Reviewers commonly report that EShine provides responsive customer support and arranges replacements when products fail, often naming representatives such as Amelia or Paul. At the same time, many reviews document product issues—failing LEDs, charging ports, sensors or units that do not charge. For consumers, this means warranty responsiveness and support quality are important purchasing considerations. If you prioritize quick support and replacement handling, these reviews show many successful outcomes; if you are highly risk-averse about initial product defects, consider this pattern before buying.
Examples from available reviews (Dec 2021 – Feb 2026).
Support responded quickly and sent a replacement sensor within 24 hours.
“The bar arrived within 24 hours to my mailbox by USPS.”
One defective unit and the company was unresponsive about warranty.
“the company is not responsive at all”
Two of eight lights failed to charge, though replacements were easy.
“I ordered 8 of these lights, but unfortunately, 2 of them did not take a charge.”
Customer service provided quick, detailed help enabling successful installation.
“They were very quick and detailed in responding to my questions”
Most reviews praise EShine's post-sale support and helpful agents; a small number reported failure to reach support for warranty issues.
Only one reviewer explicitly mentioned price, noting reasonable pricing and good perceived value after product performance.
Users report straightforward setup and an easy website ordering experience; some unique installations required guidance from support.
Many reviewers reported product issues (failing LEDs, charging ports, sensors); a sizeable share described defects despite replacements offered.
Most reviewers describe quick, helpful responses via chat or email and rapid replacements; a few reported no response and unresolved claims.
Most reviewers report positive overall experiences, citing effective support and functioning products; a minority reported unresolved problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
One defective unit and the company was unresponsive about warranty.
“the company is not responsive at all”
Unable to reach the company while the fan reverses direction.
“I have been trying to reach your company by phone and email. No respond”
Customer service quickly arranged a replacement after a minor issue.
“he promptly arranged for a replacement to be sent my way.”
Customer service provided quick, detailed help enabling successful installation.
“They were very quick and detailed in responding to my questions”
Amelia assisted promptly and sent a replacement after testing.
“Amelia was quick to send me a replacement unit.”
Amelia sent a replacement after the LED strip charging port broke.
“so she sent me a new one.”
EShine quickly replaced a defective undercounter LED after troubleshooting.
“I received the replacement LED bar and the light works just like it’s supposed to.”
Amelia promptly sent a replacement sensor, received in under three days.
“My replacement sensor was sent out immediately and I have already received it.”
Amelia arranged a hassle-free replacement for a bad light bar.
“She arranged for a replacement with no hassles or delay.”
Works well after correct installation as pictured; reviewer plans more.
“must be attached exactly as the picture states.”
Amelia quickly troubleshot and sent a replacement after a year.
“Amelia quickly helped troubleshoot then send the needed replacement part.”
Company honored warranty and Amelia handled the replacement after seven months.
“wow a company that actually lives up to its warranty”
Company was very responsive and pleasant to deal with.
“Very responsive company.”
Products and website were easy to set up and customize; support helpful.
“Products were very easy to set up and use”
Products are great and customer service is excellent too.
“EShine products are great!”
Customer service was superb and stood behind the product.
“Superb customer service...Standing behind their product...”
Some LEDs failed early, but replacements were quick and easy.
“A very helpful lady made getting replacements quick and easy.”
Support responded quickly and sent a replacement sensor within 24 hours.
“The bar arrived within 24 hours to my mailbox by USPS.”
Two of eight lights failed to charge, though replacements were easy.
“I ordered 8 of these lights, but unfortunately, 2 of them did not take a charge.”
LED bars failed but Paul arranged replacements under warranty.
“He is mailing me replacement lights bars that should be arriving in about 4 days.”
The service offered by EShine is top notch. I ordered Angelwax Absolution Carpet Cleaner to help remove some deep-set dirt and stains from my carpets, and the results were amazing. EShine provide a great service and their prices are very reasonable. They also offer fast and prompt delivery. The customer service team are very efficient and helpful, which is a big plus. Overall, it seems that Angelwax Absolution Carpet Cleaner is a highly effective product that is also great value for money. If you're looking for an effective carpet cleaner to keep your carpets spotlessly clean, Angelwax Absolution Carpet Cleaner is a top choice. I will definitely be using EShine again.
5/5 stars. Thank you EShine!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
EShine is a company that offers LED home lighting products and accessories, such as under-cabinet lights, LED bars, sensors, and related power components. The brand distributes products through online retail channels and provides customer support and warranty handling for purchasers.