelezi
trustpilot.com
Oct 01, 2025
I am from south Africa we got robbed by…
I am from south Africa we got robbed by Lady name marnie she says she's senior manager of EF collection she took all our monies and runaway she no whe...
c
customer
trustpilot.com
Oct 01, 2025
Is the EF collection money making app legit
Good day EF Collection I am from South-Africa and are always looking for a way to earn money online. I'm currently using the EF Collection app th...
M
Margie Considine
Collected.reviews
Nov 08, 2022
A Special Gem: My Experience With EF Collection
I recently purchased some jewelry from EF Collection, and my experience with them was absolutely wonderful. They offer a modern collection of 14k gold jewelry that are handset with diamonds, precious stones, and enamel.
What stood out to me the most were the unique design choices they offered. I loved the mix of delicate and bold styles within their collections. The price range is also quite reasonable considering the quality craftsmanship.
Furthermore, their customer service was impressive as well. The staff was knowledgeable about each piece in detail which made choosing what to buy super easy for me. They were patient enough to answer all my questions without making me feel rushed.
Overall, EF Collection proved themselves as an exceptional brand that cares deeply about providing their clients with not only high-quality products but also memorable experiences as customers.
Conclusion
Reviews for EF Collection show a clear split: some customers praise contemporary design and helpful in-person staff, while others report problems with product durability, delivery, returns and payment channels. Several reviews raise questions about app legitimacy and a few allege serious financial issues; these should prompt extra caution. If you consider buying, check return and final-sale policies, verify official apps or payment channels, and keep purchase records. For concerns about payments or suspected fraud, contact your bank and the company directly before sending more funds.