Reviews show Engineer Supply delivers a generally positive purchasing experience: customers cite easy website navigation, prompt shipping and clear order communication. Customer service handled a damaged shipment under warranty and responded quickly in at least one case. Several buyers mention competitive pricing and satisfaction with product quality, though isolated fit and shipping-damage issues occurred. Potential buyers should verify sizing details and warranty/return policies for specific items before ordering.
Examples from available reviews (Aug 2019 – Feb 2026).
Customer service resolved a damaged tripod warranty issue quickly.
“Customer service has been amazing and very helpful with any questions I've had.”
Fast shipping and great prices; customer recommends the company.
“Extremely fast shipping and amazing prices.”
Good website and prompt shipping; satisfied with product quality and fit.
“Very pleased with quality for price.”
Fast delivery, good merchandise, and very good communication.
“Fast delivery on great merchandise.”
Reviews describe helpful, responsive customer service and fast sales-team assistance; warranty support resolved at least one damaged-shipment case.
Several reviewers note competitive pricing and satisfaction with quality for price, though detailed price comparisons are not provided in the reviews.
Users report an easy website with clear product descriptions and straightforward order placement, contributing to a smooth purchasing flow.
Merchandise quality is generally praised, but there are isolated issues: one damaged shipment and a reported sizing/fit problem for a belt.
Multiple reviews highlight prompt shipping and good communication about orders and follow-up, with shipping speed frequently mentioned positively.
Most reviewers report a positive overall experience, including repeat purchases and recommendations despite occasional product or shipping issues.
For each review, the core experience based on original source reviews.
Sources: resellerratings.com (15) · Trustpilot (10) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Easy online ordering, prompt shipping, and positive overall service.
“Order was easy to complete online.”
Easy online ordering, prompt shipping, and positive overall service.
“Order was easy to complete online.”
Frequent updates and very fast shipments resulting in four deliveries.
“Constant updates.”
Frequent updates and very fast shipments resulting in four deliveries.
“Constant updates.”
Discovered Engineer Supply and received quality instruments despite delays.
“quality instruments that I previously could not afford”
Discovered Engineer Supply and received quality instruments despite delays.
“quality instruments that I previously could not afford”
Fast shipping and great prices; customer recommends the company.
“Extremely fast shipping and amazing prices.”
Good website and prompt shipping; satisfied with product quality and fit.
“Very pleased with quality for price.”
Positive interaction with customer service; reviewer found what they wanted.
“Good work out with Customer Service and know what I am looking for it.”
Fast delivery, good merchandise, and very good communication.
“Fast delivery on great merchandise.”
Mostly satisfied but suggests some prices should be lower.
“Almost perfect, some prices could be a bit lower but other than that - good”
EngineerSupply is the best place to buy all of your surveying needs! Customer service has been amazing and very helpful with any questions I've had. They also have an online store that provides more than just one option--it's really easy for people like me who don't want to spend hours looking around at different stores or websites before they make their purchase decision. My only problem was when my screw clamp tripod arrived damaged because there were some issues during shipping but luckily it was under warranty and the sales team was so quick to help, so no problems there. Thanks Engineer Supplies. I'll definitely be ordering more items soon.
Pleasure doing business with the company.
“Pleasure doing business with you.”
They provided everything needed for her.
“Everything we needed for her.”
Fast delivery and a good product.
“Fast delivery & good product”
Item was delivered on time and in good condition.
“ITEM ORDERED WAS DELIVERED ON TIME AND IN GOOD CONDITION”
Experienced staff handled govt. accounting and processed order smoothly.
“The staff was experienced in handling govt. accounting and order proceeded without a hitch.”
Website was easy to use and product descriptions were accurate.
“The website was great to use.”
Received wrong item but customer service resolved the issue promptly.
“the product was incorrect.”
Order arrived on time and met expectations.
“What I expect and on time”
Reviewer experienced horrible service and will never use this dealer again.
“Horrible service. I will never use this dealer again.”
Order processed without any problems.
“No problems with the order whatsoever.”
Company sent order to wrong address and failed to follow up.
“The company sent my order to a wrong address.”
Reviewer praises the product as great, fast, and affordable.
“great good awesome fast affordable”
Customer received a survey but did not receive the product ordered 7/18/19.
“Got this survey, but no product! Ordered 7/18/19.”
Received mostly damaged merchandise and were unhappy with product quality.
“merchandise received was 85% DAMAGED.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Engineer Supply is an online retailer serving engineering and surveying professionals and tradespeople. The site typically lists product specifications, warranty information and contact/support channels to assist buyers researching tools and field equipment.