Reviews are largely positive: many customers report fast shipping, accurate product descriptions and attentive customer service. Multiple reviewers note competitive pricing and satisfactory handling of import duties. However, there are isolated but detailed complaints about incorrect items and difficulties with returns or status updates. If you are considering a purchase, check the seller's return policy and order tracking procedures, and keep documentation of item descriptions and communications.
Examples from available reviews (Jan 2023 – Feb 2026).
They sent the wrong item, delayed updates, and refused the return.
“They sent me THE WRONG ITEM;”
Customer expresses dissatisfaction with the service.
“Not happy with service”
Purchasing and delivery were smooth with exceptional communication.
“Customer service and communication throughout was exceptional.”
Authentic item arrived quickly, well packed, and competitively priced.
“Authentic item, with all correct labels and garment bag - packed very well.”
Most reviewers describe responsive, helpful customer service that supports purchases; a minority report unresolved service issues and return refusals.
Several shoppers highlight competitive pricing, sale prices and favorable handling of import duties, indicating perceived good value.
A few reviews note a user-friendly website and smooth international purchasing, but the sample size for this theme is limited.
Many customers report authentic, well‑packaged items that match descriptions; isolated complaints describe wrong items or color mismatches.
Frequent praise for fast shipping, tracking updates and clear seller communication; a small number report slow order updates or return handling problems.
Overall sentiment is predominantly positive, with quick deliveries and satisfied purchasers, though a few reviews describe negative return or service experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (30) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Packaging omitted insoles, but customer service promptly sent replacements.
“They immediately shipped the correct insoles for my shoes”
Fast and accurate shipping to the USA.
“Fast and accurate shipping to the USA.”
Quick delivery and easy, prompt return with excellent customer service.
“Wonderful customer service throughout!”
Even without speaking Italian, purchase and delivery went perfectly.
“I‘m very happy with my vest from parajumpers and everything was running perfectly!!!”
Very quick shipping and great prices.
“Very quick shipping and great prices”
Website showed USD price with taxes, fast DHL shipping, and convenient checkout.
“included both taxes and duties”
UK order was easy to place; fast delivery and well-packed item.
“The website is easy to navigate and the selection is excellent.”
Delivery from Italy was quick and efficient and the product is quality.
“Quick and efficient delivery”
Super quick shipping and reviewer affirms store legitimacy.
“Legit store.”
Customer satisfied but suggests automatic customer notifications.
“The store could automatically inform the customer.”
Shoes matched description; customer service and shipping were excellent.
“Shoes were exactly as described.”
Bought Hogan sneakers at a great price with quick delivery and no duties.
“great price delivery was so quick”
Fantastic service, great price, and very quick UK delivery.
“Fantastic service and great price.”
Item arrived quickly to the US and was in perfect condition.
“Arrived fast to the US and the item was perfect!”
International purchase went smoothly and the necklace met expectations.
“This was a very smooth experience!”
Customer expresses dissatisfaction with the service.
“Not happy with service”
They sent the wrong item, delayed updates, and refused the return.
“They sent me THE WRONG ITEM;”
Reviewer highly recommends the seller after a smooth transaction.
“I can highly recommend this seller”
Authentic item arrived quickly, well packed, and competitively priced.
“Authentic item, with all correct labels and garment bag - packed very well.”
Reviewer states they speak German but provides no further shopping details.
“I speak german!”
Reviewer reports that everything was perfect.
“Everything perfect!”
Purchasing and delivery were smooth with exceptional communication.
“Customer service and communication throughout was exceptional.”
Fast delivery with excellent communication.
“fast delivery, excellent communication”
The order was shipped very quickly.
“Quick shipping :)”
Received a beautiful dress and found the best price after checking.
“you had the BEST price.”
Fast shipping and product matched description; reviewer would recommend.
“product as described would recommend”
Provided brilliant service and a high-quality product.
“Brilliant service and quality product”
Reviewer compliments great service and expresses thanks.
“Great service!”
Not all items were available; offered discounted alternative and quick fulfillment.
“Merce non tutta disponibile come da ordine”
Fantastic price, quick UK delivery, and timely order updates.
“Fantastic price and quick delivery to the UK”
I recently stumbled upon Eleonora Bonucci, an online luxury store that carries both men's and women's designer fashion. I was blown away by the quality of their products and the variety of collections from top international brands they offer. The user-friendly website interface made it a breeze to navigate through their vast selection of clothing, footwear, and accessories.
What stood out to me is their exceptional customer service team who were always on standby to assist with any queries I had or offer personalized suggestions about what would best suit my needs. They truly understand the importance of attentive customer support which in turn makes for a stress-free shopping experience.
Overall, my experience shopping at Eleonora Bonucci was nothing short of excellent. I appreciate how effortless and pleasant it was purchasing high-end pieces from such a reputable company that values its clients above all else.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Eleonora Bonucci is an e‑commerce retailer offering designer and luxury fashion items, including clothing, footwear and accessories. Consumers researching this seller commonly look for details on authenticity, shipping times, returns and customer support when evaluating purchases.