Reviews Analyzed
5
We Collect & Analyze Reviews
Engineer Supply
Experiences & Reviews
Engineer Supply is an online retailer serving engineering and surveying professionals and tradespeople. The site typically lists product specifications, warranty information and contact/support channels to assist buyers researching tools and field equipment.
Overview & Key Metrics
Positive Sentiment
100%
Latest Review
16d
Overall Rating
4.9
Our Analysis
🎯
Service quality
Reviews describe helpful, responsive customer service and fast sales-team assistance; warranty support resolved at least one damaged-shipment case.
Share of mentions
Mixed
11%
💰
Value for money
Several reviewers note competitive pricing and satisfaction with quality for price, though detailed price comparisons are not provided in the reviews.
Share of mentions
Mixed
11%
⚡
User experience
Users report an easy website with clear product descriptions and straightforward order placement, contributing to a smooth purchasing flow.
Share of mentions
Mixed
16%
🔧
Product quality
Merchandise quality is generally praised, but there are isolated issues: one damaged shipment and a reported sizing/fit problem for a belt.
Share of mentions
Mixed
16%
📞
Communication
Multiple reviews highlight prompt shipping and good communication about orders and follow-up, with shipping speed frequently mentioned positively.
Share of mentions
Mixed
21%
⭐
Overall experience
Most reviewers report a positive overall experience, including repeat purchases and recommendations despite occasional product or shipping issues.
Share of mentions
Strong
26%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 5 verified reviews (November 2021 – October 2025).
Screw Clamp Tripod
"EngineerSupply is the best place to buy all of your surveying needs! Customer service has been amazing and very helpful with any questions I've had. They also have an online store that provides more than just one option--it's really easy for people like me who don't want to spend hours looking around at different stores or websites before they make their purchase decision. My only problem was when my screw clamp tripod arrived damaged because there were some issues during shipping but luckily it was under warranty and the sales team was so quick to help, so no problems there. Thanks Engineer Supplies. I'll definitely be ordering more items soon.
"
Gavin Coleman
Collected.reviews
Nov 22, 2021
Featured for: service recovery and warranty example
Extremely fast shipping and amazing…
"Extremely fast shipping and amazing prices. I'm a happy returning..."
Tri Counties Surveying
Trustpilot
Oct 01, 2025
Featured for: fast shipping and price praise
Well built tool belt at a good price
"Good website experience with product description and order placement. Prompt shipping. Very pleased with quality for price. I wear 34" pant size and o..."
Charlie
Trustpilot
Oct 01, 2025
Featured for: website UX and sizing nuance
Fast delivery on great merchandise.
"Fast delivery on great merchandise. Eas..."
Alex Fabian
Trustpilot
Oct 01, 2025
Featured for: clear communication and delivery
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 5 reviews
All Customer Reviews
Sources: Trustpilot (4) · Collected.reviews (1) · Quotes shortened · As of: October 2025
T
Tri Counties Surveying
trustpilot.com
Oct 01, 2025
Extremely fast shipping and amazing…
Extremely fast shipping and amazing prices. I'm a happy returning...
C
Charlie
trustpilot.com
Oct 01, 2025
Well built tool belt at a good price
Good website experience with product description and order placement. Prompt shipping. Very pleased with quality for price. I wear 34" pant size and o...
S
Samuel C.
trustpilot.com
Oct 01, 2025
Good work out with Customer Service and…
Good work out with Customer Service...
A
Alex Fabian
trustpilot.com
Oct 01, 2025
Fast delivery on great merchandise.
Fast delivery on great merchandise. Eas...
G
Gavin Coleman
Collected.reviews
Nov 22, 2021
Screw Clamp Tripod
EngineerSupply is the best place to buy all of your surveying needs! Customer service has been amazing and very helpful with any questions I've had. They also have an online store that provides more than just one option--it's really easy for people like me who don't want to spend hours looking around at different stores or websites before they make their purchase decision. My only problem was when my screw clamp tripod arrived damaged because there were some issues during shipping but luckily it was under warranty and the sales team was so quick to help, so no problems there. Thanks Engineer Supplies. I'll definitely be ordering more items soon.
Conclusion
Reviews show Engineer Supply delivers a generally positive purchasing experience: customers cite easy website navigation, prompt shipping and clear order communication. Customer service handled a damaged shipment under warranty and responded quickly in at least one case. Several buyers mention competitive pricing and satisfaction with product quality, though isolated fit and shipping-damage issues occurred. Potential buyers should verify sizing details and warranty/return policies for specific items before ordering.