Customer reviews in this dataset repeatedly report late or missing deliveries, items that differ from website photos, and quality problems such as wrong sizes, stains, or construction defects. Many reviewers also describe difficulty obtaining refunds, missing return labels, or long periods without a reply from support. If you consider purchasing from Extratopia, try a single low-cost order first, keep clear photo evidence on receipt, and use a payment method that allows dispute or chargeback options. Review the site’s published return and shipping policies and verify contact channels before completing a larger purchase.
Examples from available reviews (Dec 2021 – Feb 2026).
Items were wrong, dirty, and refund never arrived.
“Horrible customer support, they don't even try to solve your problems.”
Delivery took over a month and returns process failed.
“looked NOTHING like the photo on the website.”
Company won't provide prepaid return label and refuses practical refunds.
“Wouldn't send a prepaid label and would only refund in full if sent the item back.”
Dress differed from website photos; lace and material didn't match.
“it is not made of black satin with black lace as depicted in the photograph.”
Many reviewers report long delivery times, wrong items on arrival, unexpected delivery fees, and return processes that require customers to cover high shipping costs.
Numerous reviews describe items as poor quality or not as advertised and say refunds, small vouchers, or extra fees mean purchases aren’t worth the price paid.
Several customers note product photos and size charts that don’t match received items, missing return options on the website, and confusing ordering details.
Widespread reports of poor materials, wrong colours or sizes, defects (rust, sewn‑shut openings), and items that look different or arrive dirty.
Frequent complaints describe unanswered emails, repeated generic replies, stalled refund requests, and refusals to provide prepaid return labels or clear return instructions.
Most reviewers express a strongly negative overall impression, warning others with terms like “scam,” “never again,” or advising not to buy from the site.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Extratopia I recently purchased a dress in black satin pleated lace that I absolutely love. from Extratopia Online company.
It is by L. Dior, and although I adore the dress, it is not made of black satin with black lace as depicted in the photograph.
It's floral lace, which is still lovely, but it's not at all what I had hoped for or expected.
Despite the fact that I want to purchase more gowns from this online clothing store, I wish they would sell apparel that genuinely looks like the clothing in the photographs on their website.
This is something really crucial and significant to keep an eye out for if you are preparing to place a purchase online.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Extratopia is an online apparel retailer selling clothes and accessories through its website. Shoppers researching Extratopia typically look for information about sizing accuracy, how closely items match product photos, shipping times, and return policies. When evaluating the brand, consumers often prioritize recent customer reports on product condition, delivery reliability, and responsiveness to refund requests. Confirm official contact channels, return terms, and payment protections before placing an order.