In these reviews Ellie shows a mix of experiences. One reviewer reports prompt, helpful customer support that corrected a sizing error within days and praises the outfit quality. Another reviewer liked the products but faced repeated problems canceling a prepaid subscription and encountered unresponsive phone support. Prospective customers should verify subscription and cancellation terms before purchasing prepaid plans and test available support channels. If fit and product quality are priorities, the positive example indicates issues can be resolved, but be prepared to document cancellation requests if needed.
Examples from available reviews (Nov 2021 – Feb 2026).
Customer service quickly resolved a sizing mistake and product quality was great.
“The customer service at Ellie is top notch.”
Reviewer couldn't cancel subscription due to poor customer service responsiveness.
“Classic example of easy to join impossible to leave.”
Reviewers report both prompt, helpful service resolving sizing issues and instances of unresponsive or abrupt support when canceling subscriptions.
Neither review explicitly evaluates price or value; no clear signal on whether subscription cost matches perceived benefit.
One reviewer cites a difficult cancellation flow and phone support gaps; no feedback on shopping interface or app usability.
Product quality is described positively in these reviews, with a customer calling a 3-piece outfit 'great' and another saying they liked the products.
Communication experiences vary: quick corrective exchanges and friendly staff in one case, versus dropped calls and unavailable agents in another.
Overall impressions are mixed: one reviewer expresses strong satisfaction after issue resolution; another reports frustration over cancelation procedures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Intake and prescription process was straightforward and professionally handled.
“My experience with EllieMD has been straightforward and professional.”
Reviewer received an expired vial and lost trust in the company.
“I was sent an expired vial of medicine.”
Reviewer experienced major weight loss and strong overall health improvements.
“Truly life-changing, Ellie MD is in a league of its own!”
Prescription approval and shipping were fast and reliable.
“They ship so fast!”
Reviewer praises peptide quality and reports significant weight loss.
“EllieMD is the GOAT of peptide therapy!!!”
Reviewer prefers Ellie's formula over name brand and recommends it.
“10/10 recommend”
Reviewer lost significant weight with no side effects and praised support.
“Ellie MD has been absolutely incredible and has literally changed my life!”
Website usability and customer service were excellent.
“The customer service and ease of the website were amazing!”
Long-term use resulted in positive health and longevity benefits.
“A trusted peptide company that I trust!”
Education, quality products, and quick delivery improved reviewer wellbeing.
“I love all the education, guidance and research provided.”
Reviewer had an excellent telehealth experience with quality peptides.
“Best telehealth experience I’ve ever had!”
Medical support and education led to meaningful health improvements.
“the education, medical support, and protocols have exceeded my expectations”
Long-term user praised fast shipping and helpful dosing materials.
“My weight loss dosing came with the nicest booklet to track my progress & a tape measure”
Supportive staff, accessible doctors, and high-quality products impressed reviewer.
“I have had nothing but a fantastic experience start to finish.”
Medications arrived quickly and B12 provided improved energy.
“Meds arrived quickly and really nicely packaged.”
Comprehensive, science-based care produced life-changing health improvements.
“I cannot say enough good things about EllieMD.”
Reviewer experienced unwanted charges and lack of medical guidance.
“There is no medical guidance. The doctor is AI generated.”
Payment taken in full despite agreed plan and no physician contact.
“when I checked my bank account they took out the entire amount of the medication.”
Oral tirzepitide had no effect and company was unresponsive.
“It had zero effect, and I mean ZERO.”
Adverse reaction occurred and medical support provided was generic and insufficient.
“EllieMD does not have doctors who care or will actually support you.”
Reviewer couldn't cancel subscription due to poor customer service responsiveness.
“Classic example of easy to join impossible to leave.”
I am a newbie to the subscription box world and I was a little worried about ordering online because of all the scams out there, but I'm glad I did! I can't tell you how happy I am with Ellie. The customer service at Ellie is top notch. They're friendly and always ready to help! I have been very impressed by their professionalism and attention to detail. I made a mistake with the size I ordered and contacted them asking for help. They were super nice and very helpful. I got my correct size within a couple of days, no hassles at all. Plus the quality of my new 3 piece outfit is great!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Ellie is a consumer activewear brand known for selling coordinated workout outfits, frequently offered through subscription plans and prepaid options. People searching reviews typically want information on product fit and quality, subscription terms, cancellation policies, and customer support responsiveness.