Reviews Analyzed
5
We Collect & Analyze Reviews
EGO Shoes
Experiences & Reviews
EGO Shoes is a footwear retailer that sells fashion shoes online. Consumers researching the brand typically look for information on shipping, returns, sizing accuracy, product condition and customer service when deciding to purchase.
Overview & Key Metrics
Positive Sentiment
40%
Latest Review
345d
Overall Rating
2.0
Our Analysis
🎯
Service quality
Shipping and returns are inconsistent: one customer reported fast dispatch and correct delivery, while several others reported delayed shipments, customs fees or disputed refunds.
Share of mentions
Weak
24%
💰
Value for money
Multiple reviewers reported unexpected costs — customs fees, return charges or partial refunds — which led them to view purchases as poor value for money.
Share of mentions
Weak
14%
⚡
User experience
One review noted accurate product listings on the website, but there is too little data to draw firm conclusions about the overall online shopping experience.
Share of mentions
Mixed
5%
🔧
Product quality
Product reports vary: one reviewer described items as premium and true to listing, while others received damaged, incorrect or 'cheap' items, indicating inconsistent quality.
Share of mentions
Weak
14%
📞
Communication
Communication varied: some customers received tracking updates and email assistance, while others describe unhelpful responses and ongoing email disputes over refunds.
Share of mentions
Mixed
19%
⭐
Overall experience
Overall impressions range from satisfied repeat buyer to several customers reporting unresolved refunds, costly returns and delivery or customs problems.
Share of mentions
Weak
24%
Our Independent Methodology
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 5 verified reviews (October 2021 – October 2025).
Shoes
"Ordered a pair of shoes on April 26 and I received an email within 24 hrs that my package had been dispatched. I couldn't believe it! Within 10 days, my package arrived, and was impressed that the shoes were a perfect fit and exactly as posted on their website. I commend the company for notifying me when items were shipped and providing me with the tracking numbers. The descriptions were accurate and the quality was premium. I would recommend this company to anyone with a lean frame and expectation for branded, premium quality footwear. Definitely buying all of my shoes from here now.
"
Lisa Yarde
Collected.reviews
Oct 30, 2021
Featured for: Positive: fast shipping, accurate listings
DONT SHOP HERE
"I ordered from here and spent extra for expedited shipping and for it to arrive in 2-3 business days. It ended up being stuck in customs for weeks and..."
Shari Porter
External Source
Sep 08, 2024
Featured for: Customs delays, extra fees, late delivery
This company is a complete scam
"This company is a complete scam! I sent an order back. They tried saying that not all items were returned. They asked for a postage receipt which I ga..."
Anna-Marie
External Source
Nov 15, 2024
Featured for: Refund dispute and unhelpful support
Order # 5001556788
"Order # 5001556788 Update... Thankfully my issue has been resolved. I have been issue the correct amount for my refund. Update..... after I posted abo..."
Atwan Sallen
External Source
Jul 30, 2022
Featured for: Damaged items, partial refund then resolved
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 5 reviews
All Customer Reviews
Sources: External Source (4) · Collected.reviews (1) · Quotes shortened · As of: October 2025
A
Anna-Marie
External Source
Nov 15, 2024
This company is a complete scam
This company is a complete scam! I sent an order back. They tried saying that not all items were returned. They asked for a postage receipt which I ga...
S
Shari Porter
External Source
Sep 08, 2024
DONT SHOP HERE
I ordered from here and spent extra for expedited shipping and for it to arrive in 2-3 business days. It ended up being stuck in customs for weeks and...
K
Katherine
External Source
Mar 28, 2023
DONT BUY FROM HERE!
DONT BUY FROM HERE!! They will rip you off if you try to return items...
A
Atwan Sallen
External Source
Jul 30, 2022
Order # 5001556788
Order # 5001556788 Update... Thankfully my issue has been resolved. I have been issue the correct amount for my refund. Update..... after I posted abo...
L
Lisa Yarde
Collected.reviews
Oct 30, 2021
Shoes
Ordered a pair of shoes on April 26 and I received an email within 24 hrs that my package had been dispatched. I couldn't believe it! Within 10 days, my package arrived, and was impressed that the shoes were a perfect fit and exactly as posted on their website. I commend the company for notifying me when items were shipped and providing me with the tracking numbers. The descriptions were accurate and the quality was premium. I would recommend this company to anyone with a lean frame and expectation for branded, premium quality footwear. Definitely buying all of my shoes from here now.
Conclusion
Review content shows mixed customer experiences with EGO Shoes. One reviewer described prompt dispatch, accurate listings and premium-quality footwear, while multiple others reported problems with returns, partial or missing refunds, customs fees and late deliveries. Communication is inconsistent: some customers received tracking and return labels, others report unhelpful or unresolved email exchanges. Prospective buyers should review the store’s returns and refund policy, confirm who is responsible for customs or duties on expedited shipments, and keep postage/return receipts until refunds are confirmed.