Etoren
Experiences & Reviews
Etoren is an online retailer of consumer electronics, including smartphones, cameras, lenses and accessories. The site sells internationally and lists regional device variants and shipping options that vary by customer location.
Overview & Key Metrics
Our Analysis
Service quality
Most reviews report fast shipping and reliable delivery; a small number describe delayed dispatches or orders not sent as expected.
Value for money
Many customers highlight competitive prices and good deals on devices; a few raise concerns about local delivery fees or customs charges.
User experience
Ordering and payment are often described as smooth and straightforward, but several reviews note limited tracking updates or minor UX inconveniences.
Product quality
Products are frequently reported as arriving sealed, genuine and as described; isolated reports mention wrong chargers or damaged packaging on arrival.
Communication
Customers commonly receive shipping emails and helpful replies, though some cite poor tracking transparency or unhelpful customer-service responses.
Overall experience
Overall impressions are largely positive: buyers cite quick delivery and correct products at good prices, with a minority reporting serious issues.
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias โ just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 โ October 2025).
Fast, secure and exactly as advertised
"I ordered the Oppo Find X8 Global Version here because it wasnโt available in my country. This turned out to be the best choice! Payment went smoothly..."
After several weeks the order hasn't even been sent
"For two weeks now they have not sent phones that were marked "In Stock". All requests to support - the same type of answers about "logistics partner"..."
Excellent price but poor tracking
"Excellent price and I got the product I expected, but tracking could be a little better. Mine stayed at 'Transferring' for well over a week. I even co..."
Definitely not the best service...
"(1) Etoren was not in any hurry to send the pre-ordered item to me - in spite of the item's being already in stock - until I made some noise on this d..."
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
All Customer Reviews
Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025
Fast, secure and exactly as advertised
I ordered the Oppo Find X8 Global Version here because it wasnโt available in my country. This turned out to be the best choice! Payment went smoothly...
Early delivery and good price forโฆ
Early delivery and good...
Could not be happier
Great buying experience. For those of us devoted to Android in the States, our choices have been extremely restricted and overpriced. I...
I enjoyed ordering through Etoren
I really enjoyed ordering through your store, thank you! The prices were good, the delivery was fast, and everything arrive...
Excellent price but poor tracking
Excellent price and I got the product I expected, but tracking could be a little better. Mine stayed at 'Transferring' for well over a week. I even co...
My order arrived much earlier thanโฆ
My order arrived much...
shipping was as advertised
shipping was as advertised. Phone arrived in good condition and when requested shipping info was provided. All my questions were...
One of the best website I ordered!
One of the best website I ordered! I got my order 2 days before it was supposed to arrive.My delivery was in between 5 and...
I have bought more than one lens fromโฆ
I have bought more than one lens from etoren and found the service (product quali...
Excellent customer service. I liked the convenience of the localโฆ
I liked the convenience of the local language, the variety of products...
After several weeks the order hasn't even been sent
For two weeks now they have not sent phones that were marked "In Stock". All requests to support - the same type of answers about "logistics partner"...
Quick shipping best price on item
Quick shipping best price o...
Incredible 1st time experience
Incredible 1st time experience. Excellent communication and fast DHL shipping. Perfect transaction....
Had a wonderful experience of buyingโฆ
Had a wonderful experience of buying from Etoren. I bought the Huawei pura 80 Ultra (Global version) I received the phone withing 2 weeks of placing t...
Very reasonable price and faster thanโฆ
Very reasonable price and fa...
Always again
Perfect service. Delivery was shorter in time than initially indicated. Only Problem was: DHL. The package landed in Paris, then went to Brussels, bac...
Great service they contacted me toโฆ
Great service they contacted me to double check with address issue. Once we got that figured...
Definitely not the best service...
(1) Etoren was not in any hurry to send the pre-ordered item to me - in spite of the item's being already in stock - until I made some noise on this d...
Great purchase
Great purchase. It took about 2 weeks for my Oppo Find X8 Pro to arrive. Without any in between shipping updates, but I knew fr...
Just perfect!
Quick delivery, phone delivered in perfect condition, precise...
Conclusion
Reviews show Etoren commonly delivers global-version devices quickly and in sealed condition, with many customers noting competitive prices. Communication and tracking are often adequate, though some buyers report gaps in tracking updates or unhelpful support replies. A small number of reviews describe worse problems: delayed or non-dispatched orders and occasional wrong charger variants. For prospective buyers, consider checking shipping method, regional charger details and local customs fees before purchase; keep order and tracking records for support follow-up if needed.