Many reviewers mention fast shipping and neatly engraved items. Several say their orders arrived earlier than expected and looked beautiful. Others describe missing deliveries, unanswered messages, and refunds or warranty claims being denied. Overall, reviews split between smooth purchases and service issues that remain unresolved.
Examples from available reviews (Dec 2021 – Mar 2026).
Cancellation request was ignored, refund denied after delayed responses.
“couldn't receive a refund.”
Customers do not receive items and company fails to respond.
“THEY WILL NOT ANSWER CALLS OR RESPOND TO EMAILS!”
Custom item shipped quickly and customer service was very good.
“very good customer service.”
They delivered well-crafted engraved jewelry on time with good customer service.
“My order came on time and I was more than pleased with their customer service and follow up.”
Several reviews highlight quick shipping, with some orders arriving ahead of schedule. Other reviews describe a cancellation that didn’t go through and a refund that was denied after slow replies, pointing to uneven service results.
Few reviews talk directly about price or value. Positive notes on build quality and appearance suggest strong value for some, while warranty denials and refund issues lower value for customers who run into them.
Some customers asked about shipping dates or said they waited nearly two months without receiving their items. Others report an easy customization process and on-time delivery of their custom pieces.
Multiple reviewers call the engraved jewelry beautiful and well made when it arrived. One reviewer reports tarnishing and a lifetime warranty claim being denied, suggesting quality or aftercare problems for at least one buyer.
A repeated complaint involves calls not returned and emails going unanswered when orders don’t show up. In contrast, some reviewers describe very good customer service and prompt follow-up when orders are delivered.
The feedback is sharply split: many customers get attractive, well-made items quickly, while others report missing packages and support requests that never get resolved. This divide shows up in delivery, communication, and warranty handling.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (9) · Collected.reviews (1) · bbb.org (1) · Quotes shortened · As of: March 2026
Cancellation request was ignored, refund denied after delayed responses.
“couldn't receive a refund.”
Jewelry tarnished and the lifetime warranty claim was denied.
“the warranty could not be honored because I previously filed a claim.”
Customers do not receive items and company fails to respond.
“THEY WILL NOT ANSWER CALLS OR RESPOND TO EMAILS!”
Fast delivery and a good product that the reviewer loved.
“Fast Delivery & good product, love this product.”
Reviewer asked when their January order will ship and arrive.
“How long until my order is shipped ?”
Necklace arrived early and was beautiful with good quality.
“my necklace was beautiful!!”
Order arrived earlier than expected and product was very good.
“My order arrived earlier than expected.”
Custom item shipped quickly and customer service was very good.
“very good customer service.”
After two months the item hadn't arrived and emails got inadequate responses.
“still haven't received my item.”
Waited almost two months with poor responses and excuses.
“not to be trusted.”
I contacted the Engraved Giftsly company who had the best prices and most beautiful jewelries from customized bracelets to custom made necklaces. I loved the fact that I chose what I loved in silver or gold and how detailed they were, with heart shaped pendants engraved with such precision. Their engravable items make great gifts, offering a range of occasions and they have a comprehensive engravings section to ensure that you can find the right message for your engraved gifts. My order came on time and I was more than pleased with their customer service and follow up. I recommend the company to potential buyers!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Engraved Giftsly runs an online store selling personalized engraved gifts. The range typically includes engraved necklaces, bracelets, keychains, and small keepsakes with custom text or dates. Shoppers use an online design tool to enter names, messages, or fonts for engraving. Orders ship through the company’s website, with customer support available by email and phone. Items commonly use metal and other materials, and engraving is done with laser and mechanical methods.