Ella Paradis
Experiences & Reviews
Ella Paradis is an e-commerce merchant name consumers search for when evaluating online purchases. When researching any online seller, verify the merchant website, contact channels, payment methods (PayPal or credit card protections), published return and refund policies, and thirdโparty review platforms or business registries (such as the BBB). Look for clear contact details, upโtoโdate shipping information, and documented return windows before ordering.
Overview & Key Metrics
Our Analysis
Service quality
Some customers report fast, discreet shipping, but many recent reviews describe missing shipments, long delays, or orders never received.
Value for money
A few reviewers note fair prices, while numerous complaints cite payments taken without delivery, refund difficulties, or poor value.
User experience
Several positive shopping reports exist, however most reviews describe broken tracking, inaccessible accounts, and unresolved support disputes.
Product quality
Some buyers report satisfactory products, but there are isolated reports of defective, poorly performing, or used items received.
Communication
Few reviewers praise responsive support; a larger share report unreturned calls, bounced emails, or no replies to inquiries.
Overall experience
Overall impressions vary: a minority had smooth purchases, while many recent reviews report non-delivery, disputes, and lack of resolution.
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias โ just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 โ October 2025).
Better Love Rabbit Lily Vibrator
"The Ella Paradis firm was recommended to me by a coworker, and I placed an order with them and received my products within two days of placing my order.
Utilizing it is a simple process.
The fact that I've tried so many similar goods in the past means that this one is by far the most favored of them all for me.
It is moderately priced, and it is capable of running on a broad variety of operating systems and platform configurations.
The support team was amazing, and they were able to assist me in resolving the issue within around 10 minutes of my initial contact with them.
Customers have expressed appreciation for the company's courteous, personal, and speedy customer service. "
Great online sex shop
"Great online sex shop. I like the variety of products and fair prices. Shipping was free, discre..."
Legit Company Turned Scam?
"Order Number 1000681396, made on the 9th, payment confirmed the 13th through the wecare email. After no updates on my order after checking for several..."
Disgusting sent a used toy had marksโฆ
"Disgusting sent a used toy..."
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025
I will be buying again.
I found what I was looking for at a great price. My package arrived faster than...
Great online sex shop
Great online sex shop. I like the variety of products and fair prices. Shipping was free, discre...
Fraudulent company
Fraudulent company! Never received item that ordered back in September! I contacted them mu...
Read these reviews before ordering! Scam!
Like many others, I placed an order on September 13. I received one (the cheapest) of three items in the order and the tracking on the website has sai...
I would rate this as zero if optionโฆ
I would rate this as zero if option available. I placed an order 09/09. Received one item. I've left numerous voice...
Order placed on September 12 - no nothing!
Order placed on September 12. Web site shows โconfirmedโ - no updates about shipping. Iโve emailed - they get bounced back. Iโve called and left a cal...
Do NOT buy from this company
I placed an order on Sept 13th, no shipping info has been sent Iโve called, texted, emailed with no response. The email via their conta...
Missing part of my order.
Ordered nearly a month ago. One item was meant to be sent separat...
Not even 1 star
If I could rate this seller lower I would. I placed an order on 9/14/22 order # 200095163. To date I have not received a shipping confirmation. I have...
Thinking weโre getting scammed!
I placed an order on September 4thโorder #1000680872. Still havenโt gotten any sort of shipping confirmation. I contacted their customer service team...
I placed an order on September 9th
I placed an order on September 9th, Order # 1000681343 , it is now September 26th and I have received no updates whatsoever, or my order. I tried emai...
Legit Company Turned Scam?
Order Number 1000681396, made on the 9th, payment confirmed the 13th through the wecare email. After no updates on my order after checking for several...
Iโve placed a few orders before andโฆ
Iโve placed a few orders before and didnโt have an issue. This time I ordered two items. One shipped and arrived, the other more expensive item never...
I placed an order two weeks ago andโฆ
I placed an order two weeks ago and have not received it. I paid extra for faster shipping. I would like a full refund. This is unacceptable. I have t...
This company is potentially a scam
This company is potentially a scam. I placed my order on 4 September 2022 and had the ability to log in and view my order online. Today 13 Septembe...
Their satisfaction guarantee does notโฆ
Their satisfaction guarantee does not...
I'm sure the stuffs great but theโฆ
I'm sure the stuffs great but the company states that no refunds can be done because they are so quick to pack stuff up and send off bu...
Mixed-Products and Customer Service are good
I have ordered a few times and had a very pleasant return experience, but I placed my last order on July 13th and was not shipped till late July, for...
Disgusting sent a used toy had marksโฆ
Disgusting sent a used toy...
A Bat Mobile looking failure of a toy!
This is not a bad review on the company "Ella Paradis" service was super fast, but the product "Men Vibration masturbator" is very disappointing. It's...
Conclusion
Reviews show a clear split: a minority of customers report quick delivery, discreet packaging, and helpful support (for example IDs 1317 and tp_68535359399825861ddfe2be). However, a substantial number of more recent reviews describe missing items, unfulfilled orders, bounced contact emails, and unresolved payment or refund issues (examples include tp_6330dd1de619801c6a61b8eb and multiple tp_633... entries). Product reports are mixed: several buyers say products met expectations, while isolated reports describe used or defective items (tp_62b8c5cfba5bb6ef0423e808). If you consider buying, prefer a payment method with buyer protection, confirm current contact details and return policy, and check upโtoโdate thirdโparty reviews or business registry entries before ordering.