Reviews Analyzed
21
We Collect & Analyze Reviews
EvenSkyn
Experiences & Reviews
EvenSkyn is a consumer brand that offers at-home skincare devices and related accessories for personal use. The company positions itself in the direct-to-consumer beauty device market, serving people seeking non-clinical tools for skin maintenance and hair reduction.
Overview & Key Metrics
Positive Sentiment
95%
Latest Review
21d
Overall Rating
4.7
Our Analysis
🎯
Service quality
Most reviewers report fast shipping, quick returns and timely replacements; a minority report warranty refusals or early device failures.
Share of mentions
Strong
22%
💰
Value for money
Several buyers feel the devices justify their cost due to visible results; a smaller group complains about expense after failures or denied refunds.
Share of mentions
Mixed
8%
⚡
User experience
A few reviewers praise an easy website, helpful live chat and comfortable device use; sample size is small, so conclusions are tentative.
Share of mentions
Mixed
3%
🔧
Product quality
Many customers describe effective, well-built devices that improve skin or remove hair; several reports cite premature failures and battery problems.
Share of mentions
Strong
22%
📞
Communication
Numerous reviews highlight responsive support, named agents and fast chat or email replies; isolated reviews note poor follow-up or conflicting information.
Share of mentions
Strong
15%
⭐
Overall experience
Most reviewers recommend the brand based on results and support; a small set warns about warranty handling and device longevity concerns.
Share of mentions
Strong
29%
Our Independent Methodology
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (January 2023 – October 2025).
They do not honor their warranty on faulty product!!
"I purchased a Lumo from Evenskyn and it only lasted 6 1/2 months before it died (no longer charges). I contacted them and 3 weeks later was sent a DEA..."
Dianne
Trustpilot
Oct 01, 2025
Featured for: Warranty and support complaint
My Limo device suddenly was too painful…
"My Limo device suddenly was too painful to use, even on the lowest setting, when I had been using it on the 3 bar setting. I had not used this every w..."
Meg
Trustpilot
Oct 01, 2025
Featured for: Replacement provided; model mismatch
I wasn’t planning to buy the Lumo or…
"I wasn’t planning to buy the Lumo or anything from them at first—& i had actually been looking at the Eclipse because it looked nice, was a bit more a..."
Tyra C Brookings
Trustpilot
Oct 01, 2025
Featured for: Detailed user experience and support
An Impressive Experience with EvenSkyn
"I recently purchased a Laser Hair Removal device from EvenSkyn and my experience has been wonderful. The website was easy to navigate and I found exactly what I was looking for quickly. The device arrived promptly and was well-packaged with clear instructions for use. I have used the device several times now and am already seeing impressive results. It is easy to use, comfortable on my skin, and very effective at removing unwanted hair. EvenSkyn's range of premium skin care devices is fantastic, offering something for everyone who wants to improve their skincare routine, whether that be Anti-Aging or Facial Handsets or just achieving smooth hair-free skin. Overall, I would highly recommend EvenSkyn to anyone looking for high-quality at-home skin care solutions that are safe and deliver real results."
Schoen
Collected.reviews
Jan 08, 2023
Featured for: Positive UX, prompt delivery, effective product
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
M
Meg
trustpilot.com
Oct 01, 2025
My Limo device suddenly was too painful…
My Limo device suddenly was too painful to use, even on the lowest setting, when I had been using it on the 3 bar setting. I had not used this every w...
L
Linda Marie Johnson
trustpilot.com
Oct 01, 2025
Very powerful devices
Very powerful devices, especially the Lumo and Mirage, both of which I purchas...
C
Chris Miller
trustpilot.com
Oct 01, 2025
Over the moon
I have just been over the moon with my Lumo, Eclipes and Venus have seen great results, I can't get over how much this has made a big difference on my...
B
Bea Riley
trustpilot.com
Oct 01, 2025
Bought the bundle from Walmart's…
Bought the bundle from Walmart's website recently. The devices are surprisingly high build quality and being less...
A
Amaal
trustpilot.com
Oct 01, 2025
The best customer service ever!
Actually, I had a great experience with this company. The best customer service ever! Shahroz Bhatti is an amazing agent in this company he was such a...
T
Theresa Phillips
trustpilot.com
Oct 01, 2025
Customer service
I had to contact customer service for an address change for my upcomi...
R
Rosa Orta
trustpilot.com
Oct 01, 2025
I had the LUMO Evensky device
I had the LUMO Evensky device, and it does work. I am 71 years old, no plastic surgery or anything else used on my body. I used LUMO for my face, whic...
J
Jenna Louise MacLeod
trustpilot.com
Oct 01, 2025
Bought their products via Walmart
Bought their products via Walmart, and got it delivered to my address in BC. Supe...
L
Leslie Elhai
trustpilot.com
Oct 01, 2025
Love this company…
As I had received a gift from a friend that was similar to the product I ordered I requested to return the product that I had purchased. It was un ope...
G
Gina Cosette
trustpilot.com
Oct 01, 2025
Great products
Great products. Ordered my way way back to the Gold Coast and had it delivered to my Australian address three days after I got back. Was a bit afraid...
D
Donna M
trustpilot.com
Oct 01, 2025
I recently share my results photo on…
I recently share my results photo on for the bundle I purchased from evenskyn. In it, its clear, that I have had pretty significant improvement in my...
l
lucy
trustpilot.com
Oct 01, 2025
Mind blown by their professionalism
Mind blown by their professionalism and real concern for client support and fiding suitable solutions. I had an issue with my delivery (not their faul...
T
Tal Lastman
trustpilot.com
Oct 01, 2025
Disclaimer for transparency
Disclaimer for transparency: the company representative asked me to provide my below (honest) feedback after I called in for some help. I bought their...
E
Easy Recline
trustpilot.com
Oct 01, 2025
Great professional quality products for…
Great professional quality products for estheticians and regular customer alike. We got two of them for...
E
E Wilson
trustpilot.com
Oct 01, 2025
So far so good.
I had the Lumo for around 45 days now, and I’m obsessed!!😍 my skin is glowing, and my smile lines are looking much better. Also, I have to mention tha...
T
Tyra C Brookings
trustpilot.com
Oct 01, 2025
I wasn’t planning to buy the Lumo or…
I wasn’t planning to buy the Lumo or anything from them at first—& i had actually been looking at the Eclipse because it looked nice, was a bit more a...
D
Dianne
trustpilot.com
Oct 01, 2025
They do not honor their warranty on faulty product!!
I purchased a Lumo from Evenskyn and it only lasted 6 1/2 months before it died (no longer charges). I contacted them and 3 weeks later was sent a DEA...
S
S A
trustpilot.com
Oct 01, 2025
Five stars all the way!
...
B
Beatrice P
trustpilot.com
Oct 01, 2025
I happen to come across their products…
I happen to come across their products when browsing for skincare on Walmart's website and hadn't even heard of the brand. Turns out they make very hi...
F
Felix G
trustpilot.com
Oct 01, 2025
Ordered EvenSkyn products Wednesday of…
Ordered EvenSkyn products Wednesday of last week from Walmart and Monday morning they were delivered in...
Conclusion
Customer feedback commonly praises EvenSkyn’s responsive support teams (several reviews name agents) and timely shipping or replacements. Many reviewers report visible improvements in skin tone, texture or hair reduction and describe devices as well built. At the same time, a minority report premature device failures and challenges obtaining warranty refunds or working replacements. Prospective buyers should confirm warranty terms, confirm the exact model/version they will receive, and check retailer return policies before purchasing.