Reviews Analyzed
21
We Collect & Analyze Reviews
Ella Paradis
Experiences & Reviews
Ella Paradis is an e-commerce merchant name consumers search for when evaluating online purchases. When researching any online seller, verify the merchant website, contact channels, payment methods (PayPal or credit card protections), published return and refund policies, and third‑party review platforms or business registries (such as the BBB). Look for clear contact details, up‑to‑date shipping information, and documented return windows before ordering.
Overview & Key Metrics
Positive Sentiment
19%
Latest Review
19d
Overall Rating
1.8
Our Analysis
🎯
Service quality
Some customers report fast, discreet shipping, but many recent reviews describe missing shipments, long delays, or orders never received.
Share of mentions
Weak
20%
💰
Value for money
A few reviewers note fair prices, while numerous complaints cite payments taken without delivery, refund difficulties, or poor value.
Share of mentions
Weak
18%
⚡
User experience
Several positive shopping reports exist, however most reviews describe broken tracking, inaccessible accounts, and unresolved support disputes.
Share of mentions
Weak
22%
🔧
Product quality
Some buyers report satisfactory products, but there are isolated reports of defective, poorly performing, or used items received.
Share of mentions
Mixed
5%
📞
Communication
Few reviewers praise responsive support; a larger share report unreturned calls, bounced emails, or no replies to inquiries.
Share of mentions
Weak
14%
⭐
Overall experience
Overall impressions vary: a minority had smooth purchases, while many recent reviews report non-delivery, disputes, and lack of resolution.
Share of mentions
Weak
22%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – October 2025).
Better Love Rabbit Lily Vibrator
"The Ella Paradis firm was recommended to me by a coworker, and I placed an order with them and received my products within two days of placing my order.
Utilizing it is a simple process.
The fact that I've tried so many similar goods in the past means that this one is by far the most favored of them all for me.
It is moderately priced, and it is capable of running on a broad variety of operating systems and platform configurations.
The support team was amazing, and they were able to assist me in resolving the issue within around 10 minutes of my initial contact with them.
Customers have expressed appreciation for the company's courteous, personal, and speedy customer service. "
Emma Biwott
Collected.reviews
Dec 17, 2021
Featured for: Positive on product and support
Great online sex shop
"Great online sex shop. I like the variety of products and fair prices. Shipping was free, discre..."
Peter Ovsonka
Trustpilot
Oct 01, 2025
Featured for: Positive: fast, discreet shipping
Legit Company Turned Scam?
"Order Number 1000681396, made on the 9th, payment confirmed the 13th through the wecare email. After no updates on my order after checking for several..."
Spec Oleksy
Trustpilot
Oct 01, 2025
Featured for: Details payment and account problems
Disgusting sent a used toy had marks…
"Disgusting sent a used toy..."
TTy TY
Trustpilot
Oct 01, 2025
Featured for: Reports used, unclean product
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
M
Margaret Stellarova
trustpilot.com
Oct 01, 2025
I will be buying again.
I found what I was looking for at a great price. My package arrived faster than...
P
Peter Ovsonka
trustpilot.com
Oct 01, 2025
Great online sex shop
Great online sex shop. I like the variety of products and fair prices. Shipping was free, discre...
E
Elise
trustpilot.com
Oct 01, 2025
Fraudulent company
Fraudulent company! Never received item that ordered back in September! I contacted them mu...
U
Unhappy
trustpilot.com
Oct 01, 2025
Read these reviews before ordering! Scam!
Like many others, I placed an order on September 13. I received one (the cheapest) of three items in the order and the tracking on the website has sai...
n
nance ruth
trustpilot.com
Oct 01, 2025
I would rate this as zero if option…
I would rate this as zero if option available. I placed an order 09/09. Received one item. I've left numerous voice...
L
Leah Eaton
trustpilot.com
Oct 01, 2025
Order placed on September 12 - no nothing!
Order placed on September 12. Web site shows “confirmed” - no updates about shipping. I’ve emailed - they get bounced back. I’ve called and left a cal...
T
Tammy
trustpilot.com
Oct 01, 2025
Do NOT buy from this company
I placed an order on Sept 13th, no shipping info has been sent I’ve called, texted, emailed with no response. The email via their conta...
M
Maria Hernandez
trustpilot.com
Oct 01, 2025
Missing part of my order.
Ordered nearly a month ago. One item was meant to be sent separat...
K
Kris
trustpilot.com
Oct 01, 2025
Not even 1 star
If I could rate this seller lower I would. I placed an order on 9/14/22 order # 200095163. To date I have not received a shipping confirmation. I have...
A
A
trustpilot.com
Oct 01, 2025
Thinking we’re getting scammed!
I placed an order on September 4th–order #1000680872. Still haven’t gotten any sort of shipping confirmation. I contacted their customer service team...
j
jay
trustpilot.com
Oct 01, 2025
I placed an order on September 9th
I placed an order on September 9th, Order # 1000681343 , it is now September 26th and I have received no updates whatsoever, or my order. I tried emai...
S
Spec Oleksy
trustpilot.com
Oct 01, 2025
Legit Company Turned Scam?
Order Number 1000681396, made on the 9th, payment confirmed the 13th through the wecare email. After no updates on my order after checking for several...
E
Erica
trustpilot.com
Oct 01, 2025
I’ve placed a few orders before and…
I’ve placed a few orders before and didn’t have an issue. This time I ordered two items. One shipped and arrived, the other more expensive item never...
N
Nora
trustpilot.com
Oct 01, 2025
I placed an order two weeks ago and…
I placed an order two weeks ago and have not received it. I paid extra for faster shipping. I would like a full refund. This is unacceptable. I have t...
C
Chantai LaRouge
trustpilot.com
Oct 01, 2025
This company is potentially a scam
This company is potentially a scam. I placed my order on 4 September 2022 and had the ability to log in and view my order online. Today 13 Septembe...
L
Lisa
trustpilot.com
Oct 01, 2025
Their satisfaction guarantee does not…
Their satisfaction guarantee does not...
S
STEPHANIE MASTER
trustpilot.com
Oct 01, 2025
I'm sure the stuffs great but the…
I'm sure the stuffs great but the company states that no refunds can be done because they are so quick to pack stuff up and send off bu...
R
Rebecca Riter
trustpilot.com
Oct 01, 2025
Mixed-Products and Customer Service are good
I have ordered a few times and had a very pleasant return experience, but I placed my last order on July 13th and was not shipped till late July, for...
T
TTy TY
trustpilot.com
Oct 01, 2025
Disgusting sent a used toy had marks…
Disgusting sent a used toy...
M
Mark F
trustpilot.com
Oct 01, 2025
A Bat Mobile looking failure of a toy!
This is not a bad review on the company "Ella Paradis" service was super fast, but the product "Men Vibration masturbator" is very disappointing. It's...
Conclusion
Reviews show a clear split: a minority of customers report quick delivery, discreet packaging, and helpful support (for example IDs 1317 and tp_68535359399825861ddfe2be). However, a substantial number of more recent reviews describe missing items, unfulfilled orders, bounced contact emails, and unresolved payment or refund issues (examples include tp_6330dd1de619801c6a61b8eb and multiple tp_633... entries). Product reports are mixed: several buyers say products met expectations, while isolated reports describe used or defective items (tp_62b8c5cfba5bb6ef0423e808). If you consider buying, prefer a payment method with buyer protection, confirm current contact details and return policy, and check up‑to‑date third‑party reviews or business registry entries before ordering.