Many reviews mention late or canceled shipments and long delivery windows. Several customers also point to surprise restocking fees and steep shipping or return charges. Many describe phone and email support that does not respond, and one person says a promotional certificate was invalid. A smaller group reports fast refunds, easy exchanges, and good-quality products.
Examples from available reviews (Mar 2016 – Mar 2026).
Product arrived late; customer service unresponsive and gift certificate invalid.
“Was given a $30 gift certificate that is not valid, really?”
Order delayed, items canceled without notice, and shipping refund not provided.
“NEVER NEVER NEVER EVEN THINK ABOUT ORDERING FROM THIS SHAM SITE!!!”
Order canceled and refunded promptly after emailing customer service.
“My order was canceled and refunded as soon as they received the email the next morning.”
High quality products and helpful customer service with easy exchanges.
“outstanding selection and top-notch customer service”
Most service feedback focuses on fulfillment breakdowns. Reviewers describe orders that never shipped, orders canceled without clear notice, and in some cases refunds or exchanges being refused. A few reviews note that after reaching out, cancellations and refunds were handled quickly.
Cost complaints mainly involve shipping and returns. Customers report high shipping or expedited charges and restocking fees when sending items back. Some reviews say returns or cancellations still left them out of pocket.
Many customers describe slow delivery and recurring order-status issues. Several reviews mention waits of multiple weeks, missed deliveries, or sudden cancellations. A smaller number of shoppers report simple exchanges that made the process easier.
Positive notes on product quality appear, but not often. One review calls out an outstanding selection and top-notch items. Complaints about defective products are rare in the sample.
Communication problems show up in many reviews. Customers cite long hold times, calls that go unanswered, emails that never get a reply, and one report of an invalid gift certificate. Others say they got timely responses that led to refunds or fixes.
Reviews split sharply between repeated service and communication problems and a few good outcomes. Several writers stress the money and hassle tied to shipping and returns. Others point to solid product quality or quick refunds, making the feedback feel polarized.
For each review, the core experience based on original source reviews.
Sources: resellerratings.com (15) · Sitejabber (2) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Product arrived late; customer service unresponsive and gift certificate invalid.
“Was given a $30 gift certificate that is not valid, really?”
Returned item charged restocking fee despite being pristine.
“I was charged a restocking fee for returning a "dirty and soiled" item.”
Returned saddle pad charged restocking fee despite pristine condition.
“I was charged a restocking fee for returning a "dirty and soiled" item.”
I recently had the pleasure of shopping at Equestrian Collections for some horse riding products, and I must say that I am thoroughly impressed with their outstanding selection and top-notch customer service. From horse blankets to riding breeches, this store has everything a rider or barn could need.
One thing that really stood out to me was the quality of their merchandise. Every product is carefully selected from only the top equestrian brands, ensuring that customers are getting only the best-of-the-best when it comes to horseback riding gear. In addition, all items were reasonably priced despite their superior craftsmanship.
The staff members were also extremely helpful every step of the way - they happily assisted me in finding exactly what I wanted based on my specific needs and preferences. Even after purchase, when I returned home and realized one item needed to exchange for sizing issues, they quickly resolved my issue with great professionalism.
Overall, Equestrian Collections has exceeded my expectations as a first-time shopper there. The exceptional quality of merchandise coupled with excellent customer service make them truly stand out amongst other establishments alike
Paid high shipping and return costs, ended with no item.
“So I spent close to $20 on shipping,and have nothing.”
Order canceled and refunded promptly after emailing customer service.
“My order was canceled and refunded as soon as they received the email the next morning.”
Received wrong-size bit but got a prompt refund after contacting them.
“I provided photos and received a full refund, no questions asked, two days later.”
Shipping very slow; orders take about three weeks and may be canceled.
“Ridiculously slow shipping, item(s) take approximately three weeks or longer to arrive, that's if they don't cancel your order(s).”
Order delayed, items canceled without notice, and shipping refund not provided.
“NEVER NEVER NEVER EVEN THINK ABOUT ORDERING FROM THIS SHAM SITE!!!”
Order never shipped despite promises; customer service was unresponsive.
“I was drug along each time with a promise they were on their way.”
Refused refund or exchange for an item not excluded by policy.
“Equestrian Collections refused to refund or exchange a product”
Paid extra for expedited shipping but order still delayed and unhelpful staff.
“I placed and order ten days ago and still hadnt received a shipping notice”
Exchanging boots was difficult; company required customer to pay multiple shipping fees.
“they also do not pay for return shipping”
Promised free shipping didn't apply; paid high shipping for inexpensive item.
“I had to pay almost $9 in shipping for a $13 flymask.”
Missed apartment number led to return and unresponsive phone support.
“I have tried calling numerous times, get put on hold, am told I'm the #1 caller in line waiting”
Charged for items later unavailable and found identical items sold at higher price.
“I looked on the website and the items I ordered WERE STILL THERE BUT AT DOUBLE THE PRICE!”
Required paying return and replacement shipping, and correct size unavailable.
“Worst customer service I've experienced.”
Order charged but not shipped; customer service unresponsive to cancellation.
“Placed an order with Equestrian Collection a week ago; order status has never been received and when I log in to my account on the website there is no status update.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Equestrian Collections sells equestrian gear and riding apparel online. The store lists saddles, bridles, bits, riding boots, saddle pads, and stable supplies. Product pages provide item details and sizing for riders and horses. Shoppers order through the website and pay with standard online payment options. Shipping and return policies are posted on the site.