Many reviewers say they paid but their orders were never shipped, and support stopped responding to follow-up messages. Several customers who did receive items report low-quality dresses. One review describes fast processing and responsive service, which stands out against the main complaints. Some reviewers also say refund requests were ignored or pushed toward store credit.
Examples from available reviews (Dec 2021 – Mar 2026).
Company charged payment, failed to send dresses, and didn't respond.
“They charge you and don’t send the dresses.”
One dress arrived late and was poor quality, seller didn't respond for returns.
“1 dress quality is soo cheap”
Company took payment, didn't send dress, and ignored texts and emails.
“They are fraudulent!”
Customer received fast shipping and responsive service with competitive prices.
“processing/shipping always exceeds my expectations.”
Several reviews describe payments going through but orders never shipping, with disputes left unresolved. One review highlights fast shipping and responsive help, making positive service feedback uncommon.
Some customers say what arrived looked cheap and didnt match the product pages. One reviewer points to competitive prices and good service, a rare view among these comments.
Reviewers mention broken or stuck order-status updates and live chat links that dont work. Many say they tried emailing or using chat repeatedly and got no response.
Multiple reviewers report poor fabric, items that didnt match how they were shown, and late delivery when orders did arrive. Returns and refunds tied to these quality complaints often went nowhere.
Most comments about support focus on not getting replies. Some reviewers say support offered only store credit or didnt address out-of-stock notices and refund requests.
Most reviews describe orders not being fulfilled, low-quality items when delivered, and little to no follow-up from support. One positive review stands in sharp contrast to the broader set of complaints.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · bbb.org (3) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Expedited order never arrived and multiple emails were ignored.
“I ordered from them March and still never received my dress”
Order went unfulfilled and customer service ignored multiple contact attempts.
“Do NOT order from this company!”
One dress arrived late and was poor quality, seller didn't respond for returns.
“1 dress quality is soo cheap”
Company charged payment, failed to send dresses, and didn't respond.
“They charge you and don’t send the dresses.”
Received poor-quality product and refund requests went unanswered.
“I received a poor quality product”
Seller failed to reply timely and only offered store credit.
“they do not reply in a timely manner.”
Company mismanaged an out-of-stock order and failed to resolve refund.
“Their communication was terrible”
Item never received and company did not respond to contact attempts.
“Item never received”
Neither of two ordered dresses shipped and seller did not reply.
“Neither dress shipped.”
Order did not ship and multiple contact attempts received no response.
“No one responds.”
The item has never shipped and the company was unresponsive to contact attempts.
“The item has never shipped”
Company charged payment but did not send the ordered dress, causing disputes.
“This company takes your money but doesn't send the product.”
Order placed months ago still not received and customer service ignored emails.
“I still have not received it.”
Recent August order never arrived and multiple outreach attempts received no reply.
“I have not heard back nor have I received the merchandise.”
Dress not delivered after two months and seller provided no responses or tracking.
“I still didn't receive it.”
Seller took payment, failed to update order, and ignored refund requests.
“Seller never responds or give updates on order.”
Order placed April remains unfulfilled and chat messages were unanswered.
“This website is a scam!”
Dress was cheap and misrepresented, and seller did not process the refund.
“The dress was not as advertised”
Multiple contact attempts for a return went unanswered and items were poor quality.
“Horrible customer service I have ever experienced.”
Customer service unresponsive and offered inappropriate store credit after late shipment.
“This is by far the WORST customer service I have ever experience”
Order status remained 'order placed' and the company did not respond to inquiries.
“the tracking still says “order placed””
Order confirmed but no shipment updates and multiple contact attempts failed.
“Their 'live chat' link doesn't work.”
Purchased dress March 1 and never received it, company did not respond.
“They are scammers!”
Company took payment, didn't send dress, and ignored texts and emails.
“They are fraudulent!”
Faeriesty has fantastic products, super fast shipping and great service and prices are very competitive, and processing/shipping always exceeds my expectations.
I have ordered 3 times in the past month from this shop and I’m thoroughly enjoying my items! I missed an email about verifying my information for security reasons, and thought there was a delay in shipping. They immediately sent it out 1 day shipping as soon as I contacted them and they confirmed details. If you’re having issues contacting them, try giving them a call or use the online chat, I didn’t have any issues getting in contact with them. Really appreciate this level of customer service and I will continue giving Faeriesty my business. THANKS!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Faeriesty runs an online store selling dresses and formal wear. Listings often include bridal gowns, bridesmaid dresses, prom dresses, and evening wear. Customers buy through a standard online checkout using common payment methods. Product pages show shipping options and estimated delivery. Faeriesty offers support through channels like email and live chat and posts a returns policy with eligibility and processing details.