Reviews show a clear pattern: product construction, materials and costume detail are frequently praised, and many customers report good fit and comfort. However, multiple reviewers report inconsistent service—long shipping times, slow or non-responsive support, problems with custom sizing and disputes over refunds. Several accounts also reference unexpected fees (customs or hidden charges) and concerns about promotional items or value guarantees. If you consider buying, review sizing instructions carefully, allow extra lead time for delivery, check terms for customs/fees, and document communications when ordering custom pieces.
Examples from available reviews (Feb 2023 – Feb 2026).
Excellent quality, detail, and customer service; very positive cosplay experience.
“The quality, attention to detail, incredible customer service”
Order arrived late, refund refused, and costume was poor quality.
“They refused to cancel and refund the order”
Good costume quality but slow shipping, poor communication, and hidden fees.
“lack of transparency, poor communication, long shipping times, and hidden fees”
Paid $100 lucky bag but received item worth less than purchase value.
“paid $100 for the bag and received a costume currently priced on their website at $85”
Some reviewers report on-time manufacture and quick shipping, while a number describe long delays, late deliveries and difficult refund handling.
Several customers note good prices and perceived value; others call out hidden fees, unclear lucky-bag value and disappointment with refunds.
Ordering and sizing guides are praised by many, but others report confusing sizing, wrong custom sizes and a frustrating ordering process.
Most reviews highlight strong construction, fabric choice, detail and comfort; a few reviews report poor sewing or incorrect custom sizing.
Many buyers describe responsive, helpful support and updates, while several report no responses, slow replies and problems with dispute resolution.
A majority of reviewers are satisfied and would buy again for quality and fit; a notable minority report service, shipping and refund problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Sitejabber (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Praises product quality and consistently excellent customer support.
“Also the Support ist Amazing”
Friendly customer service and quick delivery with good quality.
“Customer service from EZcosplay was so friendly!”
Received a costume that fit Mikasa well and was good quality.
“Good quality!”
Cosplay is very comfortable and attractive.
“extremely comfortable and pretty”
Sailor Mercury costume was amazing and customer service was helpful.
“They have been extremely helpful”
Delivered custom-sized costume on time with effective communication and good value.
“Delivered the custom sized costume on time and it was well fitting.”
Costume quality was impressive and felt like real clothing.
“I was very impressed with the quality of the costume I received.”
Custom-tailored costume fit perfectly, comfortable and high quality.
“It fits me like a GLOVE”
Costume arrived after event due to slow shipping; unable to return.
“I got my costume after the event that I needed it for.”
Quick turnaround, timely delivery, and pieces fit perfectly.
“Delivery was timely and the pieces fit perfectly.”
High-quality, accurate cosplay that followed personalized size instructions.
“The quality is on point”
Fast service and good communication but unexpected $16 extra shipping.
“had to pay 16 usd in shipping extra afterward”
Met expectations and arrived quickly, though color was slightly off.
“Pretty much exactly what i was expecting”
Costume quality was good but Express shipping arrived a week late.
“it came in a week later than expected”
Quality was mediocre and sizing runs small; consider ordering a size up.
“The quality of the costume was that of what one might find at a Spirit Halloween.”
Perfect fit and comfortable costume with cute pouches and cozy pants.
“Perfect fit.”
Cosplay matched specifications but felt tight when sitting due to measurements.
“The cosplay was perfect and fit my specifications very well.”
Clothing sizes were inconsistent; one item was very small and another slightly large.
“one was way to small and the another a little to big”
Well-detailed, comfortable costume that fit true to size.
“Everything was true to size.”
Happy that cosplays fit perfectly and look cool; will shop again.
“fit me perfectly and look cool”
I recently made a purchase from Ezcosplay for my upcoming cosplay event, and I must say that I am thoroughly impressed with their products and services. As mentioned on their website, they do offer the finest quality cosplay costumes at a low price, which is true to every word.
What really stood out for me was the availability of an extensive range of costumes, anime cosplay options along with the accessories & props as well. The quick shipping process was quite impressive as I got my order delivered in just a few days and it was exactly what I had hoped for.
Their prices are unbeatable when compared to any other similar websites or stores in the market. The quality of their products is by far one of the best that you can find online so kudos to them for providing top-notch customer service!
Overall, this has been an amazing experience shopping with Ezcosplay.com and I would highly recommend others looking forward to buying their cosplay items should definitely give them a try!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Ezcosplay is an e-commerce retailer focused on cosplay costumes, wigs, accessories and props. The site commonly offers ready-made and custom-sized options, product pages with sizing guides and photos, and ships to international customers. People researching Ezcosplay typically look for anime, game and film character costumes, custom fittings, and information on shipping, returns and customer support.