Reviews for EF Collection show a clear split: some customers praise contemporary design and helpful in-person staff, while others report problems with product durability, delivery, returns and payment channels. Several reviews raise questions about app legitimacy and a few allege serious financial issues; these should prompt extra caution. If you consider buying, check return and final-sale policies, verify official apps or payment channels, and keep purchase records. For concerns about payments or suspected fraud, contact your bank and the company directly before sending more funds.
Examples from available reviews (Nov 2022 – Feb 2026).
They sold high quality, reasonably priced jewelry with attentive customer service.
“their customer service was impressive as well.”
Necklace arrived knotted and cheaply made; returns refused.
“My necklace arrived knotted and it is so cheaply made I cannot undo the knot.”
Item was delayed and they failed to notify me.
“I was told I would receive my item by mid-September, but I still haven’t gotten it.”
I am from south Africa we got robbed by Lady name marnie she says she's senior manager of EF collection she took all our monies and runaway she no whe...
“I am from south Africa we got robbed by Lady name marnie she says she's senior manager of EF collection she took all our monies and runaway she no whe...”
Service reports are mixed but lean negative: one reviewer praised knowledgeable staff, while several others reported delays, refusals and alleged fraudulent behavior.
Some customers feel the pieces offer reasonable value for craftsmanship; others say items felt cheap or they lost money and questioned the value of purchases.
Users raised concerns about unofficial apps and platform behavior, asking if the app is legitimate and reporting closed withdrawal channels and payment demands.
Product feedback is split: one reviewer described high-quality, well-designed pieces; others received small, poorly made or knotted items they could not fix.
Communication quality varies: one review noted patient, informative staff, while others cited lack of proactive updates about delays, returns or channel closures.
Overall impressions diverge: praise for design and service appears, but multiple reviewers report delivery, returns or serious payment and trust issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (4) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Item was delayed and they failed to notify me.
“I was told I would receive my item by mid-September, but I still haven’t gotten it.”
Necklace arrived knotted and cheaply made; returns refused.
“My necklace arrived knotted and it is so cheaply made I cannot undo the knot.”
Asks whether an EF Collection investment app is legitimate.
“I'm currently using the EF Collection app that is not on the Google App Store.”
I recently purchased some jewelry from EF Collection, and my experience with them was absolutely wonderful. They offer a modern collection of 14k gold jewelry that are handset with diamonds, precious stones, and enamel.
What stood out to me the most were the unique design choices they offered. I loved the mix of delicate and bold styles within their collections. The price range is also quite reasonable considering the quality craftsmanship.
Furthermore, their customer service was impressive as well. The staff was knowledgeable about each piece in detail which made choosing what to buy super easy for me. They were patient enough to answer all my questions without making me feel rushed.
Overall, EF Collection proved themselves as an exceptional brand that cares deeply about providing their clients with not only high-quality products but also memorable experiences as customers.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
EF Collection is a contemporary jewelry brand that designs and retails fine jewelry collections, often sold direct-to-consumer through online channels and select retailers. Consumers searching reviews typically seek information on product quality, pricing, service and authenticity of buying channels.