Reviews Analyzed
21
We Collect & Analyze Reviews
Etoren
Experiences & Reviews
Etoren is an online retailer of consumer electronics, including smartphones, cameras, lenses and accessories. The site sells internationally and lists regional device variants and shipping options that vary by customer location.
Overview & Key Metrics
Positive Sentiment
95%
Latest Review
16d
Overall Rating
4.6
Our Analysis
🎯
Service quality
Most reviews report fast shipping and reliable delivery; a small number describe delayed dispatches or orders not sent as expected.
Share of mentions
Strong
24%
💰
Value for money
Many customers highlight competitive prices and good deals on devices; a few raise concerns about local delivery fees or customs charges.
Share of mentions
Strong
11%
⚡
User experience
Ordering and payment are often described as smooth and straightforward, but several reviews note limited tracking updates or minor UX inconveniences.
Share of mentions
Mixed
7%
🔧
Product quality
Products are frequently reported as arriving sealed, genuine and as described; isolated reports mention wrong chargers or damaged packaging on arrival.
Share of mentions
Strong
20%
📞
Communication
Customers commonly receive shipping emails and helpful replies, though some cite poor tracking transparency or unhelpful customer-service responses.
Share of mentions
Mixed
14%
⭐
Overall experience
Overall impressions are largely positive: buyers cite quick delivery and correct products at good prices, with a minority reporting serious issues.
Share of mentions
Strong
24%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
Fast, secure and exactly as advertised
"I ordered the Oppo Find X8 Global Version here because it wasn’t available in my country. This turned out to be the best choice! Payment went smoothly..."
Nino
Trustpilot
Oct 01, 2025
Featured for: fast shipping and smooth payment
After several weeks the order hasn't even been sent
"For two weeks now they have not sent phones that were marked "In Stock". All requests to support - the same type of answers about "logistics partner"..."
Dmitrii
Trustpilot
Oct 01, 2025
Featured for: order not dispatched support poor
Excellent price but poor tracking
"Excellent price and I got the product I expected, but tracking could be a little better. Mine stayed at 'Transferring' for well over a week. I even co..."
repeat calendar customer
Trustpilot
Oct 01, 2025
Featured for: excellent price but tracking poor
Definitely not the best service...
"(1) Etoren was not in any hurry to send the pre-ordered item to me - in spite of the item's being already in stock - until I made some noise on this d..."
N.Z.
Trustpilot
Oct 01, 2025
Featured for: wrong charger unhelpful reply
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
N
Nino
trustpilot.com
Oct 01, 2025
Fast, secure and exactly as advertised
I ordered the Oppo Find X8 Global Version here because it wasn’t available in my country. This turned out to be the best choice! Payment went smoothly...
S
Stephen O'Keefe
trustpilot.com
Oct 01, 2025
Early delivery and good price for…
Early delivery and good...
c
customer
trustpilot.com
Oct 01, 2025
Could not be happier
Great buying experience. For those of us devoted to Android in the States, our choices have been extremely restricted and overpriced. I...
I
Irene Ry
trustpilot.com
Oct 01, 2025
I enjoyed ordering through Etoren
I really enjoyed ordering through your store, thank you! The prices were good, the delivery was fast, and everything arrive...
r
repeat calendar customer
trustpilot.com
Oct 01, 2025
Excellent price but poor tracking
Excellent price and I got the product I expected, but tracking could be a little better. Mine stayed at 'Transferring' for well over a week. I even co...
B
Bob Nguyen
trustpilot.com
Oct 01, 2025
My order arrived much earlier than…
My order arrived much...
V
Vic bobinski
trustpilot.com
Oct 01, 2025
shipping was as advertised
shipping was as advertised. Phone arrived in good condition and when requested shipping info was provided. All my questions were...
M
Mircea Vasile
trustpilot.com
Oct 01, 2025
One of the best website I ordered!
One of the best website I ordered! I got my order 2 days before it was supposed to arrive.My delivery was in between 5 and...
K
Ktl
trustpilot.com
Oct 01, 2025
I have bought more than one lens from…
I have bought more than one lens from etoren and found the service (product quali...
S
STAVROS GEORGE VENIANAKIS
trustpilot.com
Oct 01, 2025
Excellent customer service. I liked the convenience of the local…
I liked the convenience of the local language, the variety of products...
D
Dmitrii
trustpilot.com
Oct 01, 2025
After several weeks the order hasn't even been sent
For two weeks now they have not sent phones that were marked "In Stock". All requests to support - the same type of answers about "logistics partner"...
R
R Taylor
trustpilot.com
Oct 01, 2025
Quick shipping best price on item
Quick shipping best price o...
k
kievstar
trustpilot.com
Oct 01, 2025
Incredible 1st time experience
Incredible 1st time experience. Excellent communication and fast DHL shipping. Perfect transaction....
M
Mohammed Shabir
trustpilot.com
Oct 01, 2025
Had a wonderful experience of buying…
Had a wonderful experience of buying from Etoren. I bought the Huawei pura 80 Ultra (Global version) I received the phone withing 2 weeks of placing t...
A
Arro
trustpilot.com
Oct 01, 2025
Very reasonable price and faster than…
Very reasonable price and fa...
F
Fernand Michel Kieffer
trustpilot.com
Oct 01, 2025
Always again
Perfect service. Delivery was shorter in time than initially indicated. Only Problem was: DHL. The package landed in Paris, then went to Brussels, bac...
B
Bergthor
trustpilot.com
Oct 01, 2025
Great service they contacted me to…
Great service they contacted me to double check with address issue. Once we got that figured...
N
N.Z.
trustpilot.com
Oct 01, 2025
Definitely not the best service...
(1) Etoren was not in any hurry to send the pre-ordered item to me - in spite of the item's being already in stock - until I made some noise on this d...
Q
Quinn
trustpilot.com
Oct 01, 2025
Great purchase
Great purchase. It took about 2 weeks for my Oppo Find X8 Pro to arrive. Without any in between shipping updates, but I knew fr...
I
Ilija Jovanovic
trustpilot.com
Oct 01, 2025
Just perfect!
Quick delivery, phone delivered in perfect condition, precise...
Conclusion
Reviews show Etoren commonly delivers global-version devices quickly and in sealed condition, with many customers noting competitive prices. Communication and tracking are often adequate, though some buyers report gaps in tracking updates or unhelpful support replies. A small number of reviews describe worse problems: delayed or non-dispatched orders and occasional wrong charger variants. For prospective buyers, consider checking shipping method, regional charger details and local customs fees before purchase; keep order and tracking records for support follow-up if needed.