Reviews show a clear split: a minority of customers report quick delivery, discreet packaging, and helpful support (for example IDs 1317 and tp_68535359399825861ddfe2be). However, a substantial number of more recent reviews describe missing items, unfulfilled orders, bounced contact emails, and unresolved payment or refund issues (examples include tp_6330dd1de619801c6a61b8eb and multiple tp_633... entries). Product reports are mixed: several buyers say products met expectations, while isolated reports describe used or defective items (tp_62b8c5cfba5bb6ef0423e808). If you consider buying, prefer a payment method with buyer protection, confirm current contact details and return policy, and check up‑to‑date third‑party reviews or business registry entries before ordering.
Examples from available reviews (Dec 2021 – Feb 2026).
Fast delivery, easy to use product, good price, and excellent customer service.
“received my products within two days of placing my order.”
Wide selection, fair prices, and fast discreet shipping.
“Shipping was free, discreet and super fast.”
Payment processed but site requested payment again and support vanished.
“The page now tells me I need to pay for my item again.”
Received a used toy with marks and hair on it.
“Disgusting sent a used toy had marks and hair on it !!”
Some customers report fast, discreet shipping, but many recent reviews describe missing shipments, long delays, or orders never received.
A few reviewers note fair prices, while numerous complaints cite payments taken without delivery, refund difficulties, or poor value.
Several positive shopping reports exist, however most reviews describe broken tracking, inaccessible accounts, and unresolved support disputes.
Some buyers report satisfactory products, but there are isolated reports of defective, poorly performing, or used items received.
Few reviewers praise responsive support; a larger share report unreturned calls, bounced emails, or no replies to inquiries.
Overall impressions vary: a minority had smooth purchases, while many recent reviews report non-delivery, disputes, and lack of resolution.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Found desired item at a great price with fast delivery.
“I found what I was looking for at a great price.”
Wide selection, fair prices, and fast discreet shipping.
“Shipping was free, discreet and super fast.”
Order never arrived and company did not respond to contacts.
“Fraudulent company! Never received item that ordered back in September!”
Only one of three items arrived and support emails bounced.
“I received one (the cheapest) of three items in the order”
Partial delivery and unresponsive customer service despite multiple contacts.
“I've left numerous voice messages and haven't received a single reply.”
Order confirmed but no shipping updates and no responses.
“I've called and left a call back number - no returned call.”
Order unconfirmed and multiple contact attempts returned no response.
“The email via their contact us is bouncing back as not a good email.”
One item's shipment labeled but never actually dispatched.
“A shipping label was created, but nothing has been sent out.”
No shipping confirmation and customer support unreachable.
“To date I have not received a shipping confirmation.”
No shipping confirmation and contact email now undeliverable.
“emails bounce back when you try to contact, always says “undeliverable”.”
Long delay with no updates and email contact failing.
“I tried emailing customer support, but it just returns to me”
Payment processed but site requested payment again and support vanished.
“The page now tells me I need to pay for my item again.”
One item never shipped and customer service email bounced back.
“Their customer service emails have started bouncing back to me”
Paid for faster shipping but order not received and no response.
“I placed an order two weeks ago and have not received it.”
Order not shipped and account access disappeared afterwards.
“Today 13 September 2022 my order has yet to ship”
Satisfaction guarantee does not permit returns for refunds.
“Their satisfaction guarantee does not allow you to return stuff for a refund.”
Shipping took much longer than the company promised.
“it takes 10 BUSINESS DAYS to actually get your order packed up”
Products good but recent orders experienced shipping delays.
“so as long as you don't mind waiting...”
Received a used toy with marks and hair on it.
“Disgusting sent a used toy had marks and hair on it !!”
Fast shipping but the male vibrator failed to work effectively.
“Three tries and not so much as an erection, even with porn.”
The Ella Paradis firm was recommended to me by a coworker, and I placed an order with them and received my products within two days of placing my order.
Utilizing it is a simple process.
The fact that I've tried so many similar goods in the past means that this one is by far the most favored of them all for me.
It is moderately priced, and it is capable of running on a broad variety of operating systems and platform configurations.
The support team was amazing, and they were able to assist me in resolving the issue within around 10 minutes of my initial contact with them.
Customers have expressed appreciation for the company's courteous, personal, and speedy customer service.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Ella Paradis is an e-commerce merchant name consumers search for when evaluating online purchases. When researching any online seller, verify the merchant website, contact channels, payment methods (PayPal or credit card protections), published return and refund policies, and third‑party review platforms or business registries (such as the BBB). Look for clear contact details, up‑to‑date shipping information, and documented return windows before ordering.