Reviews Analyzed
21
We Collect & Analyze Reviews
Eleonora Bonucci
Experiences & Reviews
Eleonora Bonucci is an e‑commerce retailer offering designer and luxury fashion items, including clothing, footwear and accessories. Consumers researching this seller commonly look for details on authenticity, shipping times, returns and customer support when evaluating purchases.
Overview & Key Metrics
Positive Sentiment
90%
Latest Review
17d
Overall Rating
4.6
Our Analysis
🎯
Service quality
Most reviewers describe responsive, helpful customer service that supports purchases; a minority report unresolved service issues and return refusals.
Share of mentions
Strong
17%
💰
Value for money
Several shoppers highlight competitive pricing, sale prices and favorable handling of import duties, indicating perceived good value.
Share of mentions
Strong
10%
⚡
User experience
A few reviews note a user-friendly website and smooth international purchasing, but the sample size for this theme is limited.
Share of mentions
Mixed
7%
🔧
Product quality
Many customers report authentic, well‑packaged items that match descriptions; isolated complaints describe wrong items or color mismatches.
Share of mentions
Strong
15%
📞
Communication
Frequent praise for fast shipping, tracking updates and clear seller communication; a small number report slow order updates or return handling problems.
Share of mentions
Strong
20%
⭐
Overall experience
Overall sentiment is predominantly positive, with quick deliveries and satisfied purchasers, though a few reviews describe negative return or service experiences.
Share of mentions
Strong
31%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (January 2023 – October 2025).
Would give 0 if I could
"I purchased through Farfetch. They sent me THE WRONG ITEM; they took over a month to update my status after receiving my item AND they REFUSED my retu..."
customer
Trustpilot
Oct 01, 2025
Featured for: detailed wrong-item and return complaint
Not happy with service
"..."
cliente
Trustpilot
Oct 01, 2025
Featured for: explicit service dissatisfaction
Belstaff Streamline
"Great experience from purchasing to receiving. Customer service and communication throughout was exception..."
Steven
Trustpilot
Oct 01, 2025
Featured for: praise for communication and service
Wonderful!
"A little apprehensive about my first purchase but braved it because of the good reviews. Order arrived within the week and I'm very happy. Authentic i..."
Francesca
Trustpilot
Oct 01, 2025
Featured for: authentic item, price and delivery
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
C
Cheryl customer
trustpilot.com
Oct 01, 2025
Great customer service and product.
Shoes were exactly as described. Great customer serv...
G
G.C.
trustpilot.com
Oct 01, 2025
Purchased pair hogan sneakers great…
Purchased pair hogan sneakers great price delivery was so quick no...
T
Tara Smith
trustpilot.com
Oct 01, 2025
Fantastic service and great price
Fantastic service and great price. Would definitely u...
c
cliente
trustpilot.com
Oct 01, 2025
Arrived fast to the US and the item was…
Arrived fast to the US and th...
A
Amber
trustpilot.com
Oct 01, 2025
This was a very smooth experience
This was a very smooth experience! I wasn’t sure what to expect with the changes to purchasing int...
c
cliente
trustpilot.com
Oct 01, 2025
Not happy with service
...
c
customer
trustpilot.com
Oct 01, 2025
Would give 0 if I could
I purchased through Farfetch. They sent me THE WRONG ITEM; they took over a month to update my status after receiving my item AND they REFUSED my retu...
B
Beata
trustpilot.com
Oct 01, 2025
I can highly recommend this seller
I can highly recommend this se...
F
Francesca
trustpilot.com
Oct 01, 2025
Wonderful!
A little apprehensive about my first purchase but braved it because of the good reviews. Order arrived within the week and I'm very happy. Authentic i...
A
Andrea Frank
trustpilot.com
Oct 01, 2025
I speak german!
...
A
Axel
trustpilot.com
Oct 01, 2025
Everything perfect!
...
S
Steven
trustpilot.com
Oct 01, 2025
Belstaff Streamline
Great experience from purchasing to receiving. Customer service and communication throughout was exception...
N
Natalja L
trustpilot.com
Oct 01, 2025
fast delivery
fast delivery, exce...
c
cliente
trustpilot.com
Oct 01, 2025
Quick shipping :)
...
L
LB
trustpilot.com
Oct 01, 2025
I got a beautiful dress
I got a beautiful dress. And I checked aro...
A
Alessandro
trustpilot.com
Oct 01, 2025
nice experience
fast shipping, product as...
P
PHC
trustpilot.com
Oct 01, 2025
Brilliant service and quality product
Brilliant service...
T
Tomi Oladipo
trustpilot.com
Oct 01, 2025
Great service
Great service! Th...
A
Anna
trustpilot.com
Oct 01, 2025
EFFICIENZA
Merce non tutta disponibile come da ordine, proposta di alter...
I
Irfan
trustpilot.com
Oct 01, 2025
Fantastic price and quick delivery to…
Fantastic price and quick delivery to the UK w...
Conclusion
Reviews are largely positive: many customers report fast shipping, accurate product descriptions and attentive customer service. Multiple reviewers note competitive pricing and satisfactory handling of import duties. However, there are isolated but detailed complaints about incorrect items and difficulties with returns or status updates. If you are considering a purchase, check the seller's return policy and order tracking procedures, and keep documentation of item descriptions and communications.