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We Collect & Analyze Reviews

Etoren
Experiences & Reviews

Etoren is an online retailer of consumer electronics, including smartphones, cameras, lenses and accessories. The site sells internationally and lists regional device variants and shipping options that vary by customer location.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 95%
Latest Review 16d
Overall Rating
4.6

Our Analysis

๐ŸŽฏ

Service quality

Most reviews report fast shipping and reliable delivery; a small number describe delayed dispatches or orders not sent as expected.

Share of mentions
24%
Strong
๐Ÿ’ฐ

Value for money

Many customers highlight competitive prices and good deals on devices; a few raise concerns about local delivery fees or customs charges.

Share of mentions
11%
Strong
โšก

User experience

Ordering and payment are often described as smooth and straightforward, but several reviews note limited tracking updates or minor UX inconveniences.

Share of mentions
7%
Mixed
๐Ÿ”ง

Product quality

Products are frequently reported as arriving sealed, genuine and as described; isolated reports mention wrong chargers or damaged packaging on arrival.

Share of mentions
20%
Strong
๐Ÿ“ž

Communication

Customers commonly receive shipping emails and helpful replies, though some cite poor tracking transparency or unhelpful customer-service responses.

Share of mentions
14%
Mixed
โญ

Overall experience

Overall impressions are largely positive: buyers cite quick delivery and correct products at good prices, with a minority reporting serious issues.

Share of mentions
24%
Strong

Our Independent Methodology

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Data Collection

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AI Analysis

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Zero company influence. No payments, no bias โ€” just real customer voices.

Always Current

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All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025

N
Nino
trustpilot.com Oct 01, 2025

Fast, secure and exactly as advertised

I ordered the Oppo Find X8 Global Version here because it wasnโ€™t available in my country. This turned out to be the best choice! Payment went smoothly...

S
Stephen O'Keefe
trustpilot.com Oct 01, 2025

Early delivery and good price forโ€ฆ

Early delivery and good...

c
customer
trustpilot.com Oct 01, 2025

Could not be happier

Great buying experience. For those of us devoted to Android in the States, our choices have been extremely restricted and overpriced. I...

I
Irene Ry
trustpilot.com Oct 01, 2025

I enjoyed ordering through Etoren

I really enjoyed ordering through your store, thank you! The prices were good, the delivery was fast, and everything arrive...

r
repeat calendar customer
trustpilot.com Oct 01, 2025

Excellent price but poor tracking

Excellent price and I got the product I expected, but tracking could be a little better. Mine stayed at 'Transferring' for well over a week. I even co...

B
Bob Nguyen
trustpilot.com Oct 01, 2025

My order arrived much earlier thanโ€ฆ

My order arrived much...

V
Vic bobinski
trustpilot.com Oct 01, 2025

shipping was as advertised

shipping was as advertised. Phone arrived in good condition and when requested shipping info was provided. All my questions were...

M
Mircea Vasile
trustpilot.com Oct 01, 2025

One of the best website I ordered!

One of the best website I ordered! I got my order 2 days before it was supposed to arrive.My delivery was in between 5 and...

K
Ktl
trustpilot.com Oct 01, 2025

I have bought more than one lens fromโ€ฆ

I have bought more than one lens from etoren and found the service (product quali...

S
STAVROS GEORGE VENIANAKIS
trustpilot.com Oct 01, 2025

Excellent customer service. I liked the convenience of the localโ€ฆ

I liked the convenience of the local language, the variety of products...

D
Dmitrii
trustpilot.com Oct 01, 2025

After several weeks the order hasn't even been sent

For two weeks now they have not sent phones that were marked "In Stock". All requests to support - the same type of answers about "logistics partner"...

R
R Taylor
trustpilot.com Oct 01, 2025

Quick shipping best price on item

Quick shipping best price o...

k
kievstar
trustpilot.com Oct 01, 2025

Incredible 1st time experience

Incredible 1st time experience. Excellent communication and fast DHL shipping. Perfect transaction....

M
Mohammed Shabir
trustpilot.com Oct 01, 2025

Had a wonderful experience of buyingโ€ฆ

Had a wonderful experience of buying from Etoren. I bought the Huawei pura 80 Ultra (Global version) I received the phone withing 2 weeks of placing t...

A
Arro
trustpilot.com Oct 01, 2025

Very reasonable price and faster thanโ€ฆ

Very reasonable price and fa...

F
Fernand Michel Kieffer
trustpilot.com Oct 01, 2025

Always again

Perfect service. Delivery was shorter in time than initially indicated. Only Problem was: DHL. The package landed in Paris, then went to Brussels, bac...

B
Bergthor
trustpilot.com Oct 01, 2025

Great service they contacted me toโ€ฆ

Great service they contacted me to double check with address issue. Once we got that figured...

N
N.Z.
trustpilot.com Oct 01, 2025

Definitely not the best service...

(1) Etoren was not in any hurry to send the pre-ordered item to me - in spite of the item's being already in stock - until I made some noise on this d...

Q
Quinn
trustpilot.com Oct 01, 2025

Great purchase

Great purchase. It took about 2 weeks for my Oppo Find X8 Pro to arrive. Without any in between shipping updates, but I knew fr...

I
Ilija Jovanovic
trustpilot.com Oct 01, 2025

Just perfect!

Quick delivery, phone delivered in perfect condition, precise...

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Conclusion

Reviews show Etoren commonly delivers global-version devices quickly and in sealed condition, with many customers noting competitive prices. Communication and tracking are often adequate, though some buyers report gaps in tracking updates or unhelpful support replies. A small number of reviews describe worse problems: delayed or non-dispatched orders and occasional wrong charger variants. For prospective buyers, consider checking shipping method, regional charger details and local customs fees before purchase; keep order and tracking records for support follow-up if needed.