Reviews show a pattern of recurring problems with shipping, order tracking and initial customer support responses, alongside frequent product quality complaints such as pilling, sizing inconsistencies and premature wear. Several reviewers describe orders with missing items or account/website access problems; others received refunds or satisfactory follow-up after escalation. A minority of reviewers report prompt delivery, good fit and responsive service. If you consider buying from Everlane, check recent reviews for your region, confirm the return/exchange policy, and monitor tracking and order confirmations closely.
Examples from available reviews (Dec 2021 โ Feb 2026).
Missing items and erased order history; refund later resolved.
“they issued a full refund for the undelivered items.”
Account was frozen, orders canceled, and personal data retained.
“They suddenly put my account โon holdโ and canceled my order without telling me!”
Loafers developed a hole after light wear; company blamed wear.
“I found a whole in them, on the the side”
Fast shipping, good quality clothing and helpful support.
“Fast shipping, nice clothes, great quality, nice support!”
Most reviews describe shipping delays, missing items and unhelpful support; a minority report timely delivery and satisfactory refunds.
Several reviewers say items feel overpriced given wear or sizing problems; a few comment that prices are reasonable for basics.
Many customers report account holds, missing order histories, tracking glitches and blocked site/chat access that complicate purchases and returns.
Reports are mixed: some praise fabric and fit, while many describe pilling, seams/straps failing, sizing errors and items degrading quickly.
Frequent complaints about delayed or missing replies, absent contact details and poor initial responses; some reviewers note effective follow-up resolutions.
Overall impression skews negative: repeated delivery, quality and service problems dominate, though a minority report positive purchases and support.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: February 2026
I feel good whenever I See my mum wear The Glove Boot I bought for her from Everlane 4 months ago. She wears it almost daily. She says it is very comfortable, stylish, unique and can go well with most of her outfits. She also wears it when attending formal and informal occasions. The love she has for this shoe makes me want to buy her 2 more pairs. The prices are reasonable, quality is great, shipment is speedy and the customer service is superfine. In other words, I have no reason to not get her another pair. She deserves it. I will also make sure I buy a pair for my wife. I need to hear her opinion about this company.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Everlane is a U.S.-based apparel and footwear brand known for direct-to-consumer retailing of wardrobe basics, modern clothing and accessories. Founded as an online-first company, Everlane sells via its website (and limited retail locations) and emphasizes product descriptions, fabric details and pricing transparency. Consumers searching reviews typically look for information on fit, materials, shipping, returns, and customer service performance.