This single review highlights helpful in-person staff, easy sizing exchanges, and a selection of quality equestrian products such as horse blankets and riding breeches. The reviewer reports reasonable pricing relative to perceived craftsmanship and a positive first-time shopping experience. These observations are based on one account; additional reviews would be needed to confirm consistency. Consumers should verify sizing information and contact customer service if needed, and consult multiple reviews before making larger purchases.
Examples from available reviews (Mar 2016 – Feb 2026).
High quality products and helpful customer service with easy exchanges.
“outstanding selection and top-notch customer service”
Reviewer describes helpful, professional staff who assisted with product selection and handled a sizing exchange promptly and professionally.
Reviewer notes merchandise is reasonably priced relative to quality, describing items as well priced despite higher-end craftsmanship.
First-time shopper reports a positive in-store shopping experience with a wide selection of riding gear and barn supplies.
Reviewer highlights top-notch merchandise and carefully selected brands, specifically mentioning horse blankets and riding breeches as quality examples.
Staff communication described as responsive and professional, assisting during purchase and resolving an exchange without reported issues.
Reviewer states the overall experience exceeded expectations as a first-time shopper, citing both product quality and customer service.
For each review, the core experience based on original source reviews.
Sources: resellerratings.com (15) · Sitejabber (2) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Product arrived late; customer service unresponsive and gift certificate invalid.
“Was given a $30 gift certificate that is not valid, really?”
Returned item charged restocking fee despite being pristine.
“I was charged a restocking fee for returning a "dirty and soiled" item.”
Returned saddle pad charged restocking fee despite pristine condition.
“I was charged a restocking fee for returning a "dirty and soiled" item.”
I recently had the pleasure of shopping at Equestrian Collections for some horse riding products, and I must say that I am thoroughly impressed with their outstanding selection and top-notch customer service. From horse blankets to riding breeches, this store has everything a rider or barn could need.
One thing that really stood out to me was the quality of their merchandise. Every product is carefully selected from only the top equestrian brands, ensuring that customers are getting only the best-of-the-best when it comes to horseback riding gear. In addition, all items were reasonably priced despite their superior craftsmanship.
The staff members were also extremely helpful every step of the way - they happily assisted me in finding exactly what I wanted based on my specific needs and preferences. Even after purchase, when I returned home and realized one item needed to exchange for sizing issues, they quickly resolved my issue with great professionalism.
Overall, Equestrian Collections has exceeded my expectations as a first-time shopper there. The exceptional quality of merchandise coupled with excellent customer service make them truly stand out amongst other establishments alike
Paid high shipping and return costs, ended with no item.
“So I spent close to $20 on shipping,and have nothing.”
Order canceled and refunded promptly after emailing customer service.
“My order was canceled and refunded as soon as they received the email the next morning.”
Received wrong-size bit but got a prompt refund after contacting them.
“I provided photos and received a full refund, no questions asked, two days later.”
Shipping very slow; orders take about three weeks and may be canceled.
“Ridiculously slow shipping, item(s) take approximately three weeks or longer to arrive, that's if they don't cancel your order(s).”
Order delayed, items canceled without notice, and shipping refund not provided.
“NEVER NEVER NEVER EVEN THINK ABOUT ORDERING FROM THIS SHAM SITE!!!”
Order never shipped despite promises; customer service was unresponsive.
“I was drug along each time with a promise they were on their way.”
Refused refund or exchange for an item not excluded by policy.
“Equestrian Collections refused to refund or exchange a product”
Paid extra for expedited shipping but order still delayed and unhelpful staff.
“I placed and order ten days ago and still hadnt received a shipping notice”
Exchanging boots was difficult; company required customer to pay multiple shipping fees.
“they also do not pay for return shipping”
Promised free shipping didn't apply; paid high shipping for inexpensive item.
“I had to pay almost $9 in shipping for a $13 flymask.”
Missed apartment number led to return and unresponsive phone support.
“I have tried calling numerous times, get put on hold, am told I'm the #1 caller in line waiting”
Charged for items later unavailable and found identical items sold at higher price.
“I looked on the website and the items I ordered WERE STILL THERE BUT AT DOUBLE THE PRICE!”
Required paying return and replacement shipping, and correct size unavailable.
“Worst customer service I've experienced.”
Order charged but not shipped; customer service unresponsive to cancellation.
“Placed an order with Equestrian Collection a week ago; order status has never been received and when I log in to my account on the website there is no status update.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Equestrian Collections is a retailer specializing in equestrian apparel, riding gear, tack, and stable supplies. The brand operates an online storefront and serves riders and barns seeking name-brand riding clothes, horse blankets, and related equipment. This overview is intended for consumers researching reviews of Equestrian Collections before purchase decisions.