Many reviews describe ongoing problems with returns and refunds, along with customer support that doesn’t help. Several customers report late deliveries, incorrect tracking numbers, and extra fees on arrival. Other reviewers say the items match the website, fit well, and feel higher quality than expected.
Examples from available reviews (Oct 2021 – Feb 2026).
Customer service avoids issuing refunds and is very poor.
“they do anything they can to avoid refunding you😡 customer service is the worst I've ever experienced 😡”
Shoes broke after a single wear and customer service was unhelpful.
“wore them once and they broke.”
Items were true to size, pretty, and as expected.
“I got exactly what I ordered and the items are true to size and very pretty.”
Expedited order delayed in customs and charged unexpected customs fees.
“I owe them $47 for the customs fees.”
Reviews often mention refunds being denied or only partly issued after returns. Some customers say their returns were rejected for supposed odors or marks, thrown away, or met with requests to pay return postage or extra fees.
Some reviewers say the pricing felt fair and the items seemed reasonable for what they cost. Others disagree, pointing to cheap materials and items that fell apart after one wear.
Several customers say their orders were later listed as out of stock, tracking updates were slow, or the tracking number was wrong. A few describe a hard-to-use site and repeated platform problems when trying to manage orders.
Multiple reviewers describe items breaking and materials looking worse than the photos suggest. Other reviews say products run true to size, look good, and match the descriptions.
Customers often say support is unresponsive or hard to reach, and that return explanations change. Some reviews claim customer service agreed to refunds but did not follow through.
Reviews split between happy buyers who got accurate, well-fitting items and frustrated buyers stopped by return or shipping issues. These opposite experiences leave strongly mixed views of the brand.
For each review, the core experience based on original source reviews.
Sources: Sitejabber (20) · External Source (4) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Company rejected refund claiming failed inspection despite tracking proof.
“my refund request was rejected because the item "failed quality inspection.”
Customer service avoids issuing refunds and is very poor.
“they do anything they can to avoid refunding you😡 customer service is the worst I've ever experienced 😡”
Dress arrived very short and return was refused unless paid extra.
“Paid for RETURN £2.99 for them to refuse my return”
They refused refund alleging perfume smell and demanded postage for returns.
“they are insinuating that it smelt of perfume and won't refund my money!”
Returned order but only received a partial refund after unhelpful service.
“They agreed to refund me, I never was refunded.”
Expedited order delayed in customs and charged unexpected customs fees.
“I owe them $47 for the customs fees.”
Sent back four faulty items but customer service won't process full refund.
“I still have not received any part of my refund”
Material and condition were poor despite website appearance.
“the material and condition is worse than shien for so much money.”
Parcel lost by carrier and EGO's customer service did not resolve it.
“The customer service at EGO is shockingly horrible.”
They refused refund claiming item smelled of perfume.
“They lied and said it smelled of perfume.”
Orders often later marked out of stock, slow shipping, and inconsistent sizing.
“Almost every time I ordered they sent me an email weeks later saying the items I purchased are "out of stock”
Returned four dresses but received refund for only one due to alleged marks.
“I am only being refunded for 1 dress.”
Shoes broke after a single wear and customer service was unhelpful.
“wore them once and they broke.”
Received wrong item and was asked to pay $29 return shipping.
“they want to charge me $29 shipping for a mistake they made.”
They charged double for return costs when returning items.
“They will rip you off if you try to return items”
Company refused refund claiming item was washed and offered inadequate store credit.
“will NOT be accepted and will be disposed of, with no refund issued”
Never received ordered items and company refuses to reimburse.
“The tracking number keeps saying the shipping company haven't received the package”
Received mismatched slippers and faced repeated issues with returns and customer service.
“Terrible web platform, terrible customer service and terrible company!”
Received wrong tracking number and couldn't contact the company.
“received a wrong trucking number and there is no way to contact them”
They disposed of returned dress for alleged contamination and refused refund.
“they had disposed of my dress as there was apparently hair and makeup on the dress”
Items were true to size, pretty, and as expected.
“I got exactly what I ordered and the items are true to size and very pretty.”
Two items arrived on time and matched the website description; reasonable prices.
“The products came as described on their website.”
Issue resolved but refund was less than expected initially.
“My return amount was suppose to be $61.57 but they only returned $34”
Order shows 'awaiting package' for weeks and customer service is unresponsive.
“all its been saying for over 4 weeks now is that it's awaiting package.”
Ordered a pair of shoes on April 26 and I received an email within 24 hrs that my package had been dispatched. I couldn't believe it! Within 10 days, my package arrived, and was impressed that the shoes were a perfect fit and exactly as posted on their website. I commend the company for notifying me when items were shipped and providing me with the tracking numbers. The descriptions were accurate and the quality was premium. I would recommend this company to anyone with a lean frame and expectation for branded, premium quality footwear. Definitely buying all of my shoes from here now.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
EGO Shoes runs an online store selling women’s footwear and fashion items. Its product pages show photos, sizing details, and style notes for heels, boots, sandals, and related apparel. Shoppers place orders through the website and choose shipping at checkout. The company handles stock, takes payments, and organizes fulfillment for domestic and international deliveries.