Customer feedback commonly praises EvenSkyn’s responsive support teams (several reviews name agents) and timely shipping or replacements. Many reviewers report visible improvements in skin tone, texture or hair reduction and describe devices as well built. At the same time, a minority report premature device failures and challenges obtaining warranty refunds or working replacements. Prospective buyers should confirm warranty terms, confirm the exact model/version they will receive, and check retailer return policies before purchasing.
Examples from available reviews (Jan 2023 – Feb 2026).
Device failed within months and company refused to honor the warranty.
“They do not honor their warranty on faulty product!!”
Company provided prompt replacement but sent an older model.
“Shahroz, who was exceptional in his caring and prompt communication.”
Live chat recommended the right device and support team provided helpful guidance.
“She recommended the lumo instead”
Product arrived promptly, is easy to use, and produces impressive results.
“I have used the device several times now and am already seeing impressive results.”
Most reviewers report fast shipping, quick returns and timely replacements; a minority report warranty refusals or early device failures.
Several buyers feel the devices justify their cost due to visible results; a smaller group complains about expense after failures or denied refunds.
A few reviewers praise an easy website, helpful live chat and comfortable device use; sample size is small, so conclusions are tentative.
Many customers describe effective, well-built devices that improve skin or remove hair; several reports cite premature failures and battery problems.
Numerous reviews highlight responsive support, named agents and fast chat or email replies; isolated reviews note poor follow-up or conflicting information.
Most reviewers recommend the brand based on results and support; a small set warns about warranty handling and device longevity concerns.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Consistent use produced firmer, more toned skin with gradual results.
“I noticed my skin feels firmer and looks more toned, especially around the jawline.”
Device delivers steady, satisfying results with consistent use.
“this device delivers steady and satisfying results.”
Device is easy to use and improves skin smoothness and makeup application.
“The sessions are not very long, and the instructions are not confusing.”
Not a miracle but produced evident, subtle tightening after four weeks.
“four weeks later, my face is tighter, and the look much fresher.”
Around week four I saw lifted cheeks and softer fine lines.
“Around week four, I started seeing visible changes.”
Quality and performance justify the device's cost as long-term investment.
“It’s not the cheapest option, but the quality and performance justify the price.”
At-home treatment feels similar to light in-clinic procedures and is convenient.
“The treatment experience feels similar to light in-clinic procedures.”
Device feels solid and well-crafted and is easy to use without harshness.
“The device is solid in the hands”
After one month treatments, my jawline and cheeks felt firmer and comfortable.
“my skin along my jawline and cheeks has become firmer.”
Device worked initially but stopped two weeks after warranty expired.
“Stopped working 2 weeks after the warranty expired”
Device feels more advanced and professional than cheaper alternatives.
“Feels Professional, Not Gimmicky”
Warm, relaxing treatment was safe and improved cheeks and jawline firmness.
“The warmth is relaxing and safe for my sensitive skin.”
Consistent use produced tighter, more toned skin and good build quality.
“I wasn’t expecting overnight results, but after consistent use, my skin looks tighter and more toned.”
Company provided very good service and resolved my problem immediately.
“Very good service. Resolve my problem immediately.”
Eye patches worked best for under-eye bags and company is Canadian.
“I like the Evenskyn ones the best!”
At-home device's LED and RF combination rejuvenates my skin after sessions.
“The LED and RF combo works well together”
Company responded very quickly and was super helpful.
“Very quick response. Super helpful. Thanks”
After about a month, jawline felt firmer and cheeks more lifted.
“My jawline feels firmer, and my cheeks are more lifted.”
Suitable for sensitive skin with soothing warmth and gradual results.
“Perfect for sensitive skin.”
Device delivered noticeable lift and firmer cheeks, worth the investment.
“I’ve tried several at-home facial devices, but this one delivered noticeable results.”
Company provided prompt replacement but sent an older model.
“Shahroz, who was exceptional in his caring and prompt communication.”
Devices are powerful and deliver results when used together.
“Very powerful devices, especially the Lumo and Mirage,”
Devices produced visible skin improvements and company offered fast support.
“My pores and texture of my skin has never been better.”
Devices have high build quality and show early satisfying results.
“The devices are surprisingly high build quality”
Company provided excellent, fast, and caring customer service.
“Shahroz Bhatti is an amazing agent in this company”
Customer service quickly updated my shipping address for an order.
“They responded and made the adjustment for me very quickly!”
Device initially worked but broke after two years with no company support.
“UNTIL IT BROKE two years later.”
Products delivered to my BC address and produced superb results.
“Superb results from their devices.”
Shahroz accommodated my unopened return and kept me informed.
“Shahroz could not have been more accommodating!”
Products arrived quickly in Australia and worked well for my skin.
“Great products.”
Bundle produced significant facial improvements after three months of weekly use.
“pretty significant improvement in my forehead, cheeks, chin area and the jawline”
Customer support was professional and reassuring about potential issues.
“Mind blown by their professionalism and real concern for client support”
Products and company support improved my skin's radiance and tightness.
“Their products have worked for me”
Products are professional quality and received positive client feedback.
“Great professional quality products”
After 45 days my skin is glowing and service fixed address.
“my skin is glowing, and my smile lines are looking much better.”
Live chat recommended the right device and support team provided helpful guidance.
“She recommended the lumo instead”
Device failed within months and company refused to honor the warranty.
“They do not honor their warranty on faulty product!!”
Reviewer rated the company five stars enthusiastically.
“Five stars all the way!”
High-end devices improved my skin noticeably after weeks of consistent use.
“I can confidently say that they work very well for the money”
Ordered from Walmart and received products that exceeded descriptions.
“they were actually better than described”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
EvenSkyn is a consumer brand that offers at-home skincare devices and related accessories for personal use. The company positions itself in the direct-to-consumer beauty device market, serving people seeking non-clinical tools for skin maintenance and hair reduction.