Reviews Analyzed
21
We Collect & Analyze Reviews
EShine
Experiences & Reviews
EShine is a company that offers LED home lighting products and accessories, such as under-cabinet lights, LED bars, sensors, and related power components. The brand distributes products through online retail channels and provides customer support and warranty handling for purchasers.
Overview & Key Metrics
Positive Sentiment
90%
Latest Review
23d
Overall Rating
4.5
Our Analysis
🎯
Service quality
Most reviews praise EShine's post-sale support and helpful agents; a small number reported failure to reach support for warranty issues.
Share of mentions
Strong
22%
💰
Value for money
Only one reviewer explicitly mentioned price, noting reasonable pricing and good perceived value after product performance.
Share of mentions
Mixed
1%
⚡
User experience
Users report straightforward setup and an easy website ordering experience; some unique installations required guidance from support.
Share of mentions
Mixed
5%
🔧
Product quality
Many reviewers reported product issues (failing LEDs, charging ports, sensors); a sizeable share described defects despite replacements offered.
Share of mentions
Weak
24%
📞
Communication
Most reviewers describe quick, helpful responses via chat or email and rapid replacements; a few reported no response and unresolved claims.
Share of mentions
Strong
24%
⭐
Overall experience
Most reviewers report positive overall experiences, citing effective support and functioning products; a minority reported unresolved problems.
Share of mentions
Strong
25%
Our Independent Methodology
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – October 2025).
Problem solved impressively quickly
"I installed the eshine lighting system in my kitchen and unfortunately had a defective sensor bar. I emailed eshine support and got a response within..."
Edward cole
Trustpilot
Oct 01, 2025
Featured for: Fast replacement and detailed support
I purchased four of them
"I purchased four of them, one then two more and then a third, when they work they are great, the last one I got was defective, the company is not resp..."
Susie TR
Trustpilot
Oct 01, 2025
Featured for: Multiple defects; no response
Love the Lights, Love the Service
"First let me say, I love the motion sensing, rechargeable, under cabinet lights I received from eShine. They are perfect for my newly renovated closet..."
clintschaferhotmail.com
Trustpilot
Oct 01, 2025
Featured for: Good product; two faulty units
I struggled at first to install the…
"I struggled at first to install the undercabinet lights on my own, but I eventually made it happen and I am super happy with the outcome. The installa..."
Jeff
Trustpilot
Oct 01, 2025
Featured for: Complex install resolved via support
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
S
Susie TR
trustpilot.com
Oct 01, 2025
I purchased four of them
I purchased four of them, one then two more and then a third, when they work they are great, the last one I got was defective, the company is not resp...
R
Rolly Beaulieu
trustpilot.com
Oct 01, 2025
I have been trying to reach your…for 3 days
I have been trying to reach your company by phone and email. No respond I bought a Farmhouse Ceiling fan but when...
R
RussH
trustpilot.com
Oct 01, 2025
The Customer Service is Fantastic
I've been thoroughly pleased with the products offered by this company overall. Recently, I encountered a minor technical issue, but the outstanding c...
J
Jeff
trustpilot.com
Oct 01, 2025
I struggled at first to install the…
I struggled at first to install the undercabinet lights on my own, but I eventually made it happen and I am super happy with the outcome. The installa...
J
Jackie
trustpilot.com
Oct 01, 2025
Great support
Amelia has been very helpful to support me! I had a faulty unit and Amelia asked me to test it by plugging them in a different way. Unfortunately...
K
Katie Sparks
trustpilot.com
Oct 01, 2025
Amelia was great
Amelia was great! The charging port on my LED light st...
K
Kathy Northrop
trustpilot.com
Oct 01, 2025
Great customer service with ESHINE
I have an EShine undercounter LED light that stopped working. I bought them through Amazon in September 2022. I emailed eShine and they walked me thro...
J
Julie McDonald
trustpilot.com
Oct 01, 2025
Amelia was very helpful and prompt in…
Amelia was very helpful and prompt in responding to my emails. My replacement sensor was sent out immediat...
c
clinton cho
trustpilot.com
Oct 01, 2025
Great Customer Service!
I had a problem with a light bar going bad. Amelia in Customer Service was knowledgeable, professional and...
M
Mr. G
trustpilot.com
Oct 01, 2025
Great product
Great product. works great after realizing that installing the first sensor light, must be attached exactly as t...
M
Matt Douglass
trustpilot.com
Oct 01, 2025
Excellent customer support
Excellent customer support - after 1 year installed had an issue and Amelia quickly helpe...
J
Jim Worrall
trustpilot.com
Oct 01, 2025
wow a company that actually lives up to…
wow a company that actually lives up to its warranty, it was a pleasure dealing with Amelia. now I hope that my light...
M
Mauro Arguello
trustpilot.com
Oct 01, 2025
Very responsive company
Very responsive company. Plea...
W
Wesley Schneider
trustpilot.com
Oct 01, 2025
Products were very easy to set up and…
Products were very easy to set up and use and the website made it a simple process to put together a custom pac...
l
lk
trustpilot.com
Oct 01, 2025
EShine products are great
EShine products are great! Custo...
B
Bill Shoemaker
trustpilot.com
Oct 01, 2025
Superb customer service...
Superb customer service... Standing behind their product... No debate, just great se...
T
Tom M
trustpilot.com
Oct 01, 2025
Great product, even better service
Some under cabinet light LEDs were failing, prior to 3 years. A very helpful lady made getting replace...
E
Edward cole
trustpilot.com
Oct 01, 2025
Problem solved impressively quickly
I installed the eshine lighting system in my kitchen and unfortunately had a defective sensor bar. I emailed eshine support and got a response within...
c
clintschaferhotmail.com
trustpilot.com
Oct 01, 2025
Love the Lights, Love the Service
First let me say, I love the motion sensing, rechargeable, under cabinet lights I received from eShine. They are perfect for my newly renovated closet...
J
Jim
trustpilot.com
Oct 01, 2025
LED light bars failing but remedied by EShine
I had some LED light bars failing. Because I was within the warranty period I contacted Paul at EShine via chat. I gave him my order numb...
Conclusion
Reviewers commonly report that EShine provides responsive customer support and arranges replacements when products fail, often naming representatives such as Amelia or Paul. At the same time, many reviews document product issues—failing LEDs, charging ports, sensors or units that do not charge. For consumers, this means warranty responsiveness and support quality are important purchasing considerations. If you prioritize quick support and replacement handling, these reviews show many successful outcomes; if you are highly risk-averse about initial product defects, consider this pattern before buying.