Reviews Analyzed
21
We Collect & Analyze Reviews
Faeriesty
Experiences & Reviews
Faeriesty is an e-commerce retailer focused on women's apparel and occasion wear sold via an online storefront. The site provides product listings, checkout, shipping options, and customer support channels such as email, chat, and phone. Consumers researching Faeriesty commonly check shipping reliability, return policies, and payment protections before purchasing.
Overview & Key Metrics
Positive Sentiment
5%
Latest Review
18d
Overall Rating
1.1
Our Analysis
🎯
Service quality
Most reviews report orders not shipped, returns unresolved and unhelpful after-sales support; one reviewer cites fast processing and helpful follow-up.
Share of mentions
Weak
20%
💰
Value for money
Several reviewers report poor value: low-quality items, delayed or missing refunds, and receipts of store credit instead of monetary refunds.
Share of mentions
Weak
14%
⚡
User experience
Many customers report unresponsive chat/email, missing tracking, and unclear return flows; one reviewer describes smooth online chat and contact.
Share of mentions
Weak
20%
🔧
Product quality
A minority note items that feel cheap, poor fit or material; a small number of earlier purchases were described as good quality.
Share of mentions
Weak
6%
📞
Communication
Reviews consistently describe no replies to email/chat/phone and ignored refund requests; one reviewer reports prompt, clear responses when contacted.
Share of mentions
Weak
20%
⭐
Overall experience
The majority of recent reviews describe negative experiences with non-delivery and lack of support; a small number report timely deliveries and satisfaction.
Share of mentions
Weak
20%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – October 2025).
Maxi (Maternity) Dress
"Faeriesty has fantastic products, super fast shipping and great service and prices are very competitive, and processing/shipping always exceeds my expectations.
I have ordered 3 times in the past month from this shop and I’m thoroughly enjoying my items! I missed an email about verifying my information for security reasons, and thought there was a delay in shipping. They immediately sent it out 1 day shipping as soon as I contacted them and they confirmed details. If you’re having issues contacting them, try giving them a call or use the online chat, I didn’t have any issues getting in contact with them. Really appreciate this level of customer service and I will continue giving Faeriesty my business. THANKS!
"
Martyna S
Collected.reviews
Dec 13, 2021
Featured for: Positive fast shipping and service
If I could choose a negative start I…
"If I could choose a negative star I would. This is by far the WORST customer service I have ever experience. I’ve sent multiple emails and attempted t..."
Annmarie
Trustpilot
Oct 01, 2025
Featured for: Detailed complaint on returns and app
Avoid this company PLEASE! Worst decision ever!
"I bought a dress from this company, a black and gold sequin dress, back in November 2023. The dress was not as advertised; it looked cheap, had horrib..."
Helen Young
Trustpilot
Oct 01, 2025
Featured for: Specific quality and return/refund dispute
SCAM! PRODUCT NEVER SENT
"Do not order from here! This company takes your money but doesn't send the product. I tried reaching out to them 8+ times on multiple channels and nev..."
Emma Sargeant
Trustpilot
Oct 01, 2025
Featured for: Payment dispute and attempted double-charge
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
K
Kerry
trustpilot.com
Oct 01, 2025
Worst Customer Service EVER - They ignore you
I placed an order almost 3 weeks ago and even received a confirmation email. I have heard nothing since. I have made several attemp...
R
Renu Mandali
trustpilot.com
Oct 01, 2025
200% don’t recommend
200% don’t recommend. I ordered 2 dresses worth approx $350 for my birthday knowing they have a return policy. it arrived later than my birthday and 1...
N
Nadia Hodjattoleslami
trustpilot.com
Oct 01, 2025
One star is generous
One star is generous. They don’t reply. They charge you and don’t send the...
S
Saf
trustpilot.com
Oct 01, 2025
Absolutely horrified
Absolutely horrified! I received a poor quality product that I was extremely disapp...
A
Ayen
trustpilot.com
Oct 01, 2025
Unprofessional!
SCAMMERS!!! they do not reply in a timely manner. there is no live person to speak to. they tell you to text t...
E
Erica King
trustpilot.com
Oct 01, 2025
DO NOT ORDER FROM HERE
I ordered an item on March 10th and they contacted me saying that it was out of stock (even though it showed in stock on their website). They gave me...
A
Ashley DePriest
trustpilot.com
Oct 01, 2025
If I could give 0
If I could give 0, I would. Item never received, but...
T
Tamara Murray
trustpilot.com
Oct 01, 2025
Never Order from this Company!
I ordered a dress twice for my daughter’s prom. I ordered the second one using expedited shipping trying to get one of them on time for alterations. N...
T
Tracy Gibson
trustpilot.com
Oct 01, 2025
Ruined Birthday
I placed an order on February 4 for my 50th birthday celebration which is in early March. There hasn’t been any progress with shipment. I’ve messaged...
J
Jessica T. Champagne
trustpilot.com
Oct 01, 2025
I placed an order on 1/25
I placed an order on 1/25. The item has never shipped and I have been unable to reach ANYONE desp...
E
Emma Sargeant
trustpilot.com
Oct 01, 2025
SCAM! PRODUCT NEVER SENT
Do not order from here! This company takes your money but doesn't send the product. I tried reaching out to them 8+ times on multiple channels and nev...
C
Carla Albrighton
trustpilot.com
Oct 01, 2025
Don't buy from this shop
I ordered a dress off their website in August 2024. It's now October and I still have not received it. I have sen...
S
Sylenia
trustpilot.com
Oct 01, 2025
Disappointed
I have ordered from Faeristy on multiple occasions and received my orders in a timely fashion. The merchandise was of great quality, so I had zero wor...
A
Alexe Girouard
trustpilot.com
Oct 01, 2025
Don't buy on that store
Don't buy on that store. I purchased a dress for a wedding 2 months ago and I still didn't receive it. I contacted multiple times the store by Email a...
S
Sherrice Marcell
trustpilot.com
Oct 01, 2025
Fariesty Scam
Ordered a Dress from them off of Queenly. They took my payment and never gave an update since then it's been2 months. I reached out to Queenly and the...
a
angie lance
trustpilot.com
Oct 01, 2025
Sent several messages on chat
Sent several messages on chat. This website is a scam! I have never gotten a response, the location of the stores on the website says temporarily clos...
H
Helen Young
trustpilot.com
Oct 01, 2025
Avoid this company PLEASE! Worst decision ever!
I bought a dress from this company, a black and gold sequin dress, back in November 2023. The dress was not as advertised; it looked cheap, had horrib...
m
monica
trustpilot.com
Oct 01, 2025
Horrible customer service I have ever…
Horrible customer service I have ever experienced. I’ve sent multiple emails, chat request and left several voice mails to get instructions to return...
A
Annmarie
trustpilot.com
Oct 01, 2025
If I could choose a negative start I…
If I could choose a negative star I would. This is by far the WORST customer service I have ever experience. I’ve sent multiple emails and attempted t...
C
Colleen Lutz
trustpilot.com
Oct 01, 2025
I purchased a 100.00 jumpsuit on Jan…
I purchased a 100.00 jumpsuit on Jan 11th for my best friends birthday party this weekend and the tracking still says “order placed” I’ve reached out...
Conclusion
Across the provided reviews, one repeat customer reported fast shipping and satisfactory products, but the majority describe unresponsive support, unfulfilled orders, and refund problems. Multiple reviewers mention being offered store credit instead of refunds or needing to dispute charges with their bank. A few reviewers report poor material or items not matching descriptions. If you consider purchasing, use payment methods with buyer protection, confirm delivery timelines for event-driven orders, and keep written records of all communications for dispute resolution.