Reviews Analyzed
2
We Collect & Analyze Reviews
Ellie
Experiences & Reviews
Ellie is a consumer activewear brand known for selling coordinated workout outfits, frequently offered through subscription plans and prepaid options. People searching reviews typically want information on product fit and quality, subscription terms, cancellation policies, and customer support responsiveness.
Overview & Key Metrics
Positive Sentiment
50%
Latest Review
17d
Overall Rating
3.4
Our Analysis
🎯
Service quality
Reviewers report both prompt, helpful service resolving sizing issues and instances of unresponsive or abrupt support when canceling subscriptions.
Share of mentions
Mixed
22%
💰
Value for money
Neither review explicitly evaluates price or value; no clear signal on whether subscription cost matches perceived benefit.
Share of mentions
Mixed
0%
⚡
User experience
One reviewer cites a difficult cancellation flow and phone support gaps; no feedback on shopping interface or app usability.
Share of mentions
Mixed
11%
🔧
Product quality
Product quality is described positively in these reviews, with a customer calling a 3-piece outfit 'great' and another saying they liked the products.
Share of mentions
Strong
22%
📞
Communication
Communication experiences vary: quick corrective exchanges and friendly staff in one case, versus dropped calls and unavailable agents in another.
Share of mentions
Mixed
22%
⭐
Overall experience
Overall impressions are mixed: one reviewer expresses strong satisfaction after issue resolution; another reports frustration over cancelation procedures.
Share of mentions
Mixed
22%
Our Independent Methodology
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 2 verified reviews (November 2021 – October 2025).
3 Piece Outfit
" I am a newbie to the subscription box world and I was a little worried about ordering online because of all the scams out there, but I'm glad I did! I can't tell you how happy I am with Ellie. The customer service at Ellie is top notch. They're friendly and always ready to help! I have been very impressed by their professionalism and attention to detail. I made a mistake with the size I ordered and contacted them asking for help. They were super nice and very helpful. I got my correct size within a couple of days, no hassles at all. Plus the quality of my new 3 piece outfit is great!"
Joyce E. Swain
Collected.reviews
Nov 16, 2021
Featured for: Shows fast sizing resolution
You can check out but you can't leave!
"I liked their products but tried to cancel my sub because I really don't need an entire new workout outfit every month. I purchased the three-month pr..."
Kristin Baker
Trustpilot
Oct 01, 2025
Featured for: Illustrates cancellation flow issue
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 2 reviews
All Customer Reviews
Sources: Collected.reviews (1) · Trustpilot (1) · Quotes shortened · As of: October 2025
K
Kristin Baker
trustpilot.com
Oct 01, 2025
You can check out but you can't leave!
I liked their products but tried to cancel my sub because I really don't need an entire new workout outfit every month. I purchased the three-month pr...
J
Joyce E. Swain
Collected.reviews
Nov 16, 2021
3 Piece Outfit
I am a newbie to the subscription box world and I was a little worried about ordering online because of all the scams out there, but I'm glad I did! I can't tell you how happy I am with Ellie. The customer service at Ellie is top notch. They're friendly and always ready to help! I have been very impressed by their professionalism and attention to detail. I made a mistake with the size I ordered and contacted them asking for help. They were super nice and very helpful. I got my correct size within a couple of days, no hassles at all. Plus the quality of my new 3 piece outfit is great!
Conclusion
In these reviews Ellie shows a mix of experiences. One reviewer reports prompt, helpful customer support that corrected a sizing error within days and praises the outfit quality. Another reviewer liked the products but faced repeated problems canceling a prepaid subscription and encountered unresponsive phone support. Prospective customers should verify subscription and cancellation terms before purchasing prepaid plans and test available support channels. If fit and product quality are priorities, the positive example indicates issues can be resolved, but be prepared to document cancellation requests if needed.