Reviews show that Erommy products are often praised for material quality and engineering, and many customers report quick deliveries. However, recurring issues include missing or damaged small parts, assembly challenges, and mixed after‑sales responses in a minority of cases. Prospective buyers of large kits should verify parts lists on arrival, confirm return and warranty terms, and ask for any engineering documentation (for example, wind‑rating data) before purchase. If professional installation is planned, consider coordinating delivery timing and verifying all cartons before installer arrival.
Examples from available reviews (Jun 2022 – Feb 2026).
Product wind-resistance claims were misleading and company refused refund.
“The product was advertised as being able to withstand 60–90 mph winds on Erommy’s website”
Many parts were missing or damaged and customer service refused refund.
“we were missing 281 additional parts from the kit.”
Customer service resolved transport damage promptly and professionally.
“the customer service I received was truly excellent.”
Fast shipping and good value; boxes arrived in good condition.
“definitely a 5 star on shipping and cost.”
Shipping and service outcomes vary: many buyers report fast delivery and prompt part replacement, while others describe lengthy delays, missing parts and refused refunds.
Several buyers said the products represent good value for the price; however others reported lost value when parts, delivery or warranty expectations were not met.
Assembly is frequently described as long and intricate; some users found instructions helpful, but many report difficult roof panels, anchors or missing small parts.
Most reviewers praise sturdiness, engineering and fit of parts, though a minority report damaged or missing components and specific limitations (anchors, wind claims).
Reports on communication are split: several customers cite quick, helpful responses; others cite unreturned inquiries, wrong tracking numbers or lack of documentation.
Overall impressions lean positive for product quality and delivery speed, but a subset of customers report significant issues around parts, claims and refunds.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · bbb.org (10) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Great product with motorized screen installed by third party.
“Great product”
Easy to assemble and of good quality.
“Product was easy to put together and of good quality.”
Merchandise is reported as great quality.
“the merchandise is of great quality”
Well packaged and engineered; product considered high quality.
“High quality product!”
Fast shipping and good value; boxes arrived in good condition.
“definitely a 5 star on shipping and cost.”
Gazebo missing parts and seller stopped responding to replacement requests.
“I opened the boxes to assemble and was missing ten parts.”
Defective parts and slow replacement left pergola unusable with warranty concerns.
“one screen failed to retract.”
Multiple missing boxes and parts prevented assembly despite insurance delays.
“I received only nine of the 10 boxes.”
Missing required inserts prevented assembly and customer service was unresponsive.
“it's just a gigantic paper weight sitting on our patio....My next step is to request a refund and return this item at Erommy's expense.”
Company unresponsive with no support despite claimed 24/7 operation.
“No one has reached out to me regarding my order”
I recently purchased some outdoor furniture and gardening supplies from Erommy, an online webshop that offers a wide range of home and garden products. My experience with the company was exceptional, starting with their easy-to-navigate website, which allowed me to quickly find everything I needed.
One thing that really stood out to me was the quality of the products on offer at Erommy. From patio rattan sectional sofa sets to greenhouses and heating storage sheds, everything felt sturdy and well-made when it arrived at my doorstep. In particular, I was impressed by the attention to detail in each item's construction - it's clear that this company values craftsmanship as much as affordability.
Shipping was lightning-fast as well - I received my order within just a few days of placing it online.
Overall, I'm incredibly satisfied with my purchase from Erommy! If you're looking for high-quality outdoor furniture or gardening supplies at excellent prices (with free shipping!), this is definitely the place to shop.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Erommy is an online retailer of home and garden products, including outdoor furniture, gazebos, pergolas and related accessories. The company sells prefabricated kits and larger boxed items that typically require on-site assembly. Consumers searching reviews often compare build quality, delivery performance, parts completeness, and after‑sales support for these types of outdoor structures.