Across the provided reviews, one repeat customer reported fast shipping and satisfactory products, but the majority describe unresponsive support, unfulfilled orders, and refund problems. Multiple reviewers mention being offered store credit instead of refunds or needing to dispute charges with their bank. A few reviewers report poor material or items not matching descriptions. If you consider purchasing, use payment methods with buyer protection, confirm delivery timelines for event-driven orders, and keep written records of all communications for dispute resolution.
Examples from available reviews (Dec 2021 – Feb 2026).
Customer received fast shipping and responsive service with competitive prices.
“processing/shipping always exceeds my expectations.”
Customer service unresponsive and offered inappropriate store credit after late shipment.
“This is by far the WORST customer service I have ever experience”
Dress was cheap and misrepresented, and seller did not process the refund.
“The dress was not as advertised”
Company charged payment but did not send the ordered dress, causing disputes.
“This company takes your money but doesn't send the product.”
Most reviews report orders not shipped, returns unresolved and unhelpful after-sales support; one reviewer cites fast processing and helpful follow-up.
Several reviewers report poor value: low-quality items, delayed or missing refunds, and receipts of store credit instead of monetary refunds.
Many customers report unresponsive chat/email, missing tracking, and unclear return flows; one reviewer describes smooth online chat and contact.
A minority note items that feel cheap, poor fit or material; a small number of earlier purchases were described as good quality.
Reviews consistently describe no replies to email/chat/phone and ignored refund requests; one reviewer reports prompt, clear responses when contacted.
The majority of recent reviews describe negative experiences with non-delivery and lack of support; a small number report timely deliveries and satisfaction.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · bbb.org (3) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Expedited order never arrived and multiple emails were ignored.
“I ordered from them March and still never received my dress”
Order went unfulfilled and customer service ignored multiple contact attempts.
“Do NOT order from this company!”
One dress arrived late and was poor quality, seller didn't respond for returns.
“1 dress quality is soo cheap”
Company charged payment, failed to send dresses, and didn't respond.
“They charge you and don’t send the dresses.”
Received poor-quality product and refund requests went unanswered.
“I received a poor quality product”
Seller failed to reply timely and only offered store credit.
“they do not reply in a timely manner.”
Company mismanaged an out-of-stock order and failed to resolve refund.
“Their communication was terrible”
Item never received and company did not respond to contact attempts.
“Item never received”
Neither of two ordered dresses shipped and seller did not reply.
“Neither dress shipped.”
Order did not ship and multiple contact attempts received no response.
“No one responds.”
The item has never shipped and the company was unresponsive to contact attempts.
“The item has never shipped”
Company charged payment but did not send the ordered dress, causing disputes.
“This company takes your money but doesn't send the product.”
Order placed months ago still not received and customer service ignored emails.
“I still have not received it.”
Recent August order never arrived and multiple outreach attempts received no reply.
“I have not heard back nor have I received the merchandise.”
Dress not delivered after two months and seller provided no responses or tracking.
“I still didn't receive it.”
Seller took payment, failed to update order, and ignored refund requests.
“Seller never responds or give updates on order.”
Order placed April remains unfulfilled and chat messages were unanswered.
“This website is a scam!”
Dress was cheap and misrepresented, and seller did not process the refund.
“The dress was not as advertised”
Multiple contact attempts for a return went unanswered and items were poor quality.
“Horrible customer service I have ever experienced.”
Customer service unresponsive and offered inappropriate store credit after late shipment.
“This is by far the WORST customer service I have ever experience”
Order status remained 'order placed' and the company did not respond to inquiries.
“the tracking still says “order placed””
Order confirmed but no shipment updates and multiple contact attempts failed.
“Their 'live chat' link doesn't work.”
Purchased dress March 1 and never received it, company did not respond.
“They are scammers!”
Company took payment, didn't send dress, and ignored texts and emails.
“They are fraudulent!”
Faeriesty has fantastic products, super fast shipping and great service and prices are very competitive, and processing/shipping always exceeds my expectations.
I have ordered 3 times in the past month from this shop and I’m thoroughly enjoying my items! I missed an email about verifying my information for security reasons, and thought there was a delay in shipping. They immediately sent it out 1 day shipping as soon as I contacted them and they confirmed details. If you’re having issues contacting them, try giving them a call or use the online chat, I didn’t have any issues getting in contact with them. Really appreciate this level of customer service and I will continue giving Faeriesty my business. THANKS!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Faeriesty is an e-commerce retailer focused on women's apparel and occasion wear sold via an online storefront. The site provides product listings, checkout, shipping options, and customer support channels such as email, chat, and phone. Consumers researching Faeriesty commonly check shipping reliability, return policies, and payment protections before purchasing.