Reviews Analyzed
21
We Collect & Analyze Reviews
Eternity Modern
Experiences & Reviews
Eternity Modern is an online furniture retailer focused on modern and mid‑century‑inspired chairs, sofas, tables and related pieces. Consumers researching the brand commonly look for information on build quality, delivery and return policies, warranty coverage, and communication responsiveness before buying large or custom furniture items.
Overview & Key Metrics
Positive Sentiment
52%
Latest Review
20d
Overall Rating
3.0
Our Analysis
🎯
Service quality
Delivery and fulfillment reports are inconsistent: several customers cite slow lead times and difficult delivery procedures, while others report timely arrivals and careful packing.
Share of mentions
Mixed
18%
💰
Value for money
Many reviewers question value: complaints include early failures, expensive return or repair shipping fees, and concerns about paying premium prices for replicas.
Share of mentions
Weak
8%
⚡
User experience
Limited data on site/app experience: some customers praise clear product pages and helpful sales reps; a few note long custom lead times.
Share of mentions
Mixed
3%
🔧
Product quality
Product reports are mixed: several customers praise materials and construction, while many report manufacturing defects, breakage, cracking, or concerns about authenticity.
Share of mentions
Mixed
27%
📞
Communication
Multiple reviews describe poor after‑sales communication and returns handling, citing slow or unhelpful responses, repeated photo requests, and disputed refunds or warranty terms.
Share of mentions
Weak
14%
⭐
Overall experience
Overall experiences vary: many customers praise appearance and delivery, while many others report defects, long waits, and unsatisfactory after‑sales support.
Share of mentions
Mixed
30%
Our Independent Methodology
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Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
I recently purchased a beautiful chair…
"I recently purchased a beautiful chair online from Eternity Modern, and I couldn't be happier with the experience. The website was incredibly easy to..."
John Seo
External Source
Jul 18, 2024
Featured for: praises website and sales rep
Expensive Chair Broke After 3 Years - Poor Quality
"I purchased an Eames replica chair from Eternity Modern. After only 3 years and several months of normal use in my home, the chair completely collapse..."
Caroline Lewko
External Source
Sep 29, 2025
Featured for: product failure and warranty dispute
Terrible Awful Horrific Customer…
"Terrible Awful Horrific Customer Service!!!!! I ordered a $2300 coffee table on 7/11. On 7/19 the order status stated it was unloaded & arrived local..."
Elizabeth K
External Source
Jul 25, 2024
Featured for: long lead times, poor communication
Terrible delivery process
"Fastfrate,the Trucking Company Eternity Modern used to send me my loveseat, sent me an email the DAY BEFORE DELIVERY with THREE documents saying if I..."
Ann
External Source
May 21, 2025
Featured for: delivery issues but product praised
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: External Source (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
C
Caroline Lewko
External Source
Sep 29, 2025
Expensive Chair Broke After 3 Years - Poor Quality
I purchased an Eames replica chair from Eternity Modern. After only 3 years and several months of normal use in my home, the chair completely collapse...
J
Jeff Berger
External Source
Sep 17, 2025
Delivery was fast and well done by the…
Delivery was fast and well done by the individuals who brought the coffee table into my house. The marble t...
M
Michel Cantin
External Source
Aug 30, 2025
Eternity Modern – Looks good online, nightmare in real life
Ordered 2 tables. ✅ First one fine. ❌ Second one arrived with black marks – they claimed it was “part of the style” (it wasn’t). Asked for a return: •...
J
John
External Source
Jul 29, 2025
Junk
Junk. Multiple manufacturing defects, and it's clear tha...
A
Ann
External Source
May 21, 2025
Terrible delivery process
Fastfrate,the Trucking Company Eternity Modern used to send me my loveseat, sent me an email the DAY BEFORE DELIVERY with THREE documents saying if I...
J
Judy Eastwood
External Source
Mar 01, 2025
Shipping scam for repairs
I bought the tired man chair in sheepskin for almost $3000. After five months use the front leg fell off - the screw is stripped and cannot be re-atta...
S
Sullivan
External Source
Feb 26, 2025
Chaotic mess - 5k down and still no furniture
So far I have had nothing but a complete nightmare with this store. I ordered two custom chairs at over $5k back in November 2024, the whole process h...
P
Philip Möller
External Source
Jan 14, 2025
Fake copies from China
Very disappointing. They are selling fake copies of true Scandinavian design, made in China and Vietnam. For example they pretend...
N
Norm
External Source
Jan 02, 2025
Hans Wegner Dining Table
Table arrived in a timely manner. Is ver...
K
Karina Tomayeva
External Source
Dec 12, 2024
NEVER ORDER FROM HERE
If I could give Eternity Modern a zero-star rating, I would. My husband and I were gifted the Kaia Marble Plinth Coffee Table as a wedding present, an...
C
Cheryl
External Source
Oct 13, 2024
Perfection
This coffee table is absolutely gorgeous and blends in perfectly With my decor. Deliver...
H
Helene
External Source
Oct 12, 2024
I have a set of Mario Bellini sectional…
I have a set of Mario Bellini sectional pieces and they are great, high quality and very nice looking. My only desired improvement would be to not hav...
I
I. S.
External Source
Oct 07, 2024
Horrible quality ,made in China ,great…
Horrible quality ,made in China ,great phot...
S
Saijai Osika
External Source
Sep 07, 2024
Had a good experience with my first EM…
Had a good experience with my first EM order. The dining table is gorgeou...
:
:p
External Source
Aug 26, 2024
WASSILY CHAIR
My $1200 Wassily chair arrived, and one side of the arm rest has a lot of (ugly) wrinkles. The other side has a white scratch mark. I immediately emai...
E
Ellen Fleckenstein
External Source
Aug 20, 2024
Love my new dining chairs!
Absolutely love my new Saarinen dining chairs. (Which...
S
Shannon Hubmann
External Source
Aug 09, 2024
Great service and delivery
Great service and delivery! Very pleased with my...
B
Brent Wagner
External Source
Aug 09, 2024
They have all the best designer pieces…
They have all the best designer pieces at a fraction of the cost. We love the two...
E
Elizabeth K
External Source
Jul 25, 2024
Terrible Awful Horrific Customer…
Terrible Awful Horrific Customer Service!!!!! I ordered a $2300 coffee table on 7/11. On 7/19 the order status stated it was unloaded & arrived local...
J
John Seo
External Source
Jul 18, 2024
I recently purchased a beautiful chair…
I recently purchased a beautiful chair online from Eternity Modern, and I couldn't be happier with the experience. The website was incredibly easy to...
Conclusion
Reviewers report a mix of positive and negative experiences with Eternity Modern. Several customers praise well‑made pieces, careful packing, and helpful sales interactions, while many others describe manufacturing defects, damaged or cracked items, and items that fail early. Recurring concerns focus on communication, returns and warranty handling—several reviews mention being asked to pay high return or repair shipping costs and difficulty getting timely resolutions. Before buying, ask for exact lead times, detailed warranty terms, pre‑shipment photos, and clear return/shipping cost policies for large or custom orders to reduce risk.