Review content shows a strong pattern of customer complaints about order fulfillment, unresponsive support, damaged or defective items, and delayed or missing refunds. A smaller number of reviews report straightforward, positive purchase experiences and satisfactory pricing. Given the volume of complaints about communication and refunds, prospective buyers should exercise caution: prefer small test purchases, document orders, and use payment methods with buyer protection. If problems occur, contact your card issuer promptly and retain tracking/return documentation.
Examples from available reviews (Jan 2018 – Feb 2026).
Order never arrived and company did not respond to inquiries.
“THEY STOLE MY MONEY!!!!!!”
Damaged item returned but no refund and no response.
“it was delivered damaged beyond use.”
Reviewer described the platform as perfect.
“Perfect platform”
Phones work well for restaurant and ordering experience was great.
“Great prices!”
Many reviewers report order fulfillment failures: delayed, incomplete or canceled orders and problems getting refunds or returns handled.
Several reviewers describe lost funds, withheld refunds or non‑delivery that left them out of pocket; a small number praise pricing.
A few users report a smooth purchase or platform experience; positive comments focus on easy ordering and compatible products.
Multiple reports describe damaged, defective or poorly functioning items (including refurbished units) with return requests not resolved promptly.
Frequent complaints about unresponsive customer support: unanswered emails, non‑working phone lines, automated messages and long delays.
Most reviewers report negative end‑to‑end experiences (no delivery, damage, or no refund). A minority describe positive purchases.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (22) · Sitejabber (20) · bbb.org (10) · Reviews (3) · Reviews (1) · Quotes shortened · As of: February 2026
Paid for iPhone but payment processed and product never delivered or corresponded.
“they were super quick to take my money (that day) but we're not so quick ( like not at all) to give me said product”
Order placed months ago not received; tracking shows delivery to wrong town.
“My package was supposedly delivered to a town 3 hours away.”
Order tracking showed delivery to wrong area and reseller hasn't resent items.
“it showed as delivered, to a town 4 hours away from me.”
Order charged but items never arrived and tracking provided no information.
“received receipt for the the money they took but no items received”
Carrier delivered to wrong porch and company refused to file claim or refund.
“FedEx sent a pic of my item on someone else's porch”
Received an unrelated item (harmonica) instead of the ordered product.
“They sent me a FREAKING HARMONICA!”
Company charged payment but never created shipping label or sent product.
“Post Office said the company never even created a label for my purchase!”
Order delayed months and company provided vague delivery location details.
“they said it was delivered to a community.”
Order not arrived and company repeatedly delayed instead of refunding.
“they strung me around twice asking me to wait a number of extra days”
Order never arrived, tracking claimed delivery, reviewer believes company stole money.
“Never received anything. Says it was delivered. To who? Definitely not me!”
Reviewer cannot unsubscribe and receives many marketing emails repeatedly.
“Unable to unsubscribe from their emails.”
No response about refund or item whereabouts; reviewer calls it a scam.
“When I asked about my refund or where my items are they stopped responding”
Order cancellation failed and company charged account without refund.
“Within 2 hours they took the money out of my bank account.”
Received a defective transmitter and company refused to ship replacement before return.
“I will NEVER do business with these people”
Had ordered something, but needed it to be canceled prior to shipping. Confirmed it would be canceled so imagine my surprise when it arrived a few days later without even a ship notice. What did arrive was an incomplete order. I have not received my complete order up to date. I have tried several times to get in touch with their customer reps, but I always get no response from them. . If it's at the distribution center they dropped it off at and they aren't accepting it. They should be doing something about it not having the out of state customer deal with it. Do NOT recommend using them
Bought a high-end trolling motor at a great price with free shipping.
“great price and free shipping and no tax”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Factory Outlet Store is an online retailer operating under the name "Factory Outlet Store." Consumers researching this seller typically examine order fulfillment, returns, product condition and customer support. This summary compiles consumer review signals so prospective buyers can quickly assess reported strengths and risks.