Reviews show a range of consumer experiences with Facetheory. Many customers report positive results, fast delivery and helpful customer service, and some appreciate ingredient transparency and routine options. At the same time multiple reviewers describe issues after a packaging change (dispensing problems, oxidation), allergic reactions or formula adjustments, and a minority report slow refunds or unclear explanations. If you are considering Facetheory, check ingredient lists, patch-test new products, and review the company’s returns and refund policies before buying. Contact customer support with specific product or order concerns and keep records if you need to follow up.
Examples from available reviews (Dec 2021 – Feb 2026).
Long-term use improved skin, products are effective and gentle.
“the difference in my skin is amazing.”
New tubes caused eye and facial irritation and product greying.
“my face and especially eyes were red, stinging and the eye lids developed a crust.”
Refunds delayed extensively and customer service responses were unsatisfactory.
“FT are not processing refunds”
Hyaluronic serum feels tacky on application and advice conflicted.
“it feels tacky/sticky.”
Customers report prompt deliveries and helpful, flexible support in many cases; others describe refund delays, unhelpful replies and lost benefits.
Some reviewers note reasonable prices, long-lasting formulas and bundle discounts; others complain about wasted product, perceived price rises or lost loyalty value.
Users praise an easy website and pleasant textures for some items, while many highlight packaging changes, sticky textures and difficult-to-dispense tubes.
Numerous customers report effective results (hydration, clarity, SPF); a sizeable group reports allergic reactions, ingredient or formula changes and quality concerns.
Several reviews describe responsive, helpful replies and exchanges; others report inconsistent advice, unclear explanations and slow or missing updates.
Overall impressions are split: many loyal customers recommend the brand for results and service, while others have stopped buying over allergies, packaging or policy issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
I was a bit hesitant to order from this site because I had never heard of it before, but I'm very glad I did. I ordered the Clarifying Cleanser C2 and the soothing moisturizer, both of which I love! The ingredients are great and they feel amazing on the skin. I have been using the cleanser for just over a week now and I love it. My skin is clear and feels soft. I didn't think it would be so gentle as my other cleansers are usually a little harsher. Clean products, great prices , excellent customer service and quick delivery. Overall, it is a good company to shop !
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Facetheory is a UK-based direct-to-consumer skincare brand known for selling ingredient-driven products such as cleansers, serums and moisturisers through its website. The company emphasizes ingredient transparency and offers a range of actives and routine-building options for consumers looking to target specific skin concerns. Facetheory ships internationally and positions itself around clear product information and online sales.