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We Collect & Analyze Reviews

Ella Paradis
Experiences & Reviews

Ella Paradis is an e-commerce merchant name consumers search for when evaluating online purchases. When researching any online seller, verify the merchant website, contact channels, payment methods (PayPal or credit card protections), published return and refund policies, and thirdโ€‘party review platforms or business registries (such as the BBB). Look for clear contact details, upโ€‘toโ€‘date shipping information, and documented return windows before ordering.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 19%
Latest Review 19d
Overall Rating
1.8

Our Analysis

๐ŸŽฏ

Service quality

Some customers report fast, discreet shipping, but many recent reviews describe missing shipments, long delays, or orders never received.

Share of mentions
20%
Weak
๐Ÿ’ฐ

Value for money

A few reviewers note fair prices, while numerous complaints cite payments taken without delivery, refund difficulties, or poor value.

Share of mentions
18%
Weak
โšก

User experience

Several positive shopping reports exist, however most reviews describe broken tracking, inaccessible accounts, and unresolved support disputes.

Share of mentions
22%
Weak
๐Ÿ”ง

Product quality

Some buyers report satisfactory products, but there are isolated reports of defective, poorly performing, or used items received.

Share of mentions
5%
Mixed
๐Ÿ“ž

Communication

Few reviewers praise responsive support; a larger share report unreturned calls, bounced emails, or no replies to inquiries.

Share of mentions
14%
Weak
โญ

Overall experience

Overall impressions vary: a minority had smooth purchases, while many recent reviews report non-delivery, disputes, and lack of resolution.

Share of mentions
22%
Weak

Our Independent Methodology

How we analyze customer reviews without bias

Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias โ€” just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025

M
Margaret Stellarova
trustpilot.com Oct 01, 2025

I will be buying again.

I found what I was looking for at a great price. My package arrived faster than...

P
Peter Ovsonka
trustpilot.com Oct 01, 2025

Great online sex shop

Great online sex shop. I like the variety of products and fair prices. Shipping was free, discre...

E
Elise
trustpilot.com Oct 01, 2025

Fraudulent company

Fraudulent company! Never received item that ordered back in September! I contacted them mu...

U
Unhappy
trustpilot.com Oct 01, 2025

Read these reviews before ordering! Scam!

Like many others, I placed an order on September 13. I received one (the cheapest) of three items in the order and the tracking on the website has sai...

n
nance ruth
trustpilot.com Oct 01, 2025

I would rate this as zero if optionโ€ฆ

I would rate this as zero if option available. I placed an order 09/09. Received one item. I've left numerous voice...

L
Leah Eaton
trustpilot.com Oct 01, 2025

Order placed on September 12 - no nothing!

Order placed on September 12. Web site shows โ€œconfirmedโ€ - no updates about shipping. Iโ€™ve emailed - they get bounced back. Iโ€™ve called and left a cal...

T
Tammy
trustpilot.com Oct 01, 2025

Do NOT buy from this company

I placed an order on Sept 13th, no shipping info has been sent Iโ€™ve called, texted, emailed with no response. The email via their conta...

M
Maria Hernandez
trustpilot.com Oct 01, 2025

Missing part of my order.

Ordered nearly a month ago. One item was meant to be sent separat...

K
Kris
trustpilot.com Oct 01, 2025

Not even 1 star

If I could rate this seller lower I would. I placed an order on 9/14/22 order # 200095163. To date I have not received a shipping confirmation. I have...

A
A
trustpilot.com Oct 01, 2025

Thinking weโ€™re getting scammed!

I placed an order on September 4thโ€“order #1000680872. Still havenโ€™t gotten any sort of shipping confirmation. I contacted their customer service team...

j
jay
trustpilot.com Oct 01, 2025

I placed an order on September 9th

I placed an order on September 9th, Order # 1000681343 , it is now September 26th and I have received no updates whatsoever, or my order. I tried emai...

S
Spec Oleksy
trustpilot.com Oct 01, 2025

Legit Company Turned Scam?

Order Number 1000681396, made on the 9th, payment confirmed the 13th through the wecare email. After no updates on my order after checking for several...

E
Erica
trustpilot.com Oct 01, 2025

Iโ€™ve placed a few orders before andโ€ฆ

Iโ€™ve placed a few orders before and didnโ€™t have an issue. This time I ordered two items. One shipped and arrived, the other more expensive item never...

N
Nora
trustpilot.com Oct 01, 2025

I placed an order two weeks ago andโ€ฆ

I placed an order two weeks ago and have not received it. I paid extra for faster shipping. I would like a full refund. This is unacceptable. I have t...

C
Chantai LaRouge
trustpilot.com Oct 01, 2025

This company is potentially a scam

This company is potentially a scam. I placed my order on 4 September 2022 and had the ability to log in and view my order online. Today 13 Septembe...

L
Lisa
trustpilot.com Oct 01, 2025

Their satisfaction guarantee does notโ€ฆ

Their satisfaction guarantee does not...

S
STEPHANIE MASTER
trustpilot.com Oct 01, 2025

I'm sure the stuffs great but theโ€ฆ

I'm sure the stuffs great but the company states that no refunds can be done because they are so quick to pack stuff up and send off bu...

R
Rebecca Riter
trustpilot.com Oct 01, 2025

Mixed-Products and Customer Service are good

I have ordered a few times and had a very pleasant return experience, but I placed my last order on July 13th and was not shipped till late July, for...

T
TTy TY
trustpilot.com Oct 01, 2025

Disgusting sent a used toy had marksโ€ฆ

Disgusting sent a used toy...

M
Mark F
trustpilot.com Oct 01, 2025

A Bat Mobile looking failure of a toy!

This is not a bad review on the company "Ella Paradis" service was super fast, but the product "Men Vibration masturbator" is very disappointing. It's...

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Conclusion

Reviews show a clear split: a minority of customers report quick delivery, discreet packaging, and helpful support (for example IDs 1317 and tp_68535359399825861ddfe2be). However, a substantial number of more recent reviews describe missing items, unfulfilled orders, bounced contact emails, and unresolved payment or refund issues (examples include tp_6330dd1de619801c6a61b8eb and multiple tp_633... entries). Product reports are mixed: several buyers say products met expectations, while isolated reports describe used or defective items (tp_62b8c5cfba5bb6ef0423e808). If you consider buying, prefer a payment method with buyer protection, confirm current contact details and return policy, and check upโ€‘toโ€‘date thirdโ€‘party reviews or business registry entries before ordering.