Many buyers mention fast shipping, undamaged packaging, and easy assembly. Several reviews highlight sturdy build quality and quick replacement parts sent by support staff. Other reviews describe major quality problems, including collapses and faulty electronics. Multiple customers also say refunds were not returned and support did not respond when parts were missing or damaged.
Examples from available reviews (Jun 2022 – Mar 2026).
Gazebo collapsed despite advertised snow weight limit and company unresponsive.
“The whole thing collapsed even though it had a 2500lb snow weight limit.”
Multiple missing boxes and parts prevented assembly despite insurance delays.
“I received only nine of the 10 boxes.”
Customer service resolved transport damage promptly and professionally.
“the customer service I received was truly excellent.”
Well packaged and engineered; product considered high quality.
“High quality product!”
Service feedback falls into two clear tracks. Many reviews describe no replies, refused returns, and replacement requests that never get resolved. Another set describes fast, professional help and replacement parts sent on time by named staff.
Many reviewers say the quality fit the price and point to fast shipping as a plus. Positive value comments often come with notes about solid materials and good engineering. Fewer reviews question the value, mostly when buyers had to pay return or repair costs for defective items.
Some deliveries arrive quickly and well packed, while others show up in torn boxes or with parts missing. Several buyers mention clear, detailed instructions and build times they could manage. A common pain point is incomplete shipments that stop assembly altogether.
Reviews describe both strong builds and serious breakdowns. Multiple customers praise sturdy, well-engineered items and contents that arrived intact. Others report collapsed structures, heaters that would not work, and products that shorted out or tripped other appliances.
Many reviewers mention poor communication, such as incorrect tracking numbers, calls that go unanswered, and little follow-up. A smaller group reports direct, helpful contact and proactive updates. Missing or late replies often show up in missing-parts cases and refund disputes.
Reviews split between people pleased with quick delivery and durable products and people upset by safety-related failures and service issues that never get resolved. The same product categories draw both high ratings and low-rated failure stories. Some customers get problems fixed, while many complaints remain open.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · bbb.org (10) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Great product with motorized screen installed by third party.
“Great product”
Easy to assemble and of good quality.
“Product was easy to put together and of good quality.”
Merchandise is reported as great quality.
“the merchandise is of great quality”
Well packaged and engineered; product considered high quality.
“High quality product!”
Fast shipping and good value; boxes arrived in good condition.
“definitely a 5 star on shipping and cost.”
Gazebo missing parts and seller stopped responding to replacement requests.
“I opened the boxes to assemble and was missing ten parts.”
Defective parts and slow replacement left pergola unusable with warranty concerns.
“one screen failed to retract.”
Multiple missing boxes and parts prevented assembly despite insurance delays.
“I received only nine of the 10 boxes.”
Missing required inserts prevented assembly and customer service was unresponsive.
“it's just a gigantic paper weight sitting on our patio....My next step is to request a refund and return this item at Erommy's expense.”
Company unresponsive with no support despite claimed 24/7 operation.
“No one has reached out to me regarding my order”
I recently purchased some outdoor furniture and gardening supplies from Erommy, an online webshop that offers a wide range of home and garden products. My experience with the company was exceptional, starting with their easy-to-navigate website, which allowed me to quickly find everything I needed.
One thing that really stood out to me was the quality of the products on offer at Erommy. From patio rattan sectional sofa sets to greenhouses and heating storage sheds, everything felt sturdy and well-made when it arrived at my doorstep. In particular, I was impressed by the attention to detail in each item's construction - it's clear that this company values craftsmanship as much as affordability.
Shipping was lightning-fast as well - I received my order within just a few days of placing it online.
Overall, I'm incredibly satisfied with my purchase from Erommy! If you're looking for high-quality outdoor furniture or gardening supplies at excellent prices (with free shipping!), this is definitely the place to shop.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Erommy runs an online store for home and outdoor living products. Each listing includes specifications, materials, and dimensions to help shoppers choose. Customers order online and pick from several shipping and delivery options at checkout. Many products include assembly instructions plus warranty or return policy details. Product and help pages list ways to contact support.