The collected reviews show a recurring pattern of problems with customer support, returns, and refunds, alongside frequent complaints about shipping delays and wrong or defective items. Several reviewers describe being offered partial credits rather than full refunds and report lengthy email exchanges or automated replies. At the same time, a minority of customers report timely delivery, helpful tracking support, and satisfactory product quality. If you consider buying from Emmiol, check the company’s published return and shipping policies, keep order and email records, and weigh alternative retailers when buying higher‑priced or gift items.
Examples from available reviews (Mar 2022 – Feb 2026).
Durable vintage-style clothing with helpful customer service and variety.
“the quality of the product is outstanding.”
Received wrong item after long delay; customer service refused return shipping.
“it took over 7 weeks to receive the 2nd item”
Received defective jeans; customer service refused full refund and offered small credit.
“We received a DEFECTIVE pair of jeans because there was no buttonhole”
Products arrived on time but sizing differed; supportive staff assisted with returns.
“The products came on time, just that the sizing was not as I expected”
Most reviewers report repeated service failures: slow or no response, cancelled orders, and unsatisfactory refund offers; a minority praise helpful staff.
Several reviewers say items felt overpriced for the quality received, with partial refunds or credits cited; a few customers felt purchases were reasonable.
Complaints focus on missing confirmations, promo/checkout anomalies, inactive phone numbers, and long return processes; a small number report smooth tracking.
Frequent reports of wrong, defective, or materially poor items and sizing inconsistencies; some reviewers highlight durable denim and accurate items.
Many reviewers describe unresponsive or automated support, repeated email loops, and disconnects; a minority received prompt, helpful replies about tracking.
Overall sentiment in the reviews is negative, driven by delivery delays, returns disputes, and refund problems; occasional positive purchase experiences are reported.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (28) · Sitejabber (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Jeans were far too small and customer service requested photos then ignored follow-up.
“they were SUPPEERRR small and did not match the photo on the website.”
Gift order took over a month and company did not respond to emails.
“Emailed the company around week 3, no response.”
Customer service delayed providing return address and gave bogus responses.
“I've had to email them SEVERAL times about giving me the return address”
Late shipping and poor quality; company refused reasonable returns and offered small refunds.
“worst customer service EVER!”
Faulty items offered only 15% refund and return required to China at customer's expense.
“Offered me a 15% refund to keep the faulty items”
Returned wrong-sized item and never received refund after shipping back to China.
“returns are near impossible.”
Sizing incorrect and company encourages keeping items with small refunds while charging return shipping.
“they ask you to state that the goods have no more value then $10.”
Poor quality and aggressive sales tactics; customer service begged not to cancel.
“they BEGGED me not to cancel my order”
I recently purchased some denim and a crop tee from Emmiol, an online boutique that offers women's and men's clothing with a vintage aesthetic. I was particularly drawn to their selection of baggy jeans, flare jeans, oversize hoodies and grunge-inspired fashion.
Firstly, the quality of the product is outstanding. The denim material seems very durable and sturdy enough that it can withstand repeated wearings without tearing or fading easily. I also love how authentic-looking everything they offer is - you really feel as though you've been transported back in time when wearing them!
Secondly, I was impressed with their customer service team who were both accommodating and helpful throughout my purchase experience at every turn. They answered all my questions promptly via email about sizing guidelines which put me at ease before making any purchases.
Lastly, what stands out to me most about this brand is the wide variety of styles available for different people's preferences in dressing up! From y2k style clothes to grungy chic pieces there really seems like something for everyone here!
Overall, if you are looking for unique clothing options that will elevate your wardrobe without breaking the bank then Emmiol should definitely be on your radar!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Emmiol is an online apparel retailer operating through a direct-to-consumer e-commerce site. The company markets casual and streetwear-style clothing for men and women and provides product, shipping, and return information on its website. Shoppers researching Emmiol should consult the official site for current shipping, returns, and contact details and compare independent reviews for delivery, sizing, and refund experiences.