Reviews often describe missing deliveries, wrong or incomplete orders, and refund requests that never get resolved. Several shoppers say items arrived damaged, the wrong size, or with a bad smell. A smaller set praises the fit and mentions helpful support. Many complaints also point to high return shipping costs and repeated automated replies.
Examples from available reviews (Mar 2022 – Mar 2026).
Never received package and support blamed the customer instead of refunding.
“I waited over two months and when I finally emailed Emmiol support, they never gave me a refund”
Jumper arrived full of holes; customer service dismissed complaint and issued small refund.
“it arrived full of holes, literally all over it.”
Product quality good, delivery was smooth and responsiveness addressed concerns.
“Good quality product, smooth delivery, and responsive to issues of concern.”
Product differed from pictures, return shipping costly, and refund not received.
“the return shipping cost to China is $79.95!”
Many reviews mention orders that never arrived, arrived late, or showed up missing items. Several customers say refunds were denied and they were asked to return products at their own cost to overseas addresses. A smaller group reports on-time delivery and quick help adjusting orders.
Some customers say discounts get canceled out by higher delivery fees. Complaints also mention small or partial refunds for faulty items and return shipping that costs a lot compared with the item price. A few reviewers say certain pieces feel durable enough or fairly priced.
Shoppers often say sizing runs small and that items don’t match the photos. Some buyers also report missing order confirmations and slow updates, leaving them unsure where their order stands. A limited number describe an easy checkout and deliveries that match what was ordered.
Multiple reviews describe problems like holes, missing buttonholes, broken zippers, strong odors, and clothes that fall apart. Several customers add that items look cheaper than the photos or don’t fit well. A minority praise durable vintage-style pieces and one well-fitting sweater.
Many reviewers say their emails get no reply or they keep receiving the same automated messages. Several mention long waits when asking for a return address or a refund. Some accounts also credit support agents who solved problems.
Reviews split sharply between frequent complaints about service and quality and a smaller number of positive experiences. Most negative comments center on deliveries that fail, defective products, and refund disagreements. Positive notes highlight fit, fabric, and occasional responsive support.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (28) · Sitejabber (20) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Jeans were far too small and customer service requested photos then ignored follow-up.
“they were SUPPEERRR small and did not match the photo on the website.”
Gift order took over a month and company did not respond to emails.
“Emailed the company around week 3, no response.”
Customer service delayed providing return address and gave bogus responses.
“I've had to email them SEVERAL times about giving me the return address”
Late shipping and poor quality; company refused reasonable returns and offered small refunds.
“worst customer service EVER!”
Faulty items offered only 15% refund and return required to China at customer's expense.
“Offered me a 15% refund to keep the faulty items”
Returned wrong-sized item and never received refund after shipping back to China.
“returns are near impossible.”
Sizing incorrect and company encourages keeping items with small refunds while charging return shipping.
“they ask you to state that the goods have no more value then $10.”
Poor quality and aggressive sales tactics; customer service begged not to cancel.
“they BEGGED me not to cancel my order”
I recently purchased some denim and a crop tee from Emmiol, an online boutique that offers women's and men's clothing with a vintage aesthetic. I was particularly drawn to their selection of baggy jeans, flare jeans, oversize hoodies and grunge-inspired fashion.
Firstly, the quality of the product is outstanding. The denim material seems very durable and sturdy enough that it can withstand repeated wearings without tearing or fading easily. I also love how authentic-looking everything they offer is - you really feel as though you've been transported back in time when wearing them!
Secondly, I was impressed with their customer service team who were both accommodating and helpful throughout my purchase experience at every turn. They answered all my questions promptly via email about sizing guidelines which put me at ease before making any purchases.
Lastly, what stands out to me most about this brand is the wide variety of styles available for different people's preferences in dressing up! From y2k style clothes to grungy chic pieces there really seems like something for everyone here!
Overall, if you are looking for unique clothing options that will elevate your wardrobe without breaking the bank then Emmiol should definitely be on your radar!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Emmiol runs an online fashion store that sells items such as jeans, sweaters, tops, and pants. Its site shows product photos, sizing details, and an online checkout. Emmiol ships to multiple countries and shows shipping options at checkout. The company provides contact channels for questions and posts shipping and return policies on its website.